The ringtone problem of Huawei 5G version Mate40Pro after upgrading Hongmeng

2021/09/1518:53:12 digitals 2966

Hello pollen, did you encounter such a problem after upgrading Hongmeng on your Huawei mobile phone? My Mate40Pro system has been updated to the latest version of Hongmeng OS2.0 (168). The Hongmeng system is smoother than the previous system, and the standby battery life has also been improved. However, I found that custom ringtones are not perfectly supported. I downloaded 10 segments of Mp3 format audio files as custom ringtones. Only 3 segments of Mp3 audio files can display the file name normally and support custom ringtones. The other 7-segment Mp3 audio file Mate40Pro system changed the audio file name to tone, and there is a row of small red letters below: the ringtone file is damaged or the format is not supported, please change other ringtones. I saw the prompt and thought it was an audio file at first. It is damaged or the system does not support it. After opening it in the file management of the Mate40Pro mobile phone, the 10-segment Mp3 format audio file name can be displayed normally, and after clicking the play, the mobile phone's built-in player can all the downloaded 10 Mp3 audio files as normal When it is played, it proves that the reason why the downloaded Mp3 format audio file cannot be used as the ringtone of the call is not the file damage and the format is not supported. It can only be the reason of the Hongmeng system. The file name is the Mp3 format of Yunshui Zenxin. Take an audio file as an example. Figure 2 is the unsupported state in the custom ringtone, and Figure 3 is the normal playback state when playing with the Mate40Pro mobile phone's built-in player in the file management.

I want to give a thumbs up to the official follow-up attitude of Huawei . I posted it in the Huafen Club yesterday. In the afternoon, Huawei’s online customer service sent me a message and asked me to go to battery management. After a few steps, Huawei's online customer service followed up very promptly. At that time, the Mate40Pro mobile phone had already exited the Huawei account to restore the factory settings, so I didn't go to operate it. It was a rare toss. This is what mobile phone users should do during normal use. After seeing other machine friends in the same situation as me operating as required in the Huafen Club, some machine friends solved it, but the same situation occurred again after a few days.Some phone friends still can’t solve it after operating as required. It’s unnecessary for a mobile phone to make trouble due to system reasons. I hope that this will not happen again when Huawei officially pushes new system updates to other Huawei phone friends in the future. Condition. The situation I encountered is not an isolated case. There are many similar posts in Baidu search.

Hongmeng OS (168) version

The same ringtone can’t display the file name normally in the ringtone setting and can’t play the same ringtone

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The same ringtone can display the file name normally in the mobile phone file management and can be played normally

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