On December 19, Alibaba's cloud service platform Alibaba Cloud failed on the morning of December 18, which affected many platforms using Alibaba Cloud.

2025/10/0720:59:34 technology 1511

Produced by: Bullet Caiguan

December 19th news, Alibaba , a cloud service platform under Alibaba , failed on the morning of December 18, resulting in many platforms using Alibaba Cloud also being affected.

It is reported that Alibaba Cloud issued an announcement at 10:47 am on October 18, saying that "Ali Cloud's equipment in a certain computer room in Hong Kong Availability Zone C is abnormal. The use of cloud products such as cloud server ECS, cloud database PolarDB, which affects the use of cloud products such as Hong Kong Availability Zone C, Alibaba Cloud engineers are under emergency handling..."

On December 19, Alibaba's cloud service platform Alibaba Cloud failed on the morning of December 18, which affected many platforms using Alibaba Cloud. - DayDayNews

However, according to the official account of Programmer Inn , as of 11 pm on October 18, "Ali Cloud's related services have not been restored."

Therefore, Alibaba Cloud's failure time has exceeded 12 hours.

In this Alibaba Cloud accident, many platforms using Alibaba Cloud services were affected.

On December 18, the official microsoft of the Macau Judicial Police Department released a message saying, "Due to the failure of Alibaba Cloud's Hong Kong computer room node, the websites of key infrastructure operators such as Macau Financial Administration, Macau Galaxy, Lotus TV, and Macau Cement Factory, takeaway platforms such as Aomie and MFood, as well as local media applications such as Macau Daily , have been temporarily unavailable since noon today (18th)."

In addition, at around 11 a.m. on December 18, OKX's official account also tweeted, revealing that the company's cloud suppliers had intermittent link errors. This move also caused the assets of some OKX users to be displayed as 0, which once caused concerns among users of the platform.

In addition, many individual webmasters also complained online that Alibaba Cloud's long-term failure has affected their website operations.

On December 19, Alibaba's cloud service platform Alibaba Cloud failed on the morning of December 18, which affected many platforms using Alibaba Cloud. - DayDayNews

Some netizens also said that their server had not recovered at around 2 a.m. Someone who expressed dissatisfaction shouted the slogan of "refund money".

On December 19, Alibaba's cloud service platform Alibaba Cloud failed on the morning of December 18, which affected many platforms using Alibaba Cloud. - DayDayNews

In addition, some netizens expressed their disappointment with Alibaba Cloud, saying that it was "unresponsible" because Alibaba Cloud's official microblog "does not mention a word". The netizen questioned: "Whenever a public announcement is made and a report is added afterwards, I respect him as a Chinese character. It is better to dissolve it in the same place."

Ali Cloud's official microblog has indeed not publicly reported this matter, and their official microblog has also enabled the "Blogger Selected Comments Function".

On December 19, Alibaba's cloud service platform Alibaba Cloud failed on the morning of December 18, which affected many platforms using Alibaba Cloud. - DayDayNews

Currently, Alibaba Cloud's president is Zhang Jianfeng . He was previously the CTO of Alibaba Group and began to serve as president of Alibaba Cloud Intelligent Business Group in November 2018.

Under his leadership, Alibaba Cloud is currently the number one in the domestic public cloud industry. According to the 2021 global cloud computing IaaS market share data released by research agency Gartner in April this year, Alibaba Cloud ranks third in the global market with a market share of 9.55%, and first in the Asia-Pacific market with a market share of 25.53%.

In addition, Zhang Jianfeng also led Alibaba Cloud to achieve annual profit for the first time this year. According to Alibaba's 2022 financial report released on May 26, 2022, its cloud business increased by 23% year-on-year. 's annual revenue was RMB 100.18 billion and RMB 74.568 billion, respectively, with a profit of RMB 1.146 billion.

Alibaba Cloud not only achieved annual profit for the first time after its establishment 13 years ago, but also became the first cloud computing company in China to achieve continuous profitability.

Although Alibaba Cloud has made great progress in the past few years, this failure incident of more than 12 hours is enough to make management such as Zhang Jianfeng be wary. As a cloud service platform, ensuring the safe and stable operation of the platform is one of their key tasks.

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