Today I read the headlines and read an article. It is online consumption and offline consumption. The after-sales problem I face is that the online after-sales problem is not easy to solve. It just happened that the non-stick hot pot I bought online some time ago was a little problem. (I don’t know why, I stick to the pan for cooking) has broken for a while. I didn’t expect that after-sales service, I opened the transaction record and showed that it was purchased in July. After so long,
itself doesn’t have much hope. I think I’m not idle. I also wanted to try the after-sales level of online shopping, and then contacted their customer service. The customer service asked what the situation was, asked me to provide photos, and said someone would contact me (I didn’t have much hope). Who knew that just after lunch, the customer service called and said a lot of sorry words, which affected the shopping experience and finally said that I would return the money for buying a pot to me. This was really unexpected. (Thinking that at most I would like to give me some nice comfort). Although it didn’t cost much, the after-sales service attitude was very positive. I gave an like for e-commerce
