Investors have civil disputes during the investment process. Where can I complain? You need to consult securities futures related businesses and systems. Where can I ask? Who do you want to make suggestions on market supervision policies or work? Investors’ “sent-handedness” is a basic work for investor protection, and it is also an important measure for the CSRC to closely contact small and medium-sized investors.
CSRC optimized and upgraded the "12386" China Securities Regulatory Commission service hotline. The 12386 network platform established has been officially launched. Investors can access it through the "Interactive Communication" column of the CSRC website. In order to further open up channels for reflecting investors' demands, improve investor service levels, and protect investors' legitimate rights and interests, the "12386" China Securities Regulatory Commission service hotline has been optimized and upgraded, and a 12386 network platform has been established, and the 12386 hotline together constitutes the 12386 service platform of the China Securities Regulatory Commission, receiving investor complaints, reports, consultations, opinions and suggestions, and providing investors with one-stop and diversified demand handling services. At the same time, the original reporting telephone number and network reporting system were incorporated into the 12386 service platform.
After entering the service platform, you can find that the platform mainly includes four types of services: complaints, reports, consultations, and suggestions. If investors encounter the following four types of problems, they can submit their appeals through the corresponding column of the website: Investors report that they have civil disputes with the securities futures market business entities and their practitioners when purchasing securities fund futures products or receiving related services; any unit or individual reports suspected of securities and futures violations and requests the securities and futures supervision and administration agency to investigate and deal with them; Investors provide consultations on securities and futures related businesses and systems; Investors provide opinions and suggestions on securities and futures market supervision policies or work. If an investor conducts a petition, applies for information disclosure, administrative reconsideration , etc., it shall be proposed separately in accordance with laws, administrative regulations or relevant regulations of the China Securities Regulatory Commission, and the platform will be handled as an invalid appeal.
CSRC pointed out that setting up a 12386 service platform to open up channels for reflecting investors' demands is a specific measure to protect investors' legitimate rights and interests and solve the reasonable demands of the people, and it is also an important manifestation of the capital market's implementation of the people-centered development philosophy and stand firm in the people's standpoint. The CSRC will resolutely implement the spirit of the 20th National Congress of the Communist Party of China, adhere to the fundamental purpose of serving the people wholeheartedly, establish a strong public opinion, implement the mass line, continue to strengthen the political and people-oriented nature of capital market supervision, properly handle investors' demands, solve the urgent and difficult problems of investors, continuously improve the level of investor service, and effectively enhance investors' sense of gain, happiness and security.
Xiaoxiang Morning News reporter Li Xinzhi
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