As a classic urban SUV, Qashqai is favored by many consumers for its fuel-saving features and affordable price. Now, it has become the main sales force in Dongfeng Nissan system. Recently, when the editor was browsing the car complaint website , I found that a Qashqai owner filed a complaint about gearbox quality problems encountered. Let's take a look.
The owner of the car said that he had been doing maintenance at the 4S store, and the gearbox had problems when it was less than 60,000 kilometers away.
First, let’s look at the basic information of the car owner. The buyer is Mr. Nie, from Chifeng, Inner Mongolia. The vehicle is a Qashqai 2.0L CVT flagship version. It was purchased in April 2016 and the warranty period has expired.
In order to learn more about the situation of Qashqai owners, the editor obtained Mr. Nie’s contact information from the staff of the Auto Complaint Network. After
made a call, the car owner said that although the Qashqai he purchased had passed the warranty period, it had been maintained at the 4S store according to the manufacturer's requirements and had only traveled 58,000 kilometers. When I went to the Dongfeng Nissan 4S store for routine maintenance on June 5 this year, I was told that there was something wrong with the gearbox, specifically CVT vibration, and the fault code was P17F0.
(fault code picture provided by the car owner)
After-sales service initially stated that if the gearbox was replaced, the cost would be as high as 40,000.
The owner of the car, Mr. Nie, revealed that at that time, the 4S car shop technician said that the gearbox needed to be disassembled and inspected, saying that it might be a steel bar or valve. If the gearbox is damaged, the cost will be about 40,000 yuan. Because the vehicle has expired, the cost must be borne by the owner. Mr. Nie said he was a little confused at the time because the cost was too high. After all, the residual value of the second-hand vehicle was only tens of thousands of yuan. Therefore, there was no consent for dismantling.
Nissan CVT gearbox, why does quality failure occur?
Judging from the complaints from car owners, the probability of Nissan gearbox failure is higher than the gearboxes equipped in other Japanese cars.
According to the editor's understanding, the steel belt of the CVT gearbox will wear out after being used for a long time, and then produce metal debris, so the durability is not good. However, during the warranty period, this gearbox will generally not malfunction.
Dongfeng Nissan has previously stated that new cars equipped with CVT gearboxes have strengthened related parts to improve durability.
After-sales service said that they have agreed to pay 3,000 yuan to replace the refurbished gearbox
So, what do Dongfeng Nissan dealers think of this matter?
For this reason, the editor asked the car owner Mr. Nie for the contact number of this Chifeng dealer. During the phone call, after-sales service said that the quality issues reported by car owners have been reported to the Dongfeng Nissan manufacturer.
staff said that taking into account the actual situation of the car owner, the latest solution given by the manufacturer is to pay 3,000 yuan to replace the refurbished CVT gearbox. The car owner also expressed his acceptance of this plan.
The car owner said frankly that he hopes the replacement cost will be further reduced to 1,000 yuan.
Regarding this solution, the editor also had a telephone conversation with the car owner, Mr. Nie. The car owner said that considering the need to drive the vehicle every day, he would always feel unsure if the gearbox was not repaired. From the bottom of my heart, I hope that the replacement cost can be further reduced to 1,000 yuan. But there is currently no better solution, so I can only accept to pay 3,000 yuan to replace the gearbox, which I am actually not very willing to do.
National Cars: Reliability is the lifeline of car companies
According to sales data released by Dongfeng Nissan, 55,924 new cars were sold in May, a year-on-year decrease of 37.4%. Among them, the sales volume of the Nissan brand was 49,875 units, and that of Venucia was 5,609 units. Although the decline in sales is related to the sluggish auto market environment, the decline is still relatively large among Japanese car companies. As we all know, the market performance of X-Trail has been in a quagmire because it is equipped with a three-cylinder engine. Qashqai has become the sales star of the SUV product line. For Dongfeng Nissan, the importance of this car is self-evident.
Judging from this case, the CVT gearbox previously equipped with Qashqai does not seem to be that excellent in terms of quality.Fortunately, in terms of after-sales, the solution finally provided by Dongfeng Nissan was relatively good-natured. It would really cost 40,000 yuan to replace the gearbox. I believe that for any car owner, it will be a disaster.
