A Taipei MRT volunteer is assisting passengers in handling ticket purchase issues.
Take the MRT in Taipei. You don’t have to worry about getting lost, or you don’t have to worry about falling. No one cares about it, because there will be MRT volunteers wearing blue vests and small orange hats to serve at any time. They have become a beautiful scenery in Taipei. On the way home, the "morning glory" blooming all the way
Helping others is a kind of self-cultivation
In recent days, the Taipei "MRT Cultural Festival" is being held in full swing, conveying the concepts of MRT cultural such as volunteer service, queuing up for a bus, and answering mobile phones softly. As part of the MRT culture, volunteer service is everywhere at Taipei MRT Station. As long as you have difficulties, those volunteers wearing blue vests and small orange hats will definitely stand up and take the initiative to serve.
"Volunteers are like morning glory all over Taiwan. Their services seem small, but the still water flows deeply to enhance the overall temperament of Taiwan's cultural environment." This is the evaluation of volunteers, the well-known Taiwanese writer Long Yingtai.
Zhang Ruifa is the most senior "morning glory" in the Taipei MRT volunteer team. He is 85 years old this year and has served for 15 years. On weekdays, he is mainly responsible for guiding directions at the MRT Jiantan Station and assisting passengers in handling related matters such as ticket purchase, directions, and elevators.
"I am old and I have to find something to do, and I can help others. I am really happy." Zhang Ruifa said that you should be empathetic and patient as a volunteer. Only by putting yourself in others' shoes can you understand everyone's temper and words and provide patient service.
Once, a middle-aged man in his 40s was not familiar with card swiping operations and tried it many times but failed to enter the market. He was so angry that he dropped the card to the ground and kicked the gate a few times. After seeing this, Zhang Ruifa walked over silently, bent down to pick up the card, and carefully told the middle-aged man how to use it. Seeing the old man serving him, the man suddenly felt embarrassed.
In fact, you can always see such touching pictures when taking the Taipei MRT. Because there is a group of enthusiastic MRT volunteers here, waiting silently and accompanying them all the way, it is like a simplicity and hard work morning glory that brings warmth and touch to passengers.
"Give more than receive, my wife and I are old and our hearts are not old. Our lives have just begun." Zheng Minghua and Zheng Yue-e are a volunteer couple who have served at the MRT station for more than 10 years. Last year, they won the "Golden Diamond Award for Excellent Volunteer" in the highest honor in the volunteer industry.
reporter saw at the MRT Taipei Station. Zheng Yue'e wearing a blue vest was standing next to the escalator. When she saw the passengers in any condition, she immediately stepped forward to ask. What is even more admirable is that even if it is windy and rainy, it has not extinguished the couple's enthusiasm. Even on Taipei New Year's Eve, they would rather give up watching the party and stay in front of the platform to guide the crowded crowds.
In Zheng Yue'e's work log, the reporter saw this sentence: "Helping others is the foundation of happiness. Being a volunteer is a good way to help others and a good way to practice yourself." Perhaps, this is not only a spiritual journey of Grandma Zheng, but also a true portrayal of the hearts of all members of the MRT Volunteer Team.
selection is a marathon-style "big test"
Since its establishment in December 2000, the Taipei MRT volunteer team has grown from the initial 20 to nearly 400 people. Among them, there are 120 male volunteers, more than 260 female volunteers, and 15 couples with couples. The youngest is less than 20 years old, and the oldest is over 80 years old. Today, the "morning glory" active on the MRT line has become a beautiful landscape in Taipei.
According to relevant persons from the Taipei MRT Volunteer Team, volunteers are mainly divided into platform volunteers, station volunteers and children's new paradise volunteers. Their work content is mainly to manage the flow of people, provide passenger consultation, provide safety guidance, and assist people with physical and mental disabilities to take the elevator. The service hours are concentrated in rush hours from 7:00 to 10:00 and 17:00 to 20:00. Each volunteer is scheduled for shifts at least once a week, and he is on duty for 2 to 3 hours at a time.
If you think anyone can join the volunteer team, you're a big mistake."A volunteer must have the 'three intentions and two intentions', namely sincerity, dedication, love, firmness and clear will. Only by doing its best to contribute your enthusiasm can you be called a qualified MRT volunteer." Volunteer Zeng Shuzhi said that every year, the company will evaluate the number of volunteer needs based on the size of each station and business place, and then verify and recruit it by the human resources department.
"After passing the selection, the candidate volunteers face a series of on-the-job training, which is a marathon-like 'big test'." Zheng Shengtai, director of the Human Resources Department of Taipei MRT Company, told reporters that the finalists must complete a 12-course volunteer basic education training course, including operation drills for the safety equipment of the MRT station, simple first aid, emergency shelter guidance, etc. After passing, physical training, field drills and one-on-one teaching are also required; before formally taking up the job, there is still an internship period, where senior volunteers and some people conduct on-site supervision and assessment, and finally those who are qualified can officially become a MRT volunteer.
"In order to improve the service capabilities of volunteers, the company has also set up various types of training. For example, lectures, group discussions, workshops, outdoor activities, etc.." Zheng Shengtai said that they also formulate "volunteer service plans" every year, including volunteer recruitment, training, service execution, friendship activities, etc. to ensure the subsequent development of the volunteer team.
"Do you don't have to stay away from home to do good deeds. Welcome to join the MRT volunteer team." Walking on the streets of Taipei, you can often see such public service advertisements, which touched many people. "Now that my children are old, it is better to go out and do good deeds every day instead of staying at home." The retired old man Chen Qiaohua told reporters that in addition to regular belly dance and yoga classes, she volunteers at the nearby MRT station for three days every week, and lives a fulfilling and happy life.
Yes, born and raised here, do more meaningful and close to home, and do your best to protect your "home"? Isn't it a happy thing? (Reporter Liu Shenkui, Taiwan, Text/Photo)
