Into Nature
"Have you served tourists well? You can think about tourists as your own parents or brothers and sisters. How is their travel experience? Are they satisfied or dissatisfied?" For the employees of Shanxi Business International Travel Service, the director Nagaga Shiyong’s words are all too familiar. As a practitioner for more than 20 years, He Zhiyong always insists on putting quality first, and strives to make guests feel the high-quality service and considerate care of Shanxi Business International Travel Service in every reception and every trip.
Travel recommendations
Experience first
Private customization
"A bad travel experience may bring permanent regret to tourists." He Zhiyong often told his employees that to provide services to tourists, they must stand in the other person's perspective and think in their shoes. , for their sake. Only good service will win more "repeat customers".
Promote Shanxi
When traveling in Shanxi, the distance is relatively long. "The vehicles are spacious and comfortable, and the travel experience is relaxed and pleasant. If the seats are narrow and crowded, the travel experience of tourists will definitely not be much better." He Zhiyong told reporters that the travel vehicles used by Shanxi Business International Travel must be "2+1", that is, one person Arrange three seats instead of "3+2".
Planning route
Some low-price tour groups, tourist attractions and accommodation standards seem to be the same. However, "the same star-rated hotel, if the location is different, will give tourists a completely different feeling." When traveling, in your spare time at night, going out to see the local customs and tasting some local snacks is also an important part of tourism. . If you live near the city center or scenic spots, tourists can experience it conveniently. But if you live in a remote countryside, you have to go to bed early at night.
Receiving foreign guests
When visiting 5A-level scenic spots, Shanxi Business International Travel requires tourists to spend no less than 2.5 hours browsing. However, some travel agencies only arrange 50 minutes. After sightseeing, the free time is used to arrange shopping for tourists.
Although it often faces low-priced tours and irregular competition, Shanxi Business International Travel has persisted in being a "leader in quality tourism" for more than 20 years and always puts passenger satisfaction as its top priority.
Pay attention to details
Warm and elegant
Tour guides of Shanxi Business International Travel must bring a "housekeeper bag" with them, which contains multi-function socket , mobile phone charging cable, reading glasses , sewing kit, Band-Aid , and thermometer. , alcohol, bandages and other items.
Volunteer Service
Taking a group trip, traveling with the "Butler Bag" is also old vinegar . Shanxi people cannot eat without vinegar, especially when they go to other places. If they can't eat vinegar for a few days, many Shanxi tourists will not be satisfied with their food. I took a group tour to Taiwan for a few days, and many tourists wanted to have a taste of their hometown. In Hualien County, the tour guide tried every means to find a restaurant owned by a Shanxiese owner and made potato shreds , porridge, and steamed buns for everyone. A simple dinner makes tourists feel friendly and relieves them from the fatigue of the whole day. Finding such a small restaurant in an unfamiliar place reflects the tour guide's intention and concern for tourists.
Professional training
"Satisfying every tourist is our unremitting goal!" He Zhiyong said.
Shanxi Business International Travel requires tour guides to remember birthday tourists when registering tourist information and arrange birthday cakes on their birthdays. When visiting scenic spots above 4A level, Shanxi Business International Travel stipulates that the tour guide’s explanation should not be less than half of the visiting time. When tourists are dining, tour guides cannot eat at the same time and must keep an eye on them three times: first, to check the seats to ensure that tourists have seats; second, to ask about tastes and understand the needs of customers; third, to add dishes in time and adjust meals that do not suit tourists' tastes.
explains in detail
Shanxi Business International Travel's care is like a trickle, warming tourists with every bit of care, and winning a good reputation with high-quality services.
Never compromise
"Because we are particular about it, we will never compromise." This is the business purpose of Shanxi Business International Travel Service.Shanxi Business International Travel Service was awarded the national title of "Youth Civilization Service" by the Central Committee of the Communist Party of China. It is one of the first batch of 5A travel agencies in Taiyuan City and has been awarded the best international travel agency in Shanxi... Over the past 20 years since its establishment, Shanxi Business International Travel Service has gradually formed With its brand advantage, it is the first travel agency in Shanxi to set foot in chartered flights. In 2009, it became the first batch of travel agencies in Shanxi and the only travel agency in Taiyuan to obtain Taiwan tour group qualifications, formed a systematic product system for Taiwan tours, and achieved comprehensive development of outbound travel business in Europe, the United States, Australia, Africa, the Middle East, and other countries and regions. In recent years, relying on the joint advantages of the New Concept of Tourism (China) Cooperative, a series of products for exquisite small groups of less than 10 people have been developed. With the development of information technology, Shanxi Business International Travel Service launched the "I Love Travel" platform to provide tourists with convenient services to the greatest extent, and at the same time successfully realized the transformation of its operating model.
Answer questions enthusiastically
He Zhiyong is not only concerned about the development of enterprises, but also the healthy development of the tourism industry and the entire tourism market.
debuted in Taiwan
Entrusted by the management department, Shanxi Business International Travel Service was responsible for drafting the "Travel Agency Ground Service Standards" as a local standard in Shanxi Province. But one standard is obviously not enough. “Comprehensive tourism service standards should be formulated at the national level, including hotels, catering, vehicles, travel time, etc. What standards must be followed for several-day tours in order to standardize tourism services and prevent cutting corners and violations of regulations?” There is no place to hide.” In He Zhiyong’s view, only by formulating complete tourism service standards can the tourism market be regulated, and there will be standards to follow when punishing illegal enterprises.
source Taiyuan Evening News reporter photography Chai Jieliang text Li Junhua
Shanxi Business International Travel Service was awarded the national title of "Youth Civilization Service" by the Central Committee of the Communist Party of China. It is one of the first batch of 5A travel agencies in Taiyuan City and has been awarded the best international travel agency in Shanxi... Over the past 20 years since its establishment, Shanxi Business International Travel Service has gradually formed With its brand advantage, it is the first travel agency in Shanxi to set foot in chartered flights. In 2009, it became the first batch of travel agencies in Shanxi and the only travel agency in Taiyuan to obtain Taiwan tour group qualifications, formed a systematic product system for Taiwan tours, and achieved comprehensive development of outbound travel business in Europe, the United States, Australia, Africa, the Middle East, and other countries and regions. In recent years, relying on the joint advantages of the New Concept of Tourism (China) Cooperative, a series of products for exquisite small groups of less than 10 people have been developed. With the development of information technology, Shanxi Business International Travel Service launched the "I Love Travel" platform to provide tourists with convenient services to the greatest extent, and at the same time successfully realized the transformation of its operating model.
Answer questions enthusiastically
He Zhiyong is not only concerned about the development of enterprises, but also the healthy development of the tourism industry and the entire tourism market.
debuted in Taiwan
Entrusted by the management department, Shanxi Business International Travel Service was responsible for drafting the "Travel Agency Ground Service Standards" as a local standard in Shanxi Province. But one standard is obviously not enough. “Comprehensive tourism service standards should be formulated at the national level, including hotels, catering, vehicles, travel time, etc. What standards must be followed for several-day tours in order to standardize tourism services and prevent cutting corners and violations of regulations?” There is no place to hide.” In He Zhiyong’s view, only by formulating complete tourism service standards can the tourism market be regulated, and there will be standards to follow when punishing illegal enterprises.
source Taiyuan Evening News reporter photography Chai Jieliang text Li Junhua
