Pudong Development Bank Credit Card, which is constantly being punished by supervision, has also received the most credit card complaints among all banks.
Written by | Zhang Haodong
Produced by | Payment Encyclopedia
Today, the Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission issued a notice on banking consumer complaints in the second quarter of 2022, disclosing the latest complaints about bank credit card business and personal loan business.
In the second quarter of 2022, China Banking and Insurance Regulatory Commission received a total of 81,716 consumer complaints in the banking industry, involving 18,338 large state-owned commercial banks, accounting for 22.4% of the total complaints; joint-stock commercial banks 32,575, accounting for 39.9% of the total complaints.
Among the 81,716 complaints in total, involved in credit card business reached 39,687, accounting for 48.6% of the total complaints. 9805 complaints about credit card business of large state-owned commercial banks, and 26488 complaints about credit card business of joint-stock commercial banks.
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Pufa credit card complaints the most
Specifically, Bank of Communications ranks first in credit card business complaints for large state-owned commercial banks, with a number of complaints for credit card business of 3404, followed by ICBC 1620 and 1604 from Agricultural Bank of China. The four to six are China Construction Bank, Postal Savings Bank and Bank of China . The top three complaints about credit card business of
joint-stock commercial banks are Pudong Development Bank, Industrial Bank , and Ping An Bank . Pudong Development Bank's credit card business complaints amounted to 6,172, accounting for 86.6% of the total complaints about Pudong Development Bank. The complaints between Industrial Bank and Ping An Bank were 4,093 and 3,316.
In addition, the three joint-stock commercial banks, China Merchants Bank , CITIC Bank , and Everbright Bank , all exceeded 2,000 complaints in the second quarter, followed by Minsheng Bank , Guangfa Bank , Huaxia Bank , Hengfeng Bank and Zhejiang Commercial Bank .
It can be seen that in the second quarter of 2022, Pudong Development Bank became the "king of complaints" of credit cards. even opened a relatively large gap with other joint-stock commercial banks and large state-owned commercial banks, which also reflects the various problems and chaos in Pudong Development Bank's credit card business.
compared with 37,954 complaints in credit card business in the first quarter, and the number of complaints in credit card business in the second quarter increased. Wangpufa Bank ranked second in the first quarter of this year, receiving 3,381 complaints, and nearly 3,000 cases in the second quarter, almost doubled.
has always been a high proportion of complaints from banks in total complaints. The proportion of complaints from credit card business in many banks exceeded 80%, becoming the main part of the complaints. With the acceleration of bank retail transformation, more and more problems have been exposed in the credit card business, which is regarded as the key to transformation.
According to "Payment Encyclopedia", complaints about bank credit card business mainly focus on credit reporting issues, interest fee issues, installment issues, collection issues, credit card credit limits and other aspects. Although the growth rate of bank credit card issuance has slowed down, the high number of complaints in the credit card business has forced banks to make adjustments to credit card business.
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3 In the past two years, the credit card business has gradually entered the era of refined operations. Banks no longer pay too much attention to indicators such as card issuance. However, some problems in credit card business in the past few years have not been fully rectified, which has also led to banks frequently receiving regulatory fines for credit card business violations.
For example, in order to compete for credit card user resources, some banks relaxed the review of user qualifications and stimulated cardholders to consume through high credit quotas. The risks caused by this excessive credit quota have caused some cardholders to start misappropriating credit card funds.
As Pudong Development Bank, which was the credit card complaint king in the second quarter, is naturally a frequent visitor to regulatory penalties. Since last year, Pudong Development Bank has been subject to regulatory penalties for its credit card business many times. The continuous fines of can also show that Pudong Development Bank’s credit card large-scale complaints are not without reasons.
In May last year, the Shanghai Banking and Insurance Regulatory Bureau released an administrative penalty information. Pudong Development Bank Credit Card Center was fined RMB 400,000 for seriously violating the prudent business rules .
In December last year, the Nanning Branch of Pudong Development Bank was fined RMB 1.8 million by the Guangxi Banking and Insurance Regulatory Bureau for illegally flowing into real estate with credit card overdraft funds and failure to strictly control risks in loan business.
In June this year, Pudong Development Bank's Credit Card Center was punished by the Shanghai Regulatory Bureau of the China Banking and Insurance Regulatory Commission. The main illegal and irregular facts were the lax management of collection business and serious violations of prudent business rules. The penalty was to correct the correction and fine RMB 400,000.
For Pudong Development Bank, credit card business has become the main source of income. In the first half of 2022, Pudong Development Bank's total credit card business revenue was 21.922 billion yuan. In order to ensure the stable operation of credit card business, violations must be resolved in a timely manner.
Under the increasingly strict supervision of credit card business, banks should control credit limits and risks on the one hand, and on the other hand, they should also clarify the credit card business red lines, monitor the flow of credit cards in real time, and regulate the card-use behavior of cardholders.
