Opening language
strives to strive for the new era and move forward bravely towards the future. The spirit of the 20th National Congress of the Communist Party of China is like the spring breeze blowing through the land of Shencheng, just like the warm current warms the children of Dabie Mountains. Under the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era and inspired by the spirit of the 20th National Congress of the Communist Party of China, our city has strengthened its confidence, united hearts and virtues, worked hard and bravely, and moved forward bravely. The old district Xinyang burst out with vigorous development vitality. Starting from now on, the WeChat public account of "Xinyang Internet Information" will launch a column "Implementing the 20th National Congress of the Communist Party of China and Watching New Changes in Xinyang" and will release news reports on important online platforms of the central, provincial and municipal governments, reflecting the new changes and achievements made in the economic and social development of our city in all aspects, and promoting the spirit of the 20th National Congress of the Communist Party of China to take root in Xinyang, and helping to realize the beautiful vision of "looking at Xinyang for a better life".
Huangchuan County : "Red Shop Waiter" helps and agencies
Improves government service level
Hongchuan County Government Service Center deepens The " Deregulation, Decontrol and Service " reform has focused on the "three services" competition, actively explored the new model of "assistant and agency" government services, and opened a "Red Shop Waiter" assistance service window in the lobby on the first floor. In accordance with the requirements of "unconditional parts reception, barrier-free coordination, all-weather tracking, and seamless docking", through "consultation, guidance, full-process, and joint service", it provides "one-on-one" heartwarming services such as consultation and counseling, assistance and agency to enterprises and individuals in need free of charge, opening up the "last mile" of serving the people.
establish a three-level service network. Relying on the three-level service halls at the county, township and village levels, we will innovate and promote the "1+1+1" working model, that is, "one assistant director in the county-level hall" is responsible for county-level approval departments (units) to provide assistance and agency services for the people in their jurisdiction to apply for services in accordance with the law and regulations. "1 assistant director in each town (street) hall" is responsible for the field of government service assistance and agency in townships and streets, and provides assistance and agency services for business licenses, public security household registration, rural subsidies, and minimum living allowance processing for the people in their jurisdiction; "1 assistant director in each village (community) hall" is responsible for the full-process agency of general convenience services and service information, consultation, materials preparation, etc.; 2-3 full-time assistants and agency personnel are arranged on all floors of county-level halls, especially in the high-frequency matters such as taxation, market supervision, engineering construction, and medical insurance, etc., 21 township-level convenience service centers, 21 assisting and agency windows, and 210 township-level agents. Relying on the village "two committees" cadres, grid workers and party member volunteers, 1,790 village-level assistant agents were established, 8 policy and business training sessions were held, and more than 400 people participated in the training. A three-dimensional assistance and agency network has been built with county-level hall assistance and agency window as the leader, town (street) as the backbone, and village (community) as the tentacles. A comprehensive three-dimensional service model has been carried out in accordance with the work requirements of "local responsibility, hierarchical division of labor, seamless docking, and responsibilities to people", and about 12,000 assisting and agency services have been provided.
adheres to four principles. First, the principle of all things that should be adopted. A comprehensive review of government service matters at the county and township (offices) levels, and all 2,108 government service matters were included in the scope of assistance and agency services, and made public to the public to increase public awareness. The second is the principle of legality and efficiency. Taking the voluntary attitude of the masses as the premise, and laws, regulations and relevant policy provisions as the criteria, we vigorously promote systems such as first-question responsibility, one-time notification, and time-limited completion. We will comprehensively carry out "the most beautiful smiley face", "excellent party member demonstration post", and "excellent chief representative" and other evaluation activities in the county government service center, forming a good atmosphere of "comparing learning, comparing services, comparing quality, and comparing discipline", and strive to create a government service brand with "short approval time, high service efficiency, and excellent service quality". The third is the principle of free service. Strictly enforce the discipline of assisting and agency integrity, and provide free assisting and agency services except for fees that must be paid by enterprises and the public clearly stipulated by laws and regulations. Fourth, the principle of collaborative linkage.Establish and improve a service linkage mechanism that goes horizontally to the edge and vertically to the end, establish a leading department responsibility system for matters involving multiple departments, and establish a three-level assistance and agency service network for matters involving multiple levels, and use the "One Things One Time" platform to push it online to various departments or offline circulation to minimize the number of errands runs by enterprises and the masses.
