Yiran, a deputy to the Municipal People's Congress, played the song "Return to Heaven with Me" at the group meeting. Chen Guoqi, a deputy to the Municipal People's Congress, showed the "Whistle-blowing in Streets and Villages" case on his mobile phone to a reporter from Beiqing D

Yiran, a deputy to the Municipal People’s Congress, played the song “Return to Heaven with Me” at the group meeting

Chen Guoqi, a deputy to the Municipal People’s Congress, showed a reporter from Beiqing Daily the case of “Whistle-blowing in Streets and Villages” on his mobile phone

The government work report pointed out: Improving the city’s precise governance of the Communist Party To improve the level of governance by law, we will further deepen the reform of "whistle blowing in streets and villages and reporting by departments", improve grassroots governance mechanisms, implement grid management responsibilities, better utilize the role of citizen service hotlines, and improve the ability and level of serving the masses. In recent days, topics related to grassroots governance have triggered heated discussions among deputies to the Municipal People's Congress and members of the Chinese People's Political Consultative Conference.

In January 2018, in order to solve the difficult problem of comprehensive law enforcement, the "street and township whistle-blowing, department reporting" mechanism was piloted and promoted in 169 streets and townships in 16 districts of the city, opening up a new situation for grassroots social governance and solving work problems. After more than a year of practice, each district has continued to explore how to make "whistle-blowing elicit responses, whistle-blowing to attract people to come, and people to come to solve problems".

Yesterday, several Municipal People’s Congress representatives from the street level told reporters from the Beijing Youth Daily that as a citizen service hotline to solve people’s livelihood needs, starting from this year, it has been directly connected to the street office level in each district. In addition to shortening service times and improving service efficiency In addition, and more importantly, the right to blow the whistle was handed over from the streets to the masses.

Municipal People's Congress representative, Shijingshan District Jinding Street Sub-district Office Comprehensive Law Enforcement Command Center Office Director Ma Bing is quite impressed by the "sinking" of the 12345 citizen service hotline into the streets, "Originally we were a service department, but now we have become a processing department Department." Ma Bing said that before "sinking" to the streets, the 12345 hotline must transfer citizens' opinions to the streets step by step, and then the streets will allocate them. After 12345 was directly transferred to the comprehensive law enforcement platform of the street on January 7 this year, since the law enforcement departments have been "sinked" to the street, law enforcement issues related to industry and commerce, food and medicine, safety supervision, fire protection, environmental protection, transportation, public security, urban management and other law enforcement issues can be directly , Quick processing.

According to statistics, in the 10 days from January 7 to 17, a total of 43 12345 complaints were transferred to the comprehensive law enforcement platform, and the streets were all resolved within the specified time limit. "In the past two days, some old residential properties have not cleaned up garbage in a timely manner, and there have been many reports from residents. We communicated with the neighborhood committees and property owners in a timely manner and made demands on the properties, and they quickly removed the garbage."

In fact, with the "sinking" of the 12345 citizen service hotline, "the street and township blow the whistle, and the department reports" has become "the masses blow the whistle, and the street and department report".

Municipal People's Congress representative and Miyun District Gulou Street Working Committee Secretary Zhou Guangming said for example that at the beginning of this year, the street received the 12345 hotline, and residents on the fifth floor of Building 25 in Gulou South District complained that residents on the lower floors installed heating circulation pumps to rob. Due to the heat, the heater in your home is not hot. Zhou Guangming immediately blew the whistle on the spot, and within half an hour, relevant persons in charge from the District Urban Management Committee, District Heating Power Company, and Urban Management Law Enforcement Bureau were all present. It took less than 8 hours from going to the scene to reaching the heating standard. "This is definitely a typical example of whistleblowing. It was so efficient that the people who reported it were very moved. They all said that 12345 is really a caring hotline for citizens." Many representatives of

also said that after the 12345 hotline was directly "sinked" into the streets, they discovered many problems that they usually did not notice through analyzing and sorting out the data. In addition, the scope of "whistle blowing" has also been expanded.

System Arrangement

How to design the "whistleblowing" system in the district?

Chaoyang District: This year's "Grassroots Construction Year" will strengthen grassroots empowerment

As a large district with 43 streets and townships, Chaoyang District has rich explorations of "whistle reporting", said Wang Hao, deputy to the Municipal People's Congress and secretary of the Chaoyang District Party Committee. , Chaoyang will start the "Year of Grassroots Construction" this year. Through institutional reform, it will strengthen the deepening of "whistleblowing and reporting" from four aspects.

