Dazhong.com·Poster News Reporter Zhang Zun Zaozhuang Report
In recent years, Zaozhuang Municipal Hospital has taken multiple measures to create a "123 service supervision system" and innovate information disclosure forms.
1. Focus on the construction of the "123 Service Supervision System"
In order to effectively implement the government affairs disclosure work deployment of Zaozhuang Municipal Government Office and the requirements of the "Notice on Organizing and Carrying out the 2022 "Government Open Day" Activities", combined with the construction of the "123 Service Supervision System" of the hospital, deeply promote the interaction between the government and the people and improve the satisfaction of the people in medical treatment.
In order to promote interaction between the government and the people, improve the medical experience of the masses, and improve the satisfaction of the masses when seeing a doctor,
hired 100 social supervisors and 200 mysterious visitors, solicit opinions and suggestions every quarter. According to the opinions and suggestions put forward, the quality of medical services is continuously improved, the service process is continuously optimized, and the hot and difficult issues that concern the masses are focused on, and efforts are made to improve the satisfaction of the masses when seeing a doctor.
For a long time, Zaozhuang Municipal Hospital has actively accepted caring people in society. College students come to the hospital to carry out volunteer service activities. The cumulative service service period in 2022 is more than 800 hours. By providing volunteer activities to patients and the masses, it supervises hospital management, services, etc. while providing volunteer activities to patients and the masses, and timely collects opinions and suggestions from patients and the masses, building a bridge for communication between the hospital and the society, better improves the quality of medical services and improves the medical experience of the masses.
2. "Government Open Day" and symposium for sick people
In order to listen to patients' voices, improve work in a timely manner, and better improve the public's satisfaction with medical treatment, a symposium for sick people was held in December. The symposium for sick people was one of the important ways to improve hospital work. The opinions and suggestions put forward by the meeting were fed back to relevant departments and departments to implement rectification within a time limit, and to promptly discover and solve various problems existing in the process of medical treatment, and strive to provide everyone with a good medical environment.
3. "Improving Patient Satisfaction" third-party talks
In order to further promote the public's satisfaction with medical treatment, a third-party talks with the theme of "Improving Patient Satisfaction" was held in July, mainly focusing on issues that patients are concerned about and complaining about, formulating rectification measures and promoting implementation, ensuring that hospital service quality and patient satisfaction are both improved.
