Qilu.com·Lightning News October 14th, Shanting District of Zaozhuang City held a press conference on "Improving the level of government services and optimizing the business environment". Wang Hailong, Secretary of the Party Group and Director of the Shanting District Administrative Approval Bureau, delivered a press speech. Chen Wendong, deputy director of the Administrative Approval Bureau of Shanting District, and Ma Ping, member of the Party Leadership Group and deputy director, answered reporters' questions respectively.
Lightning News reporter learned from the press conference that since 2022, the Shanting District Administrative Approval Bureau has closely focused on the work goal of "strengthening the industrial zone and developing the industrial zone" and the overall idea of "1473" of the district committee and district government, focusing on the central task of "optimizing the business environment", focusing on the three business environment indicators of starting a business, engineering construction project approval, and government services, and cooperating with the Shanting District Development and Reform Bureau to promote the bidding and bidding field work, focusing on improving the sense of gain and satisfaction of enterprises and the masses, actively exploring and innovation, optimizing the approval process, improving the quality and efficiency of services, and further polishing the "Ting Haoban" brand.
1. Continuously improve the convenience of government services. focuses on the "multiple door running" and "multiple window search" for enterprises and the public, and strives to create a "one-door, one-stop" model to provide enterprises and the public with an efficient and integrated service environment. First, integrate hall resources and continuously expand new channels for services to enterprises. Integrate the functions of the district government service hall "Investors' Home" and "Entrepreneur Station" and other functions, add an enterprise service center to select "service specialists" and "project managers" for key enterprises and key projects, and provide "one-stop" services. A special window for joint municipal engineering installation has been set up, and 7 "shared business halls" have been added to promote the "one-stop" processing of water, electricity, gas and heat information. The second is the integration of online and offline to continuously provide convenience for newly established enterprises. In August 2022, an enterprise registration system was added for the district and town levels of commercial registration self-service terminals. Enterprises and the public can handle registration services such as individual industrial and commercial households, sole proprietorships, one-person company, multiple natural person company, etc. through the terminal of the town and street convenience service center. Only one ID card can be used to register quickly and make an instant certificate on site. In addition to self-service processing through self-service terminals, enterprises and the public can also complete enterprise registration business through the "window service" of the government service hall, the "mobile service" of the Shandong App, and the "online service" of the government service platform. Since 2022, 2,946 new market entities have been added in the region, 890 sets of seals are provided for enterprises for free, saving 348,900 yuan in enterprise start-up costs. The third is to deepen integrated processing and promote "one-stop multi-work". By establishing enterprise service centers, "shared business halls" for water, electricity, gas and heat information, and theme functional windows such as "one thing", investment, and real estate, related matters such as enterprise access, operation, and people's livelihood services have been realized, effectively solving the troubles of enterprises and the masses for many errands, reducing the average running movement by more than 80%.
2. Continuously optimize the approval process. focuses on the cumbersome and submitted multiple times of the business materials of enterprises and the public, and strives to create an approval model of "matter-related and minimally simple materials" to provide convenient and fast approval services for enterprises and the public. First, the establishment of enterprises is constantly accelerating. At present, new market entities, whether individual industrial and commercial households or enterprises, have achieved the "seven-in-one" process, and the establishment information is "only once", and the entire process of establishment can be completed within 19 minutes at the fastest. Second, construction projects achieve "one-certificate construction". The three matters of "construction project quality supervision procedures", "construction project safety supervision procedures", and "construction project construction permit issuance" are merged into one approval matter of "construction project construction permit issuance". When an enterprise applies for a construction project construction permit, the materials will be submitted once and a "construction project construction permit" can be completed. At the same time, the project approval, installation, acceptance and other businesses of construction projects have also realized the "one-time submission" and "one-time completion". Since 2022, the district has completed 221 projects, including 163 projects with an investment of more than 5 million yuan and 17 construction permits have been obtained. The third is to deepen the reform of "one thing to do at one time".Continue to promote the "double full and double hundred" project, and on the basis of standardization of government service matters, multiple related "single matters" will be integrated into "one thing" integrated service scenarios according to different application scenarios and business situations. For example, we have explored and formulated the "access, construction and operation, joint operation" processing standards for soy product production enterprises, and integrated business license processing, enterprise investment project filing, environmental impact assessment, food production license , pollutant discharge license , water intake license, food business license and other matters into "one thing", providing "one thing joint operation" integrated services for the implementation, establishment and production of soy product production enterprises. Since 2022, more than 5,000 integrated "one thing" items have been handled.
3. Use your heart and affection to make government services more warm. focuses on the problems of difficulty in handling affairs, slow complaints and poor experience in enterprises and the public, and strives to create a service model of "active service, assistance and agency" to provide enterprises and the public with leading, proactive and thoughtful government services. First, implement the "government robot" information accurate push mode. Innovatively apply "government robots" to automatically capture and push information such as enterprise establishment, change, cancellation, registration and license extension, timely solve the problem of poor access to information by enterprises and the public. At present, more than 1,560 related information have been pushed to more than 900 companies, including more than 300 food business license renewal reminder information. The second is to carry out full-process assistance and agency. Give full play to the role of the enterprise service center platform to provide enterprises and the public with full-process assistance services such as window parts, consultation and guidance, self-service assistance, approval agency, and certificate mailing. It was the first in the city to set up a registration window for "nothing can be done" to focus on solving the "difficult and complicated problems" across departments. It has successively completed 47 matters such as provident fund loan application, real estate registration, pension relationship transfer, and extra points for only children's high school entrance examination. At the same time, starting from March 5, 2022, the convenience service activities of "constant lunch and non-closing throughout the year" will be carried out in the convenience service halls at the district and town levels, and more than 1,700 "constant breakfast and non-closing" services have been handled successively. The third is to carry out "face-to-face" bidding. With the help of the "face-to-face bid opening" system, the project realizes online bid opening and remote bid evaluation, and bidding companies can complete the entire bidding process without leaving home. At present, 88 "online bid openings" have been completed, with a transaction amount of 290 million yuan.
Next step, the Shanting District Administrative Approval Bureau will seize the favorable opportunity of the breakthrough in the Shanting industry, provide services first, take the initiative, promote new breakthroughs in approval service work with innovation empowerment, and strive to contribute approval service strength to the optimization of the business environment in the whole district.
First, deepen the integration reform and promote the acceleration of approval. Focus on the entire life cycle of enterprises, focus on the reform tasks of enterprises, engineering construction project approval, government services, etc., actively promote "one-stop", "online", "integrated", "self-service", and "nearest" to accelerate the reengineering of the approval process, and promote "one-stop" integrated services.
The second is to seize the breakthrough opportunities of Shanting industry and strive for more policy support. Focus on the pilot reform of enterprise registration facilitation, improving the approval efficiency of engineering construction projects, expanding power and strengthening the town, and "releasing the list and taking charge", and strive to implement more reform pilot projects.
The third is to start from the "small incision" and continuously increase the service temperature. Increase efforts in reform and innovation, explore and implement a number of micro-reforms, micro-innovation, and micro-services, expand the service field of "government robots", and include more matters in the scope of precise push; carry out the "no-noon and no-close all year round" activities on a regular basis, give full play to the role of the "unsuccessful" registration window, and promote more matters from "unsuccessful" to "easy to handle".
Lightning News Reporter Liu Yinhong Shantingtai Sun Haifeng Gong Zheming Report
