"Dear, do you have any questions to consult?"
"Dear, if you like it, please place an order as soon as possible~"
"Dear, remember to give five-star reviews after receiving the goods~"
"..."
mentions e-commerce, anyone who has had online shopping experience is familiar with these words. From the original Taobao to the current Douyin live streaming, one group is inseparable from e-commerce customer service.
In the environment of fierce competition in the e-commerce industry, the protagonist of this issue, Tang Bing, is the chairman of Zhongding Taimao Network Technology Co., Ltd., found a breakthrough in the role of customers and achieved overtaking in the e-commerce industry.
cannot beat it, so add
Your opponent can also be your customer
The sensitivity to the market is not only for your own customers, but also for the past competitors. Homogeneity and competition in the e-commerce industry are quite serious. The word inverted seems to be born for this industry, and people who experience it all the time are reshuffled. Startups are almost unable to survive, especially for agricultural product sales, and do not have the financial resources to build a mature operation team, nor do they have the energy to learn from themselves. Under such a situation, Tang Bing believes that instead of snatching cakes with many stores, it is better to change his mind and serve his opponents.
"I started my business since 2012, and have worked in catering, bars, and engineering machinery. I have been working in the Internet e-commerce sector by chance in 2019, and I have been working in this day." Tang Bing told reporters.
At first, Tang Bing opened his own store like thousands of e-commerce entrepreneurs, and had his own products. Although the sales volume was acceptable, he found that many of his peers did not know how to operate stores and did not have the energy to stay in front of the computer 24 hours a day to answer customer questions. So he began to transform.
The essence of business is replicable. When the team matures, operating one store and operating ten stores of the same type are just doing the same thing ten times, which consumes the same energy, but the benefits are indeed ten times. So we started the e-commerce service provider to operate .
There is a way to succeed, but the setbacks are varied
"For the trough period, I think I believe that I have experienced it for any entrepreneur." Tang Bing said.
In 2019, the team had just transformed into an online store to operate . The company's shareholders and several employees had a total of 11 people. After more than two months, it has grown to about 40 people. It was just when I rolled up my sleeves and worked hard that the company's customer acquisition resources were suddenly interrupted, talent was lost, and capital was broken. After more than a month of continuous retry, I finally survived.
was a big blow to Tang Bing in the early stage of his business. It was under such adversity that he readjusted the customer acquisition channel and achieved phased development in the following time.
"I was determined to be virtuous if I failed and looked at death as if I was ready to die. I had to make results before
would return to Hanzhong ." Tang Bing said with a little emotion. He has the determination to "I will never return until Loulan is destroyed" in the poem back then.
Now that Tang Bing takes root in Hanzhong with his team, it is probably the greatest affirmation of himself in his heart.
Return to his hometown to drive employment
Tang Bing's company, Hanzhong is only a customer service section, and the operation team is still in Xi'an and is expected to move to Hanzhong by the end of the year. "It is indeed easier to develop and recruit talents in Xi'an, but maybe it is because of the plot in my hometown. I still want to come back and also want to help young people in my hometown find employment."
As an entrepreneur who once worked outside, Tang Bing understood that most Hanzhong people who worked outside. If there are employment opportunities in my hometown, who would be willing to wander outside?
"We are constantly improving in our existing business, and at the same time we will explore more beneficial businesses, consumers, and more sectors of the company, driving more people to enter e-commerce, and creating more jobs to do our little strength to the society." Tang Bing said.
At the same time, Tang Bing also hopes that more people will go to e-commerce, work together, and talk about the agricultural products in their hometown to go global. For entrepreneurs, they must do their own areas of expertise, provide refined services, and provide long-term effects to achieve long-term development.
Reporter Wang Jian Editor Dong Huihui Yang Jiaojiao
