Hello everyone, I am Lao Zhang. Recently, in the process of handling the case, a seller friend found that the violation of deductions had been cancelled, but the total deductions in the account did not decrease. This is because jumps to .
Then what's going on with jumping points? How should we reduce the deductions of accounts?
Take this Tmall violation of theft of pictures as an example. The customer was complained of a violation of theft of pictures on October 18 and October 19, but only the 18th issue was deducted for 2 points in general. The customer asked me to help deal with the violation of the deduction of points.
I took a look at the violation record and told the customer that if the violation on the 18th is successfully handled, he will jump to the violation on the 19th. At that time, if the violation on the 19th is not deducted, the general violation will become 2 points deducted. The customer looked confused after hearing this and said he didn't understand.
Before explaining the skip points, first explain why only one point deducts for two days of complaints is deducted. This is because generally, according to the rules of Alibaba improper use of other people's rights, complaints within three days are only considered to be punished for . The rule explanation is shown in the figure.
and No. 18 and No. 19 belong to three days. Therefore, no matter how many infringement violations are complained about in these two days, only 2 points will be deducted.
On the contrary, if you want to revoke this 2 point, you must successfully file all the complaints of theft of pictures within these three days. The penalty system will randomly transfer the penalty of any violation that does not deduct points within three days. is a jump to . is essentially a penalty rule that only counts once in three days.
Why do merchants avoid deductions? It is because not only deductions will affect participation in activities. For Tmall merchants, deductions mean fines. Generally, the fines are 5,000 yuan for every 12 points in violation of regulations, and the rules are stated.
So when you seek help from appeal, follow-up merchants must check whether there is a possibility of skipping points, otherwise you will be in vain.
I am Lao Zhang. I share knowledge about e-commerce intellectual property rights every week. I hope it can help e-commerce business friends. Friends who like my content remember to like and leave a message and follow.