promotes four-service services. Taking the "Year of Cadre Style Construction" as an opportunity, we will provide consulting, guidance, full-process and coordinated "four services" services to enterprises and the masses that need to be assisted and handled as needed. Consultation Office: Set up a policy consultation service desk to explain and reply to the applicant’s handling matters, accurately guide the corresponding window to handle the matters, and provide free copying, free mailing and other services. Guidance Office: If there are needs or more complex things for the masses, when applying for the case at the window, the staff will help to call the number and get the number, get the form and fill in the form until the matter is accepted or completed; if the matter needs to be applied online in government services, the staff will help to register and submit the application online. If the conditions for non-face-to-face approval are met, the entire process of non-face-to-face approval can be achieved, and the results of the process will be sent by email to the address designated by the masses in charge. Full-process: Provide full-process assistance services for people with difficulties in handling business, especially widows, widows, orphans, elderly and weak groups, handling public services such as "population, family planning, labor and employment, social insurance, and welfare assistance"; for key projects, follow-up assistance and agency throughout the process. Relying on the "Engineering and Approval Management System" platform, the agent guides the project units to apply online through telephone, WeChat and other non-face-to-face remote service methods, and conducts online agency for project units, help project units prepare relevant application materials and apply. According to different situations of the project, communicate and coordinate back-end approval staff to jointly promote the acceleration of the implementation and start of construction projects. Linked Office: For a matter that needs to be handled at multiple windows, multiple departments, and multiple levels, the assistant and agency staff recommend online on the "One Things One Time" platform or coordinate all parties to handle it in a coordinated manner to achieve seamless connection between assistance and agency services. Especially for those who apply to start a business and company, as long as the materials required to handle the case are prepared, the following online application, process inquiry, and result printing will be handled for free.
strengthens five-optimal services. Government information is disclosed and information transmission is excellent. Actively update the content of the information disclosure section, so that the public can understand the processing procedures, processing guidelines, preferential policies and other information in a more detailed and comprehensive manner. For high-frequency service matters in the field of people's livelihood, a QR code poster was printed, and posted and displayed in all villages (communities) in the county. The public can use their mobile phones to "scan" to obtain the service process and service guides, and answer questions for applicants as soon as possible, so that the public can "have a clear idea" of government service information. The time limit is imposed immediately, and the service efficiency is excellent. Starting from the first time that the masses enter, answer the questions for the people, lead the people to handle the matter, and help the people complete the matter. Actively explore optimized service links within the statutory procedures, further simplify service processes, and shorten service time limits. Continue to promote the implementation of systems such as informed and commitment system, acceptance of inappropriate and inappropriate handling, so as to truly save time and effort for the people to do things. Passionate and patient, with excellent service attitude. The business window always adheres to the attitude of "smile first", conducts regular service competitions, and standardizes dress, gestures, language, etc. to give the public a good first impression. Meticulous and considerate throughout the process, and provide excellent quality assistance. Organize the assistants and agents to actively learn relevant business knowledge and processes, expand the depth of assistance and agents and the breadth of business coverage, and realize the assistance and agents in the entire process of material preparation, content review, and application submission to help the public easily complete the business. It has all online and offline, and has excellent feedback channels. Make full use of the "good and bad review system" of government services, so that you can not only scan the QR code to evaluate on your mobile phone, but also use the good and bad reviewer to evaluate, further broaden the channels for public evaluation and truly hand over the right to speak to the people in their services.
Assistant and agency and consulting guidance services are pragmatic measures to promote the transformation of government services toward directional, precise and refined, and are also a strong support for "one-stop" service and "one thing to do at one time", which greatly facilitates the public's work. In the next step, the Huangchuan County Government Service Hall will also regularly carry out business training for assistants and agents, continuously enhance staff's awareness of taking the initiative and actively serving, increase publicity, so that enterprises and the masses can understand and accept assistance and agent services, create a good public opinion atmosphere in the county that is friendly and clean government-business relations, and continuously improve the popularity of assistance and agents. (Wang Jing/text)
Source: People's Daily
