The center console panel of the vehicle was damaged less than ten days after purchasing the car. Mr. Lin from Fuzhou said that his company spent 330,000 yuan to purchase a Lexus ES200 in May, but within ten days of picking up the car, they discovered that the center console panel

Less than ten days after purchasing the car The center console panel of the vehicle was damaged

Mr. Lin from Fuzhou said that in May, the company spent 330,000 yuan to purchase a Lexus ES200, but less than ten days after picking up the car, they discovered There was an obvious irregular mark of damage on the center console panel of the car, about 2cm long and 1cm wide. is very ugly.

Mr. Lin said that after discovering the problem, he also found the Lexus 4S store where he purchased the car. The 4S store determined that the center console was corroded by perfume after a simple inspection, which made Mr. Lin even more angry.

4S store judged that the paint peeling was caused by perfume corrosion There is no basis for consumer doubts

Mr. Lin said that the vehicle is used by Ms. Zheng, a colleague of the company, who has the habit of putting car perfume at the air outlet. Zheng The lady also sent her shopping records, saying that the perfume she used was genuine from a big-name store, and there must be no problem with the quality.

After that, we had many negotiations with the 4S store, but Mr. Lin did not agree with the plan given by the other party.

Mr. Lin

In the first negotiation, the 4S store said that they would buy us a sticker on Taobao and put it on, or we would spend more than 10,000 yuan to replace the central control screen, and they would waive the labor fee.

At present, Mr. Lin said that they are not concerned about the compensation issue, but hope that the 4S store will give a clear explanation on the cause of the vehicle damage.

4S store: The comparison experiment is inaccurate and I hope a third party will authenticate

Then the reporter also went to the Lexus 4S store where the car was purchased. The after-sales manager said that they reported the situation to the manufacturer as soon as possible. The manufacturer’s photo evaluation was not a quality problem; Mr. Lin had previously hung the car perfume in the damaged area. The organic solvents in the perfume may cause corrosion.

’s after-sales manager said that they had previously negotiated through relevant departments, and out of customer concern, was willing to replace Mr. Lin with a new panel at a discount.

Mr. Lin believes that it would be too hasty to judge the problem based on photos. They hope to have a third party conduct appraisal. In addition, they hope to hand the vehicle over to a 4S store for comparison experiments to test the corrosiveness of the perfume on the center console.

4S store stated that the experiment proposed by Mr. Lin could not be realized, but they were willing to have a third party agency intervene to identify the damage traces before further negotiation.

Subsequently, the reporter also went to Fuxin Market Supervision and Administration Office to learn about the situation. The staff said that since the two parties could not reach an agreement, they still recommended that consumers take legal channels.

Auto repair experts: It is recommended that consumers test by themselves

Regarding the problem of vehicle paint peeling, the reporter also consulted auto repair experts. Experts said that chemical liquids may corrode vehicle parts, but it is impossible to judge whether there are traces of corrosion based on photos alone; currently, consumers are advised to experiment on their own.

Quanzhou Economic and Trade Vocational and Technical College Automotive Application Teaching and Research Section Senior Engineer Li Xiangming

Chemistry may be more troublesome, because we don’t know its perfume ingredients now, so just drop this perfume in other places to see if it will corrode . Consumers are encouraged to do their own experiments and record them with their mobile phones.

In this regard, the reporter also conveyed the opinions of several parties to consumers and Lexus 4S stores. store staff said they would coordinate with consumers on the identification issue. We will continue to pay attention to this matter.