After several rounds of heavy blows, China’s insurance market continues to clear risks and continues to advance its strong transformation, which will surely promote the high-quality development of China’s insurance industry.

In 2018, the economic situation at home and abroad was complex and changeable, with constant "thunders". After several rounds of heavy blows, China’s insurance market continues to clear risks and continues to advance its strong transformation, which will surely promote the high-quality development of China’s insurance industry.

In recognition of the efforts and contributions made by insurance institutions, insurers and insurance entrepreneurs in promoting the transformation and development process of China's insurance industry, the key national news website - "China.com" and the new insurance media "Today Insurance" jointly launched the "2018 China Ding Insurance Industry Selection" conducts a large-scale professional review of the domestic insurance industry based on the principles of objectivity, fairness and transparency. The final selection results will be announced at the "2018 China Insurance Transformation and Development Summit Forum" held on December 27, 2018, and a grand award ceremony will be held. The award results will also be displayed on China.com's "2018 China Insurance Transformation and Development Summit Forum" and " China Ding Insurance Industry Awards Ceremony" in the special topic.

In 2018, and Tai Life Insurance provide professional services to customers, providing an online one-stop service platform, intelligent identity authentication, and quick and easy claims settlement in three hours.

Hetai Life Insurance has a professional customer service team with a customer satisfaction rate of 99.35%. The customer hotline and the official WeChat public account provide "365 days × 12 hours" manual services.

"Hetai Life Insurance" WeChat official account serves as a one-stop service platform to provide customers with a more professional and convenient service experience. Customers can accept multiple scenario services such as online insurance, policy inquiry, preservation services, value-added services, and online claims settlement.

smart identity authentication. This is reflected in the fact that the surrender business uses AI technology to identify customers, without the need for manual intervention and review. The operation is simple, funds are quickly received, and important customer information can be changed online. Based on this,

was shortlisted for the "Best Customer Service of the Year" award at the 2018 "China Ding Insurance Industry Awards Ceremony".

(Editor: Guo Weiying)