As the highest-selling high-end electric vehicles in China, and Tesla are now hard to find. It is routine to wait 2 months to order a car. However, the drive motor needs to be replaced as soon as the new car is delivered. If the car owner has to wait for another six months, the female car owner really can't bear it.
html news on August 28, according to "1818 Golden Eye " report, in March this year, Ms. Chen ordered a Tesla MODEL Y. She said that she waited for more than 150 days from ordering the car to picking up the car. On August 13, she finally picked up the car and went home. Unexpectedly, the first photo taken of the new car was of the car being towed away by a tow truck.
Ms. Chen said that while she was waiting for a traffic light on her way home after picking up her car, the vehicle suddenly fell over and could not be put into gear and could not drive. The key is that the vehicle did not report any errors.
Later, the vehicle was towed to the Tesla after-sales spray center. After investigation, the after-sales service gave feedback that there was a problem with the vehicle's drive motor and needed to be replaced. Ms. Chen believed that this was like a new fuel vehicle, which just left the 4S store door. She would definitely not be able to accept the need to replace the engine.
After subsequent communication, Ms. Chen said that Tesla agreed to return and exchange the car. She chose to exchange the car, but then a series of problems arose.
Tesla said that if they want to change cars, they hope that Ms. Chen can wait according to their "new car logic", which means re-arranging production for Ms. Chen. Referring to the car she changed, Ms. Chen has been waiting for more than 160 days. , it may take about "half a year" to change the car.
There is also the issue of her insurance. From the time she returns the car to the next time she picks up the car, it may be half a year later. Ms. Chen needs to bear the insurance costs during this period.
Ms. Chen believes that if such a problem occurs in a new car, Tesla should provide certain compensation instead of making her spend money and time.
Manager Zhou of Tesla’s External Affairs Department said that Ms. Chen’s insurance can be refunded first, which can reduce some losses; we have also discussed with Ms. Chen and suggested that she change the car as soon as possible, so that we can schedule the production of and as soon as possible. The general waiting time for a car is about 12-16 weeks; as for such problems with new cars, Tesla does not offer customer care compensation.
At present, the two parties have not reached an agreement, so we will pay attention to it in the future.