"When the representatives reported in, Liu Feng, the representative of our Chaoyang delegation, specially brought photos of the reconstruction of Anzhen Road. The reconstruction of Anzhen Road is indeed a successful example of 'whistle reporting'." Municipal People's Congress Representative and Chaoyang District Party Committee Secretary Wang Hao said that this year Chaoyang will continue to increase the renovation of old communities in conjunction with the "whistle report", especially the installation of elevators in old communities.

Based on the specific work of Chaoyang District, Wang Hao also talked about his thoughts on "whistle reporting" this year."We have formulated a three-year grassroots construction plan to empower neighborhoods and villages and provide stronger support for 'whistle-blowing and reporting.' This year's theme is 'Grassroots Construction Year.' Around this theme, we will formulate grassroots Establish a three-year action plan that highlights reform and innovation, capacity building, problem orientation, guarantee support, and style construction." At the same time, modern and scientific means will be used to support "whistle reporting."

Wang Hao said that he will take the institutional reform as an opportunity to improve the system and mechanism that tilts towards the grassroots, extends to the grassroots, gathers energy for the grassroots, and makes the grassroots more efficient, and promotes the "four deepening" of the "whistle-blowing report" reform to improve Grassroots governance capabilities and governance levels. After the election of the village and community "two committees" is completed, the training for newly elected members of the "two committees" will be strengthened. In terms of problem solving, based on the problems reported by the 12345 hotline, we focus on a number of difficult issues such as comprehensive renovation of old communities, property management, elevator installation, parking management, etc., to come up with ideas and gather strength to effectively solve a number of grassroots problems. In terms of guarantee support,

strengthens the empowerment, empowerment and sinking of grassroots, continues to promote policies, funds, and talents to tilt towards the grassroots, accelerates the construction of district-level comprehensive command centers, and makes good use of the subdivision and township-level physical comprehensive law enforcement platforms and " Chaoyang City is managed by the masses” supervision platform. In terms of work style construction, the four sets of team leaders and cadres from functional departments are encouraged to go to the streets and villages, and the training and training of cadres at the grassroots level are strengthened. Promote street and township cadres to go to people's homes and streets, truly bend down and calm down, understand the actual situation at the grassroots level and solve grassroots problems.

Dongcheng District: Increase the weight of street performance evaluation of government departments

Song Tiejian, member of the CPPCC and deputy secretary of the Dongcheng District Party Committee, introduced that since the implementation of "street whistle blowing and department reporting", in order to better improve the effectiveness of "whistle blowing", last year , Dongcheng District increased the weight of street performance evaluation of government departments, and at the same time decentralized law enforcement powers.

According to reports, Dongcheng District has established a street responsibility list access system, sorted out and formed a list of 106 street internal agency responsibilities, and empowered streets with the right to give opinions and suggestions on major matters and the overall planning and dispatching power for comprehensive matters. Specific methods have been formulated to seek the opinions of the street working committee in advance and to assess the personnel assigned to dispatched offices of the district government departments in advance. The weight of the performance evaluation of government departments by the street is increased to 30%, and the evaluation of the street by the cadres and the masses in the assessment of the main responsibility of party building has been formulated. The weight is increased to 50%.

also built a full-process assessment mechanism for cases of "whistle blowing at the street and reporting at the department", clarifying 45 situations in which "whistle reporting" is initiated, and formulating time-limited processing standards and assessment and evaluation methods. The district-level platform and the street will "report in" to the department. Conduct assessments based on the situation to achieve online whistle blowing, one whistle and one test, and leave traces throughout the entire process.

Dongcheng District believes that the key to achieving "street whistle blowing and department reporting" is to make the streets practical and strong. To this end, the Dongcheng District Committee reformed the internal structure of the street party and government from the original 25 departments and 4 public institutions to a "one-to-many" comprehensive security, party and mass work, safety construction, urban management, and people's livelihood. Eight departments and four centers, including security, community construction, disciplinary inspection and supervision, and comprehensive law enforcement teams, implement the "8+4" model. The number of agencies has been reduced by nearly 60%. The main person in charge is concurrently held by the deputy director of the party and government leadership team, which has strengthened street work. Efficiency and service capabilities. At the same time, 141 sub-district full-time cadres and 16 deputy department cadres were selected to "go down" to the community to serve as community commissioners and assistants to solve the troubles and worries around the people as soon as possible.

