Recently, the well-known domestic online consumer dispute mediation platform "Tiansubao" (315.100EC.CN), a well-known domestic online consumer dispute mediation platform, received a complaint that it was impossible to travel due to the epidemic. " Damai.com ", a subsidiary of Beijing Damai Culture Media Development Co., Ltd., wanted to refund the ticket for some reason, and shirked the responsibility of consumers to reject the refund request. (See the special topic of the Internet Economic and Social Security: Users cancel travel under the epidemic. "Damai.com" was accused of refusing to refund no one was advised http://www.100ec.cn/zt/dmwbtk/)
1 August 27, Ms. Yin from Liaoning Province complained to "Telephone sue Bao" that she bought two stage plays of Happy Twist on Damai.com on July 12, called ( Jianghu College ) Shenyang Station. Because of the epidemic, the Shenyang epidemic prevention department notified that two close contacts needed to be quarantined at home. Contact Damai.com customer service the day before the performance started, but it has not been resolved until the performance started the next day.
Ms. Yin said that Damairou.com customers not only push and drag, but also inform them not to return or exchange for sale. violates Civil Code Breach of contract disputes caused by force majeure and epidemic prevention law because close contacts need to be quarantined for epidemic prevention and cannot fulfill their ticket contract obligations, which leads to the spread of the epidemic. Damairou.com bears all legal responsibility and infringes on the Consumer Rights Protection Law . No return or exchange is a tyrannical clause.
Image source: Ms. Yin provides
After receiving the above user complaints, we immediately handed over the complaint case to the relevant staff of the platform for supervision and handling, but as of the time of publication, we have not received any responses to the complained platform.
According to the Internet Economic and Social Enterprise Library (COP.100EC.CN), Damai.com is affiliated to Beijing Damai Culture Media Development Co., Ltd. . It was established in November 2003. It is located in Beijing. The legal representative is Hemi . It claims to be a comprehensive service provider for the entire industry of live entertainment in China, and its business covers many fields such as concerts, dramas, musicals, sports events, Quyuan Miscellaneous Halls, parent-child, exhibitions and leisure. In March 2017, Damai.com became a wholly-owned subsidiary of Alibaba and integrated into the Alibaba Entertainment business layout. The official website says that as the key chain connecting the online and offline of the entertainment industry within the Alibaba system, Damai.com, on the basis of consolidating its original advantages in the ticketing field, continues to focus on the upstream and downstream of the industry, and is committed to the full-link layout of the three major live entertainment fields of content, venues, and ticketing.
According to the digital life accepted by "Tiansubao", users' valid complaints in the online ticketing field in digital life (ranked based on complaint volume), Damai.com ranks first in , and the latest rating is "No rating". Other similar platforms that have been complained are: Dahe Ticketing Network, Taopiaopiao, Yellow River Ticketing, Xiudong , etc.
In addition, the domestic online consumption mediation platform "Tiansubao" accepts user rights protection cases, showing that "Damai.com" is also suspected of having refund problems, difficulty in return and exchange, invoice problems , and other problems.
[Case 1] "Damai.com" was accused of disregarding the risk of epidemic transmission and refused to agree to the user's refund of tickets
8 On August 15, Ms. Deng from Sichuan Province complained to "Telephone Sue Bao" that she bought two tickets to Chengdu Strawberry Music Festival on Damai.com on 7.5 because Ms. Deng was passing through Deqin, Yunnan on 8.12-14 and encountered the epidemic. When consulting Damai customer service, I need to provide my itinerary code and unit certificate. Ms. Deng provided a trip card and unit certificate in a timely manner. After the unit issuance of the certificate, Damai.com needs to cooperate with the epidemic prevention work to refund the ticket. After both certificates were provided, Damai.com said that the itinerary card was useless and refused to agree. Damai.com ignores the risk of epidemic transmission, which may cause serious public health safety, and also has a serious impact on Ms. Deng's work, and seriously violates Article 25 of the Consumer Rights Protection Law. We hereby complain. Hope to deal with it.
[Case 2] "Damai.com" was accused of disregarding consumer rights and obstructing users from refunding tickets
htmlOn August 6, Ms. Sun from Heilongjiang Province complained to "Telephone Sue Bao" that she purchased tickets for a concert in the Damai APP on August 6, 2022. Because of various reasons, she couldn't go there, Ms. Sun wanted to refund the tickets. After Ms. Sun applied for a refund with the customer service, she explained why she couldn't go, but the customer service was unwilling to refund the ticket to Ms. Sun no matter what.
Ms. Sun had no choice but to ask for a refund, and the ticket price was not cheap, so she didn't want to waste it. No one's money was not blown by the strong wind. Ms. Sun told me that if the ticket price is cheap, it would not be so difficult, but the ticket price is a few hundred yuan. If you can't go there yourself, then the money is wasted. I never thought about complaining or something, but the customer service just refused to refund the ticket. In desperation, Ms. Sun chose to complain, hoping that Damai.com could get her to refund the ticket.
[Case 3] Users questioned the ticket purchase instructions of "Damai.com" and promised to refund the tickets but kept shirking it.
html On August 6, Mr. Zhang from Jiangsu Province complained to "Telephone sue Bao" that he purchased four tickets for the "La La City" New Year's Day New Year concert on the Damai.com app on November 15, 2021. It was originally scheduled to perform in 2022. It was postponed to May 2, 2022 due to the epidemic and was postponed to August 13, 2022. The ticket purchase instructions clearly state that the extension was delayed due to force majeure, and Damai supported the refund of tickets, but during communication with the customer service, the customer service refused to refund the ticket. It only supports me to collect tickets with my ID card on the same day. My company arranges that on August 13, Damai.com will not provide electronic ID card to collect tickets, do not support QR code tickets, and do not support the police station's relevant identity certificate to collect tickets, which infringes on my consumer rights. Mr. Zhang’s appeal is that Damai.com will fully refund the fare.
