Taikang Life’s staff immediately checked the customer’s red network time on February 9 at 23:50 on February 6. Among them, the number of mainland tourists killed increased to 4, and the number of missing mainland tourists was 5.

Taikang Life Insurance staff checked customers immediately

Red Net News on February 9th (Correspondent Wang Zhiping) At 23:50 on February 6th, a 6.5-magnitude earthquake occurred in the waters near Hualien County, Taiwan, and aftershocks have continued since then. As of 6 pm on the 8th, the earthquake had killed 10 people, injured 272 people, and left 7 people missing. Among them, the number of mainland tourists killed increased to 4, and the number of missing mainland tourists was 5.

Immediately after the incident, Taikang Life launched an emergency response to claims for major emergencies, and established a leadership group headed by Chairman Chen Dongsheng. The business management department of the operation center took the lead and collaborated with multiple departments to link up with Taiwan counterparts, Taikang Life Xiamen and Fujian branches. The company immediately investigated customers. At 18:00 on February 8, the investigation found that a Taikang Life customer was unfortunately killed. At 20:00 on February 8, the company contacted the family members of the customer who went to Taiwan, initiated a green channel for claims settlement, and completed a compensation of 50,000 yuan. Pay. On February 9, Taikang Life entrusted its Taiwan counterpart to express condolences to customers on-site and send condolences.

In response to the earthquake disaster , Taikang Life has launched five major emergency service measures:

1. Quick acceptance report service: 95522 A dedicated voice channel for disaster relief has been opened to accept customer inquiries and claims.

2. Claims Green Channel Service: Quickly and prioritize all claims from customers in this disaster, and initiate pre-payment of claims.

3. Cancel restricted services for self-care items: If a customer undergoes outpatient or hospitalization treatment due to an accidental injury directly caused by this disaster, the company will no longer deduct the cost of self-care items and self-care medicines. Exclusive services for

4, medical insurance claims: Cancel restrictions on designated hospitals: For customers who need emergency treatment due to this disaster, the company will no longer limit the scope of hospitals.

5. Simplified accidental death claim application procedures: For customers who died due to this disaster, if company investigators take the initiative to come to verify the authenticity, they will be exempted from providing relevant documents.

If you learn about relevant casualty information or need other help, please call the Taikang Insurance 95522 service hotline in time. We will provide you and your friends and family with timely services.