In addition, law enforcement forces are decentralized and "check-in" is more efficient. In response to prominent problems such as the dispersion of grassroots law enforcement forces, the main responsibility of streets in comprehensive law enforcement will be strengthened to strengthen the street comprehensive law enforcement platform. With the street urban management law enforcement team as the main body, personnel are drawn from the five departments of public security, industry and commerce, food and medicine, transportation, and fire protection to form a comprehensive law enforcement team stationed in the street. Other law enforcement departments are always ready to "blow the whistle" from the street, accelerating the transformation of joint law enforcement into comprehensive law enforcement. Law enforcement shifts. At present, more than 90% of the district's front-line law enforcement forces have been deployed to the streets, realizing responsibilities are implemented on the front line, dispatching is carried out on the front line, and problems are solved on the front line.As of October last year,

had solved a total of 36,119 issues of public concern through the platform, with a settlement rate of 99.64%. The number of cases in various channels on the grid platform dropped by 18% year-on-year. The street duration of five major categories of cases including road traffic dropped by 38% year-on-year. Of the 5,273 long-term cases, all but 87 are being processed and have been resolved. In particular, the three pilot streets have greatly improved their efficiency in handling urban management problems through the "whistle reporting" mechanism. The number of cases has dropped by an average of 28% year-on-year, and the average duration of street problems has been reduced by 47%. The street system urban management assessment rankings have improved significantly.

community sample

community how to practice "whistleblowing"?

Huitian area: The whistle calls for the elderly canteen

In Changping District, in northern Beijing, "a phone call and a text message is a whistle" has also been implemented in Huilongguan and Tiantongyuan areas.

Yi Ran, deputy to the Municipal People's Congress and secretary of the Party branch of Longzeyuan Community, Huilongguan Town, Changping District, was full of joy when he talked about the "sinking" of the "whistle reporting" mechanism last year. Last year, she blew whistles, which she said with a smile, “too many, too many to count.” They called the District Sports Bureau to solve the problem of aging trails and fitness facilities in their community; They solved the problem of building a "small dining table" canteen for the elderly that had not been solved in the past ten years; they brought in the construction unit in the district, and the flashing lights during the night construction were turned off within two hours because they affected the residents' sleep.

"Now that 12345 is combined with whistle blowing, it can really be said that the people have their voices heard and I respond." Yi Ran said that there has always been an open space of more than 600 square meters in their community, and residents in the community have been reporting their thoughts for many years. This vacant land was turned into a convenience canteen to provide meals for the elderly. However, since this land has never had property rights, Yiran has repeatedly sought help from different departments, but was unable to coordinate a solution. But this year, under the 12345 hotline combined with the "whistle blowing" mechanism, the residents' phone whistle calls called the Municipal Development and Reform Commission, the Municipal Civil Affairs Bureau, the Municipal Planning Commission and other departments to come and solve the problem on their own.

Pinggu Binhe Community: The whistle calls for a green shade

Municipal People’s Congress representative and Pinggu District Binhe Community Party Branch Secretary Wang Yuebo said that her Binhe community was built in the early 1990s and is a typical old The community is currently without property management. There are 30 dead trees in the community. Residents have been hoping to cut down the dead trees and replant them to improve the environment of the community.

"However, according to regulations, trees cannot be cut down casually. I need to apply for approval from the Beijing Landscaping Department." Wang Yuebo said that the approval process is complicated, and he needs to take photos of the trees one by one and complete relevant approval materials. "One of the materials requires the property owner of the tree or the person in charge of the property company to apply in person to the Municipal Landscaping Bureau with the official seal. However, because there is no property in the old community, and the tree property owner cannot be found, the approval procedures cannot be processed, and the matter only It can be put on hold."

In October last year, Wang Yuebo began to "whistle" to Binhe Street to reflect this problem. After the person in charge of the street learned about it, he immediately summoned the Pinggu District Landscaping Bureau and other relevant departments to come to the street to "report in" and jointly negotiate a solution. Subsequently, the person in charge of the street and the district Landscaping and Greening Bureau rushed to Binhe Community to conduct on-site work. "After agreement, the community only needs to write an application letter, and the district landscaping department will communicate and coordinate with the municipal departments to handle the corresponding procedures," Wang Yuebo said.

It only took a week for the problem to be solved. The competent authorities agreed to cut down all the dead trees and replant them. The residents were very happy. "The mechanism of 'whistle blowing in the streets and reporting in departments' has solved many bottlenecks that cannot be broken through in grassroots units and played a very important role." Wang Yuebo said.

