In October last year, Mr. Zhu from Jining booked a Geometry EX3 Kungfu Niu new energy vehicle at the local Geometry Automobile 4S store. He thought he would be able to drive the car of his choice. Unexpectedly, in the past 9 months, not only has the car not been picked up Recently, we also received news that this series of models is suspected to be discontinued. Mr. Zhu’s experience is not unique. On platforms such as car quality website and black cat complaint , this model, which has been on the market for less than a year, has received repeated complaints due to difficulties in picking up the car and other reasons.
After waiting for 9 months, the new car is suspected of being discontinued and needs to be exchanged for a higher price.
Mr. Zhu told the New Yellow River reporter that he was one of the earlier owners to buy the Geometry EX3 Kung Fu Niu. “I placed the order in October last year. At that time, this car It’s not yet on the market, so it’s still a ‘blind decision’.” He said that this model is divided into two versions: Qiang Niu Niu and Kung Fu Niu Niu. He chose the low-end version of Qiang Niu Niu. “After participating in the event, it cost less than 60,000 yuan.” For the price, I think it’s very cost-effective.”
Sales told Mr. Zhu that the vehicles would be delivered one after another after the new cars are launched. However, now nine months have passed, and Mr. Zhu has not only been unable to drive the new car, but has also received news that the vehicle is suspected of being discontinued. “During this period, I have been Reminder, the 4S store kept saying it would be available later, but it was only in June that it said this car would no longer be produced. "
Like Mr. Zhu, Mr. Li from Henan also ordered the Geometry EX3 Kung Fu Niu, "I ordered it in mid-February. "I bought it." Mr. Li said that when he purchased the car, the salesperson told him that the delivery period was 2 to 3 months, but after 5 months, he received the same news that "the manufacturer no longer produces this model." In the screenshot of the chat with the salesperson provided by Mr. Li, when he first purchased it, the salesperson said that he would be able to pick up the car at the store around the May Day holiday. "Then it became a delay, and then he directly said that this model has been Discontinued." he said.
I have been waiting for a long time to pick up a new car. How to solve the problem? The two car owners said that the solutions given by the 4S store were very consistent, "either choose to refund the deposit or exchange for the Geometry E series." Mr. Li said that although you can enjoy certain discounts when purchasing a new car, due to the large price difference between the two models, "So it means you have to pay a higher price to buy it."
Geometry Auto: Accessories have been discontinued due to the epidemic, and we are looking for replacement parts.
According to the official website of Geometry Auto, the current price of Geometry EX3 Kung Fu Cow after subsidies is between 68,800 and 78,800 yuan. “This is the price after a price increase of 10,000 yuan. "When we ordered the first batch of cars, the lowest price was 58,800 yuan." Mr. Li said that the official entry price for the Geometry E is now 86,800 yuan. The reporter also discounted. "Kung Fu Niu has a battery life of 322km, while the low-end version of the Geometry E has a battery life of only 320km. There is a gap in motor power." In Mr. Li's view, this is equivalent to a disguised reduction in equipment and an increase in price, which he cannot accept.
"Everyone knows that new energy vehicles have experienced a wave of price increases. Now it is difficult for us to purchase the original configuration at the same price. Plus the time cost, who will pay for these?" Mr. Li said.
Is this model facing suspension of production as the 4S store said? On the morning of the 13th, Xinhuanghe reporters tried to contact the 4S store where the car owner purchased the car, but the call was not connected. The reporter called the official 400 number of Geometry Auto, and the customer service staff said that currently the Geometry EX3 Kung Fu Ox model has not been discontinued, but due to the epidemic, some parts suppliers for this model have discontinued production, and the manufacturer is looking for replacement parts to solve the problem. "For car owners who report difficulty in picking up their cars, they will be referred to professional after-sales personnel for answers."
Later, a staff member from Geometry Automobile contacted the reporter and said that the problem has been reported to the manufacturer and will be coordinated and followed up. As of press time, There has been no further reply.
It is difficult to pick up a car and get a license plate. In less than a year since its launch, the EX3 has been repeatedly complained about.
What happened to Mr. Zhu and Mr. Li is not an isolated case. On Cheqi.com, a platform specially responsible for accepting automobile consumer complaints, starting from November 2021, Complaints about the failure of the Geometry EX3 Kung Fu Cow model to be delivered on time have never stopped. As of press time, there have been nearly a thousand complaints. On the Black Cat Complaints Platform, there have been more than a hundred similar complaints.Many car owners posted their car purchase records in their complaints. Like the two car owners mentioned above, they also failed to mention the new car within the agreed time for car purchase. Some of them said they were asked to increase the price, some said they were asked to exchange for other models, and some said they refused. After the 4S store asked for a price increase, I was notified to cancel the reservation.
The Geometry EX3 Kung Fu Ox model started pre-sales in September 2021 and was officially launched in November of that year. It is less than a year ago, but this is not the first time this model has suffered a "collapse" in word-of-mouth.
In June this year, Beijing Youth Daily, Zhejiang Radio City Voice and other media reported that several EX3 Kungfu owners were unable to register their new cars after taking delivery of them. It is reported that one after another car owners were rejected by the DMV when registering their new cars because there were polishing marks on the frame numbers of the new cars. After a car owner changed the temporary license plate five times, he finally completed the registration by replacing it with a new car. However, the Geometry official did not explain the reason why the license plate could not be obtained.
New Yellow River reporter: Yu Dan
Editor: Liu Lei
