Excerpted from the Canadian York Forum: Suitcases at Pearson Airport have piled up!
A Canadian man told reporters on Saturday that his flight landed at Pearson Airport at 12:30 a.m. on June 17.
He waited at the airport for three hours but did not find his suitcase. I waited in line for another hour to inquire about the whereabouts of my suitcase, but received no relevant reply.
The man waited for another two weeks, but still could not find his luggage.
"I went to the airport to look for it three times. After waiting for 16 days, there was still no news about my luggage. I searched through more than 2,000 suitcases over and over again, but found nothing."
also called many times. I called the airport customer service, inquired and researched the claim, but still didn't get any specific information about the luggage.
“It’s frustrating to have no baggage, not being able to find my stuff, no final conclusion”.
What the man encountered was just one of thousands of people searching for their luggage at the airport.
Thousands of pieces of luggage were stranded at Pearson Airport, and people vented their anger on social networking sites, asking the airport to retrieve their luggage.
According to the Greater Toronto Airport Authority, baggage responsibility is handled by different teams.
Airlines and their contracted ground handling companies are responsible for baggage handling. This includes removing the baggage from the aircraft, sorting the baggage into the baggage system, and placing the baggage on the agreed conveyor belt.
GTAA said in a statement: "A number of issues over the past few days have resulted in significant challenges for baggage transport.
These include flight delays and cancellations, staff shortages at our partners, and baggage system failures and disruptions."
According to data provided by FlightAware, 7.7% of flights in Canada were canceled and 49.5% of flights were delayed last month.
I had the same experience of losing my luggage at Pearson Airport in early May this year. At that time, my wife and I followed the usual procedures after getting off the plane and went to the designated conveyor belt to pick up our luggage. We only found 2 of the 4 pieces of luggage, and the other 2 were nowhere to be found. Fortunately, we are China Southern Airlines. We have a liaison office at the airport and a ground handling reception at the baggage claim area. After verification, our other two pieces of luggage did not travel with the flight that day and were stranded at Guangzhou Baiyun Airport .
Half a month later, we received our two lost luggage through EMS at Montreal ’s Blancville residence. We should thank the staff of and China Southern Airlines . Although the luggage stranding accident occurred due to negligence at work, the responsible attitude of being able to pursue the investigation as soon as possible should be praised. And other foreign airlines may not be so lucky when this happens?
The number of passengers who cannot find their luggage at Pearson Airport continues to increase every day, and unclaimed luggage is still piling up.
Although a certain proportion and quantity of stranded baggage is claimed every day, the number of erroneous and damaged baggage is also increasing.
Passengers complained about the airport, and the media continued to report that the airport was about to collapse and employees were going crazy because of stranded and lost luggage.