Yanqing Xiangyuan Street: The whistle summons the bustling square

Worn floor tiles, dim street lights, damaged and leaking lighting ceilings... In the eyes of Yanqing people, the former Luyun Square was undisturbed, dirty and noisy in summer. BBQ stall. Today, Luyun Plaza has been "reborn" and upgraded into a clean, prosperous and orderly business district.Li Junhui, deputy to the Municipal People's Congress and deputy secretary of the Yanqing District Committee, introduced that under the mechanism of "reporting to the neighborhood and township whistleblower departments", Xiangxiangyuan Street in Yanqing District has created a system that combines party branches, owners committees, and merchant autonomous associations. New ways of autonomy.

Li Junhui said that in the mechanism of "reporting of whistle-blowing departments in neighborhoods and townships", the first step they took was to empower neighborhoods and townships, giving them the power to coordinate the handling of major affairs in their jurisdictions, and giving them the ability to evaluate the department. right. In this way, the joint law enforcement in the past has been upgraded to comprehensive law enforcement.

“On the one hand, Xiangxiangyuan Street took party building as the guide and established a joint party branch to include representatives from all parties in this comprehensive rectification system, bringing together various government departments, and even the district people’s congress also participated. , as a force of supervision. On the other hand, under the leadership of the United Party Branch, the Luyun Plaza Merchant Autonomy Committee and the Luyun Plaza Owners Committee were also formally established,” Li Junhui said. Under the mechanism of "whistle blowing in the streets and reporting by departments", the "one department and two committees" of Luyun Plaza have fully played their main role. Under comprehensive management, the environment of Luyun Plaza has undergone tremendous changes, and the entire square has taken on a new look.

Representative suggested

What matters should be regulated if whistleblowing is appropriate

Municipal People’s Congress representative and Secretary of the Party Working Committee of Haidian District Haidian Street Office Chen Guoqi believes that urgent and difficult matters can be solved by "whistleblowing" and effectively improve work efficiency; however, We cannot normalize "whistle-blowing" or even rely on "whistle-blowing" to enforce the law.

He believes that after the 12345 hotline is connected with the grassroots government, all problems reported by citizens will be distributed to the streets in accordance with the territorial principle. However, in actual operation, further improvement is needed at the institutional level. It is recommended to identify and screen the problems reported by citizens before dispatching work orders. For example, a few days ago, Haidian Street received a work order from the citizen hotline: A citizen reported that he purchased financial products from an investment company within the jurisdiction of Haidian Street and has not yet returned the principal and interest. "This is an economic dispute and should not be an issue to be solved by the 'whistle blowing in the streets and reporting by departments' mechanism. Therefore, it is recommended to regulate what matters are suitable for 'whistle blowing'," Chen Guoqi said.

Ma Bing, deputy to the Municipal People’s Congress and director of the Comprehensive Law Enforcement Command Center Office of Jinding Street Sub-district Office in Shijingshan District, also said that he is most concerned about the Municipal People’s Congress Standing Committee’s legislation on sub-district office regulations this year, which can clarify the responsibilities and authority of the sub-district, “ What things fall within the scope of "whistle blowing" in the street?" Only in this way can the whistle be blown well and accurately, and the "whistle blowing" mechanism can be put in place.

"Whistle-blowing" requires higher grassroots governance capabilities

For grassroots people's congress representatives in streets, villages and communities, as "whistle-blowing and reporting" deepens, it is time to test the abilities of street and community workers. Dong Huisheng, deputy to the Municipal People's Congress and secretary of the Chaoyang District Chaowai Street Working Committee, said, "Policies are tilting, the people are also looking forward to it, and all aspects are making efforts. How is the ability of grassroots governance? This is a test of the ability of street and community workers. It’s time, and we hope to improve the capabilities of grassroots workers through increased training and other methods.”

Representative Ma Bing also suggested that personal abilities and qualities should be improved, research on practical methods to solve people's actual problems, improve in solving problems, combine laws and regulations with practical work, and increase residents' support for grassroots governments of trust.

Speaking of new expectations for the "whistle-blowing and reporting" mechanism, Zhang Jian, deputy to the Municipal People's Congress and secretary of the Party branch of Dongyao Village, Jinzhan Township, Chaoyang District, said: "The 'whistle-blowing and reporting' mechanism is mainly to convey the voice of the grassroots. Going up, judging from the name, many people may think that 'street township' refers to the grassroots level. I work in rural areas. I hope that this working mechanism can penetrate more deeply and widely into the grassroots people and realize 'villagers blow the whistle and organize reports.' As long as the masses blow the whistle, there should be an organization to report.

Text for this page/Reporter Li Tianji Lin Yan Xie Li

Zhang Xiaomei Wang Bin Zhu Kaiyun Li Zewei

Photography/Reporter Cui Jun