Whenever there is a large car model, there will always be some unexpected situations. Recently, at the 2022 Chongqing Auto Show, a car owner appeared at the Leap Motors booth, holding a slogan that said "The screen will be black on the day of the new car." It caused chaos at the scene. What was the situation? Lets come look.
Leap run staff used black cloth to cover the female car owner
A video circulated on the Internet showed that after the female car owner of Leap car raised a slogan, the booth was quickly blocked by a black cloth. It is not difficult to see from the staff's rapid response that Zero Run has already prepared a corresponding solution for this situation.
The editor learned from information obtained from many sources that this female car owner purchased a Zero Run C11 this year and spent about 200,000 yuan. However, on the day I picked up the car, a black screen appeared on the instrument panel. I planned to repair and replace it later, but I never got a satisfactory solution.
Leapmotor responded that the vehicle problem has been resolved.
Judging from online public opinion, this incident has attracted high attention. So, what is the attitude towards zero running?
On the day of the incident, Leapao stated that the problems encountered by car owners had been resolved and that consumers would be given a satisfactory answer in the future.
Judging from the reply, Leapao believes that the problems with the vehicle have been resolved, and said that Leapao attaches great importance to the quality of vehicle delivery and user experience.
The Automobile Complaints Network shows that Leopao has taken a non-action attitude towards complaints from car owners.
However, according to the staff on the Automobile Complaints Network platform, in the face of complaints from Leapao C11 and T03 owners, the manufacturer has taken a non-action attitude. The way to deal with it. Therefore, many car owners expressed their great disappointment with Leapmo, a new car-making company.
By browsing the car complaint website, we can find that there are two main types of problems encountered by car owners, namely, repeated delays in delivery time and vehicle failure.
A Mr. Li from Hangzhou said that he ordered a zero-running T03 this year, and the sales team promised to deliver it by the end of April. However, the order has been repeatedly delayed, and the delivery time has been changed from May to June, and now to July. Mr. Li believes that Lingpao is deceiving consumers and does not keep its word.
In addition to many car owners reporting delays in T03 delivery, Leapmotor’s main model, the C11, also has this problem. Mr. Zhan from Nanchang, Jiangxi, posted that he ordered a C11 in March this year. At that time, the salesperson said that the car would be delivered within 3 months, but after placing the order, the system showed that it would only be delivered in August. Later, after an update of Leappao's APP, the delivery time was changed to October without authorization. Mr. Zhan believes that zero-running behavior is commercial fraud.
The core function that Leapmotor has been promoting is intelligent driving assistance, but a Leapmotor owner posted that the automatic parking function of the C11 he purchased has failed.
This car owner is from Shiyan, Hubei Province. On June 11, the third day after picking up the car on June 8 this year, he used the "off-car automatic parking function" in the underground parking garage according to normal operating procedures.
However, during the parking process, the vehicle did not stop after hitting the limit block. Instead, it rushed through the limit block and directly hit the wall. Judging from the owner's description, Leapa's driving assistance system lacks reliability, indicating that it is immature in terms of software calibration.
After the accident, after-sales service asked owner Wei to apply for insurance to repair the vehicle, but the owner immediately refused. After that, no relevant personnel contacted the car owner, and there was no solution.
National Cars: Leopao should actively solve problems for users
Among the new car-making forces, compared to Weilai , Ideal and Xpeng Motors , although Leopao is much less well-known. But this year, with the successive launch of new models, sales have increased significantly. According to official data, Leapmotor’s sales in May reached 10,069 units, ranking it at a relatively high position among new energy vehicle companies.
Back to the female Leap car owner at the beginning of this article. Although the editor does not recommend using this method of protecting rights and interests at auto shows, for car owners, after reporting through normal after-sales channels, the Leap car did not proceed in a timely manner. To solve it, anyone would be depressed if they put themselves in someone else’s shoes. Here, the editor appeals that in the face of complaints from many car owners, Leap Motors should actively resolve them instead of always adopting an evasive attitude.
