Recently, many developers have encountered the Google Payment Hold On problem after checking the Brazilian market on Google Play to release the app, which led to the restricted use of Google payment for the account, or the app released for Brazil after a certain income, because There was a problem with the merchant information before, and verification was triggered when the withdrawal was made. The reason for
is that according to Brazilian law, for the transaction of selling goods to Brazilian users, the payment service agency must verify the identity of the customer and withhold their payment before the customer completes the verification process. The
solution
has been released for the Brazilian market. If you encounter this wait (hold on) status, if you receive an email from Google, there will be a verification process in the email, which can be solved by following the operation process. If
, the email has not been received.
(Related verification link: https://support.google.com/paymentscenter/contact/GPBR_SVID_COI_BO_E
You can find the right customer service entrance in the background, communicate through email or online customer service to determine the problem, and then determine the process of solving.
in this process The correct problem must be found in order to trigger the correct problem-solving process. For the specific problem above, you must find the corresponding customer service entrance. You can switch to the Chinese panel through the lower left corner of the page, which makes it easier to communicate with and understand the Chinese customer service. The problem lies.
For apps that will be released on Google Play for the Brazilian market, in order to comply with the requirements, you must complete the verification of the information. If you fail to provide the required information, your sales will be suspended.
If you are on Google The Brazilian market is ticked in Play. You must provide your address in Brazil and proof of business (company address/bank credit card in Brazil). It takes 3-5 working days for verification, or you can cancel the app from Google Play to publish in Brazil. Z2z
do not remind, if you do not regard the Brazilian market as an important target market, please do not accidentally check the Brazilian market , otherwise it will fail to pass the verification and cause the account to freeze, which will affect the collection in the App.
After all your information has been verified, you will receive a confirmation email. Please note that Google may require you to provide relevant documents to verify your business type, so please ensure that it is accurately described from a legal perspective.
