I didn’t expect that one day mobile phones will become such an important tool in people’s lives. As an electronic product, mobile phones will inevitably encounter various after-sales problems, and the country also has clear regulations on the after-sales problems of electronic products. Some brands will face problems, while some big brands regard consumers as fools and deal with them in various ways~
Here we are talking about big brands is Apple , which everyone has. From its birth to now, Apple has always been high, especially its attitude towards consumers, which is even more unique~ Battery doors are a common problem that Apple encounters. It first appeared on mobile phones, and the earliest users of iPhone 6s had unexpected shutdowns. The phone had 50% to 60% of the battery, but it turned off immediately. However, Apple concluded that it was caused by using a third-party inappropriate power adapter , and it did not admit that it was a problem with its own products. However, as the situation became more and more intense, Apple admitted its battery problems under pressure!
In recent years, this problem has come to MacBook users. In 2021, some MacBook Pro users reported that their computers have been at 1% battery power after experiencing low temperatures and cannot charge. At first, Apple refused to admit that it was because of the quality of its battery and users needed to pay for repairs. Later, a large number of users kept reporting the problem, and Apple admitted the problem!
, while Xiaomi handles after-sales issues with very conscientiousness. As we all know, because Xiaomi flagship products will first launch Snapdragon processors, and the Snapdragon 888 has a huge heat generation, which has caused some products of Xiaomi 11 to generate Wi-Fi virtual welding due to processor heating. Xiaomi's previous treatment method has been to replace users with new phones. Since this is a mobile phone that has been released for two years, due to the suspension of upstream parts, this phone has been discontinued~
Xiaomi's solution is that whether the product is warranted or not, the motherboard free repair or motherboard replacement service will be extended to 36 months from the date of activation of the mobile phone (that is, the new phone is connected to the communication network for the first time), but it does not include human damage (such as private dismantling and repairing at non-official outlets, or water soaking, broken, etc.) and quality problems of non-motherboards that have passed the warranty period. "Xiaomi's official customer service or official after-sales outlets can help consumers solve related after-sales problems." This solution has also been well received by the media, and even People's Daily also likes Xiaomi's handling method!
So, I don’t know, I was shocked by the fact that the Apple we went to buy was not as good as Xiaomi’s after-sales service. Xiaomi is also very realistic. The mobile mobile phone has extended 36 months of warranty, which should be a record. And if you are worried about data loss, you can go to Xiaomi customer service to apply for a 200G cloud service space for free for a year. Is it profitable again? I hope Xiaomi can set a good example for domestic mobile phones and ensure that consumers' rights and interests are more protected!
