According to the US Business Insider website, American Airlines (hereinafter referred to as "American Airlines") recently lost two pieces of luggage from a passenger. After finding it, he suggested that he go to the UK 4,000 miles (about 6,437 kilometers) away to pick it up. After several twists and turns, the passenger did not successfully get all his luggage back until a week later.
unclaimed luggage data map at London Heathrow Airport. Source: Overseas Network
Jimmy O'Grady from North Carolina, USA took off from Farrow, Portugal on July 9, and arrived in Raleigh, North Carolina, USA the next day after stopping at London Heathrow Airport in the UK. On the day of arrival, O'Grady waited on the luggage conveyor belt for an hour but still didn't wait for the luggage. American Airlines service staff told O'Grady that his luggage was not scanned and they didn't know where it was.
O'Grady told Business Insider that when he was wandering around Heathrow Airport , he was shocked by the number of unclaimed luggage at the airport. He was worried that his luggage would have the same fate, but he did not expect that this kind of thing would happen to him in the end.
The day after O'Grady arrived home, she received a text message from a stranger saying that she had seen his luggage at Heathrow Airport. When O'Grady shared the screenshot on Twitter , the American Airlines reply suggested that he go to Heathrow Airport, which is about 4,000 miles (about 6,437 kilometers) away from him as soon as possible to solve the problem. Two days later, one of his luggage was shipped to Raleigh by the United States, and the other was not received until July 15. "I have traveled all over the world and have never encountered such a thing."
According to a report from the U.S. Department of Transportation, since this year, American Airlines has handled one of the 140 pieces of luggage in the average handling of passenger luggage, which is higher than other airlines.
Source: Overseas Network
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