Ms. Xie from Fuzhou, Fujian Province found a reporter for help, saying that she spent 4,000 yuan to buy a mobile phone in a Huawei store. Afterwards, she found out that it was not Huawei, but the so-called Dingqiao TD.TechM40…
Ms. Xie felt cheated, so she found the Huawei store and asked for a refund, but was rejected by the staff of the Huawei store, on the grounds that she could not return and exchange without reason.
The buyer and seller argued over this matter, and in the end there was no result. He found the media reporter for help, hoping to protect their legitimate rights and interests through the intervention of reporters.
Ms. Xie told reporters that she went to a Huawei store to buy a mobile phone not long ago, but the clerk did not clearly tell him that it was not a Huawei phone, and the gifts given when buying a mobile phone were also Huawei accessories. After taking it home, I found that something was wrong with the phone.
Ms. Xie opened her phone and saw that it showed what Dingqiao mobile phone was. It was not a related model of Huawei phone at all. So she found the store to return the product. Who knew that the store would not allow it to return it?
Remember to come with Ms. Xie to Fuzhou Century Jinyuan Huawei authorized experience store. like the staff in the mobile phone store to learn about the specific situation. The clerk said that when buying it, he told me that it was a smartphone.
Seeing the clerk still defending him, Ms. Xie said, did you tell me that it was not Huawei? The clerk is ambiguous about this issue and said that Dingqiao mobile phone is equivalent to Huawei, and the after-sales guarantee is the same.
reporter continued to ask, did you tell the consumer when you sold your phone that the one she bought was not a Huawei phone, and the clerk was silent for a moment, and still emphasized that it was a smart phone.
reporter said that consumers have the right to know, and customers may not know that this is a smartphone, nor do they know that smartphone is not a Huawei brand. You have not fulfilled your right to know to customers.
Although everything is in front of you, Huawei experience store still refuses to refund. The staff said that she has come for the first time. We have told her that if there is a problem with the phone, you can take it for a warranty at any time, but you cannot return the product and refund it.
Seeing that the clerk was extremely uncooperating, the reporter took Ms. Xie to consult a lawyer. The lawyer said that the merchant should tell the goods truthfully for customers to choose freely, rather than letting the customers pay for the bill by fooling them! Not long after the
incident was exposed, the relevant person in charge of the store called Ms. Xie, expressing basic apology for the mobile phone issue, and agreeing to refund the full amount of 4,000 yuan Ms. Xie purchased the phone.
Importing that Ms. Xie received a refund, the reporter was also happy for her and reminded her to pay attention to her when buying a mobile phone in the future and make sure to leave after she leaves!
As Ms. Xie’s experience was exposed, some people have learned about Huawei phones and found that some Huawei stores are really selling Dingqiao phones. The answer is consistent with what the clerk said, which is Huawei Smart Selection .
In addition to Dingqiao , Huawei also has close cooperation with companies such as China Unicom. Because Huawei cannot produce 5G mobile phones, it has found some mobile phone manufacturers that are not suppressed to cooperate to further achieve the purpose of selling 5G mobile phones.
From an objective perspective, mobile phone stores are not very kind to do this. Everyone knows that there are many sales routines, but it is obviously unreasonable to deceive consumers. It is also clear that it can give customers more choices!
merchants use confusing methods to make customers pay for their unawareness. If anyone changes, they will probably lose confidence in this brand and will no longer enter the relevant mobile phone brand stores.
encounters a similar situation. If consumers encounter refunds and are rejected, they should not go to the reporter. Instead, they call the local market supervision bureau and ask Industrial and Commercial Bureau to ask them to ask them to give explanations. For such unscrupulous merchants, they should be severely punished.
