htmlOn September 5, Xiaoding bought 7 boxes of milk at the Sam's membership store Hangzhou Olympic Impression City store, saying that the milk was all clumped and spoiled.
At that time, Xiao Ding bought 7 boxes of milk and spent 245 yuan. A box of 30 boxes of milk is 35 yuan. On average, each bottle is more than one yuan. Xiao Ding said that she kept 2 boxes herself and brought 5 boxes for her other three friends. The photos she provided showed that the packaging box was posted with "the warranty period approaching" . She said that when she paid the bill, the label was torn off. The production date of this batch of milk was November 26 last year, and the shelf life was one year. It was about to expire in three months when was purchased.
xiaoding: " cut two or three boxes, and there was a little bit of this clumping , not just one box. At that time, I bought 7 boxes of milk. I brought it to my friends because they thought this milk was cheap, so I brought it to them. I asked him Is this the case? Then they said they had diarrhea. When they recalled it, they found that it was all caused by this milk. I was afraid that it was caused by my improper storage, so I checked the situation online and found that Ningbo and Hangzhou Sam Supermarkets all had this situation. Then I knew that this was not an individual situation. "
Xiao Ding provided the photo, saying that it was cut open the milk in front of the supermarket staff, and the surface of the milk was clumped. She said that when she found the problem, she and one of the friends drank half a box. During the interview, the two brought the remaining about 3 boxes of milk. She borrowed a pair of scissors from the service desk of Sam's member store , cut out several boxes of milk on the spot, and poured it into a cup.
Xiaoding : "Its clump is also very light and will float up. You see, there are all such clumps here, this is not obvious."
reporter : "Look at it."
Xiaoding : "Look at it."
Xiaoding
1 6: "It's like this."
Xiao Ding's friend : "Like the ten bottles we cut yesterday, the blocks inside are relatively large. We waited here for an afternoon yesterday and did not give me a satisfactory result. He told me that you want to protect your rights, you have to complain. "
Sam Membership Store Hangzhou Olympic Sports Impression City Store Staff : "Listen to me, you go to Industrial and Commercial Bureau or something, we will definitely help you deal with it, but you are like this now, I can't do it."
reporter : "He said that from the Internet, she is not the only one who has this problem."
Xiao Ding's friend : "This is also something you agree with, it is a large number of problems. You said it yourself yesterday."
Sam Member Store Hangzhou Olympic Sports Impression City Store Staff : "We can't accept the interview, so you may want it here."
Xiao Ding's friend : "Then help me deal with the problem, I have a simple appeal."
Sam member store Hangzhou Olympic Sports Impression City Store Staff : "I can help you with the problem, and I will definitely help you with it."
Xiao Ding's friend : "I stayed all afternoon yesterday, and no one received us at all . They closed the door."
Sam member store Hangzhou Olympic Sports Impression City Store Staff : "We can go to the side and help you deal with it."
Staff pulled Xiao Ding and her friend into a small room.
Sam Member Store Hangzhou Olympic Sports Impression City Store Staff : "Of course there is no problem.”
Reporter : "Then she reported that she is not the only one. ”
Sam Member Store Hangzhou Olympic Sports Impression City Store Staff : “First of all, I don’t accept any interviews from the media, so please don’t need to ask. ”
Reporter : "Then her milk has a clump. "
Sam Member Store Hangzhou Olympic Sports Impression City Store Floor Deputy Director : "Just open those cups, we look at it according to this reality, there are indeed no ones that pour out. ”
Reporter : "Then we can cut it on the spot. ”
Sam Member Store Hangzhou Olympic Sports Impression City Store Floor Deputy Director : "Those are all cut. "
Reporter : "We just took a photo. If you don't believe it, you can cut it on the spot. Is it OK? "
Xiao Ding's friend : "I don't admit that it is a product quality problem, and then I said what is your compensation standard for 300 yuan? What he meant was an apology to the members, then I asked if I bought any of your Sam's milk. I felt that I didn't like this, and I would refund it, and you would compensate me 300. Then I wouldn't have made a fortune. He said it was not. Then I said that since it was not, it was a problem with the quality of your product. Follow the Food Safety Law. Is it okay? Now changing the word is equivalent to saying it is OK. is subject to the minimum compensation of 1,000 yuan, which is originally 10 times the price of the commodity, but they do not recognize it. ”
The brand of full milk is exclusively owned by Sam's member store, and the original location is Germany. The reporter reported this situation to Sam's 400 customer service.
reporter : "Members reported to us that you have problems with this batch of milk. As the media, we also want to know your processing results and investigation results. ”
Sam Membership Store 400 Customer Service : "I will also record the situation you mentioned. Regarding the issues that members just reported, we also have a dedicated person to communicate. "
As of press time, the reporter has not received any relevant reply.
