5g network deployment, whether it is upgrading the 5g package or purchasing the 5g mobile phone , the users are growing rapidly. 5g is very good, but it is not good to meet the three major operators.
For many years, especially since 2008, when my country began to enter the 3g network era, netizens have been calling on them to rectify the tariff problems of the three major operators. The national industry and information department pointed out the problems of the three major operators one by one and ordered them to proceed. Rectification.
China Unicom: Phone harassment, package information is minimal, and the number of routines is the most
The Ministry of Industry and Information Technology pointed out that China Unicom has two serious problems. I don't know how many packages there are. Without knowing it, I chose a meal deal that I didn't know the price-performance ratio.
The first computer harassing users is basically something that China Unicom customer service staff often do. China Unicom has the fewest people. In order to maintain the market, they often call users to recommend some miscellaneous services, thinking that they provide users with a lot of services. Welfare, the brain circuit is strange.
The second one is the confusion of Unicom package tariffs. China Unicom package is the most confusing of the three major operators. It is because there are few people that they have to keep advertising, and the network does not know that China Unicom is out Basically, how many unlimited data packages have been changed every day.
Unicom’s approach is to change the package today, and remove the next package tomorrow. The ones that can be stabilized are some packages with extremely low cost performance. Even the old users who have used China Unicom for many years cannot understand why China Unicom has not encountered it. A good package, obviously so many on the Internet.
China Telecom : clear unlimited traffic,Fair charges for new and old users
The National Ministry of Industry and Information Technology pointed out that there are two problems with China Telecom. The first type is that there is no clear definition of unlimited traffic, and it is used to play users with the fuzzy definition. The second problem is China Telecom's old users It will always cost more than new users. It is unfair to clarify the difference in treatment.
The first problem with the vague definition of unlimited traffic is a trick used by telecommunications. This is mainly due to the fact that it is the biggest winner among the three major operators in the competition of unlimited traffic, and the traffic speed limit is often equal to no network. The status of the user is forced to spend money to buy traffic.
The second is to treat new and old users differently, and it appears in the three major operators. As long as it is a new user, any good package is recommended, while old users are only equipped to upgrade to higher tariff packages , The old user is like a raised dairy cow that is milked every day without grass eating.
New users are Mavericks. In the early stage, they were specially given the freshest and most juicy fodder. With the help of users not changing their mobile phone numbers easily, they did whatever they wanted. This time the industry and information department pointed out such a problem. The big operators make good changes.
China Mobile: Improve the quality of service and regularly announce the user's cost list to users
The National Ministry of Industry and Information Technology also pointed out two problems with China Mobile: poor service quality and lack of service attitude. Reporting, the second problem is to deliberately hide the user's bill, even if the user has additional consumption, he does not know it, and the behavior is similar to a thief.
The first problem of poor service quality is a recognized problem by mobile users. China Mobile’s service is the worst among the three major operators. The phone can’t get through, and the questions and answers are not what you asked. Even in offline stores, people I didn't get good treatment either, it was really chilling.
The second issue of billing has greatly solved the problem of China Mobile’s arbitrary charges.The customer service made a call, and didn't understand what it was. After a while, the mobile phone was activated. This is the case with the previous 5g package. 10086 is directly blocked.
In the details of some one or two dollars, China Mobile has not let go, so that users can't find out where the money is going. Is it the user who ate it? Regularly send phone bills to users to facilitate users to verify. I wonder if China Mobile has done it.
At the end of the article, I hope that the three major operators will not take these issues raised by the industry and information departments as deaf ears, and be a qualified businessman, earn the money they earn, and provide the services they provide.
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