Peninsula Media Reporter Sun Guidong
Each class is 500 yuan. Qingdao Hampson English, known as the "noble" English training institution, suddenly closed offline stores and disbanded employees and switched to online classes. Many parents said that online classes could not be registered. . Parents called to ask for a refund, but after the physical store closed, the principal and the agency couldn't get through. Some parents still have more than 40,000 tuition fees, and some parents still have 100,000 yuan. Nowadays, there is a dilemma that the online class cannot be boarded and the fee cannot be refunded. It is reported that Qingdao Hampson English Training Organization has been in operation for 19 years, and the training cost is relatively high. It was once the first foreign language training organization in Qingdao Dianping.
I paid more than 40,000 tuition fees and closed a class before it started
On September 27, citizen Ms. Zhao called the newspaper hotline and reported that she had been at Hampoo, 79 Zhangzhou Road, Shinan District Classes reported by Sen English Training School for children. The eldest son is in the third grade of elementary school this year and has been studying in this English training school before.
"Their family is regarded as one of the highest fees in training institutions, 500 yuan per class," Ms. Zhao said. At that time, Xuancheng's foreign teachers had one-on-one English training. As a parent who hopes to have a child, he did not hesitate to spend a lot of money to enroll his child in this class.
The previous course was changed from weekend to midweek. Later, branch schools in other places were reported to be suspected of running away. The person in charge of Qingdao Hampson English Training Institute said that they are all independently operated and have no influence on each other. The Qingdao branch is operating well.
However, on September 23, parents suddenly received a WeChat message from the school teacher. The teacher told the parents that the school’s physical stores will be closed and will be converted into online classes at a one-to-one ratio. Ms. Zhao said that offline is one-to-one, and online classes cannot be posted at all. A parent logged in and found that it was one-to-forty. They wanted a refund, but the person in charge of the school couldn't get in touch. She paid 75,000 yuan, and now there is still more than 40,000 yuan, and there are about 60 lessons left.
Another parent, Ms. Yu, said that she also enrolled her child in class, and paid a total of more than 40,000 yuan. The class was not announced until September 22. It closed on September 23, and the child never attended a class. They are now looking for a refund from the school, the principal’s phone number has not been able to get in, and many teachers have already resigned.No longer responsible. Hampson English charges higher, some parents even charge more than 100,000 tuition. Nowadays, they can't get online classes, and there is a problem that people can't find anyone with offline refunds.
The school door is locked The person in charge cannot get through the phone
Later, Ms. Zhao sent an open letter from the school to the parents to the reporter. The school issued a statement saying that it had to say goodbye to the parents with great regret. Although the school has been insisting, the school had to give in in the face of the reality of zero income as of September.
The school is in a situation where there is no income at all. New students are afraid to sign up. Old students either request refunds in large quantities, or no longer renew fees and referrals. As the number one foreign language training institution of Qingdao Dianping, Qingdao Hampson School is unsustainable.
In order to ensure the interests of students to the maximum extent, after discussion and decision by the headquarters, starting from September 22, 2021, the school will completely suspend the business operations of offline campuses, and all offline teams will be dismissed and disbanded. Only the online after-sales team will be responsible for everyone’s Post-class elimination service.
Afterwards, the reporter called the phone number of the person in charge of the school, but it was never connected. The reporter logged into the official website of the headquarters of Hampson English Training Institute, and the national unified telephone number published on the website showed that it was no longer in use.
Attorney: Parents can request a refund and complain to the supervisory authority
Ma Weiyong, a lawyer at Shandong Deheng Law Firm, said that in accordance with the relevant provisions of the Contract Law, both parties to the contract have the obligation to perform the agreement. Now that the training school wants to change the way of learning, both parties need to agree. If the student’s parents disagree, they can request the cancellation of the training contract on the grounds that the purpose of the contract cannot be fulfilled, and the corresponding tuition fee will be refunded. The two parties failed to reach an agreement. Parents of students are advised to lodge a complaint with the supervisory authority to protect their legitimate rights and interests.
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