Grandma is old and knows nothing about modern smartphones, and is still at the stage of an old person’s phone. In addition, my legs and feet are not very good, so it is very difficult to go to the business hall to do business. I can't even check my phone balance. In the past, if I wanted to start a business in 10086, I had to follow the prompts step by step many times, and my grandma became confused as she pressed the buttons.
But at the beginning of the new year in 2021, the mobile hotline is equipped with full-time customer representatives for elderly users to patiently answer questions. More than 10 types of common problems such as broadband, Internet access, and basic services are covered. You can dial directly without pressing a button. The function is really powerful! When elderly phone owners over 65 years old call the Beijing Mobile customer service hotline 10086, the system will automatically identify their identities and direct them to the "elderly service desk" where professional customer representatives will guide or help the elderly complete business processing. At the same time, they will continue to track the difficulties and focus issues of elderly customers' consultations and optimize the service process. How considerate and considerate it is!
In order to provide more comprehensive and considerate convenient services to elderly users, Beijing Mobile has also set up special charity seats in all business halls and established a priority service process for the elderly. At the same time, it has set up charity seats and equipped barrier-free passages in some business halls.
At present, after the elderly enter the business hall, they will be guided by dedicated personnel and provided with "face-to-face" warm services. Through proactive service and patient communication, they can meet the business needs of elderly customers and reduce the waiting time and business processing time of elderly customers in the hall.
From now on, whether grandma handles business through the 10086 hotline or goes to an offline business hall to handle business on site, she will be able to enjoy more comprehensive, more direct, more convenient and more considerate services, which makes our family feel a lot more at ease.
heard that in addition to Beijing, China Mobile has launched elderly service special seats in Qinghai, Inner Mongolia and other places. They will cover this service across the country as soon as possible to better serve elderly users.
