Since September 3, with the continuous changes in the epidemic prevention and control situation, Hetai Life Jining Central Branch has strictly implemented local epidemic prevention and control requirements and all employees work from home.

2025/05/1320:25:33 hotcomm 1440

Since September 3, with the continuous changes in the epidemic prevention and control situation, Hetai Life Jining Central Branch has strictly implemented local epidemic prevention and control requirements and all employees work from home. The epidemic has disrupted the pace of life, but it cannot stop the service. In order to allow customers and business personnel to feel the warm service without leaving home, Hetai Life Insurance Jining Middle Branch quickly launched an emergency financial service plan and moved all service channels online to ensure that personnel are isolated and services are not closed, so as to better improve customer experience and protect consumer rights.

Company continues to promote the transformation of smart Internet facilities for the age-friendly and improve the level of convenience of online consumption services. At present, the company's official Weibo has implemented 24-hour online application for all insurance and claims. After customers follow Hetai official Weibo, you can handle all service items without downloading the APP. Business application materials can be taken online and submitted. At the same time, online intelligent navigation has also been launched to facilitate customers to quickly inquire about high-frequency services such as dividends, payment periods, and expiration dates. Customers can enter the business keywords to be processed online, and directly pop up the processing link online, and click on the link to process, which saves the tedious process of finding paths and improves customer experience compared to the past.

In addition, Hetai Life Jining Central Branch has always been committed to providing warm services to customers. Starting from the "heart", it strives to create five-heart services that are responsible, empathetic, patient, attentive and warm. Through various service channels such as 400 customer service hotline, official website, and official microblog, we can answer questions and handle business online for customers. Customers can make the service within reach with a mobile phone.

virus is ruthless, and has love with Tai. The Jining Central Branch of Hetai Life Insurance will continue to pay attention to the epidemic situation, fulfill the mission and responsibility of the insurance industry, resolutely defend the "insurance position" for epidemic prevention and control, work with the whole society to win this "war of the epidemic". (Hetai Life Insurance Zhang Chenliang)

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