cover news reporter Fu Wenchao
At 5 o'clock this morning, I was woken up by the alarm clock. I packed up briefly and set off from the hotel. Arrive at JD Express Chengdu Damian Sales Department at 6 o'clock on time. At this time, more than a dozen brothers from the sales department have basically arrived. Waiting for the supervisor to finish the morning meeting, we will each go to the responsible community to start the day's delivery work.
I am Wang Liwen, 33 years old, from Dazhou, Sichuan, and a Jingdong express delivery boy. It has been two and a half years since I joined Jingdong Express in early 2020. It can be said that JD.com taught me what responsibility is.
About a week ago, the company arranged for our couriers to stay in a hotel near the sales department, which makes it convenient for us to deliver goods every day. Since Chengdu started to stay at home on September 1, every day has become busier. From 7 a.m. to 9 p.m., I am either delivering goods or on the way to deliver goods. Sometimes I wish I could have a clone.
"Hello, your JD Express has arrived. Which unit are you in?" I basically say this sentence more than 200 times a day these days, twice as many times as before. I used to make up to 100 calls a day. to customers.
I am responsible for delivering to the lockdown management communities such as Jinrong Jiayuan and Dongjinruiyuan in Jinjiang District. Because customers in the communities cannot go downstairs to pick up packages, so after calling them, I will check each parcel Write the customer's unit number and room number on it, and volunteers will deliver it upstairs.
At about 10:30 in the morning, after I had delivered a carful of express delivery, I quickly returned to the business department to load the goods, and then continued the delivery. I didn't dare to waste any time, because most of these goods were daily necessities such as rice, flour, and oil. I wanted to get them to them as soon as possible. I was actually more anxious than them. Many times I don't have time to eat at noon. For example, when it was almost 4 o'clock this afternoon, I was really hungry, so I ate two pieces of bread and drank some water to cushion my stomach. There are still two trucks of goods waiting for me behind, so it doesn’t matter if I’m hungry.
Although I have been very tired these two days, there is still one thing that impressed me deeply and moved me. Because I have been delivering goods to the community of Jinrong Jiayuan since I joined JD.com, I naturally became familiar with some of the customers, and we also kept WeChat messages with each other. Yesterday morning, a customer sent me a WeChat message saying that he bought antihypertensive medicine for an elderly person at home and asked me to deliver the medicine to him as soon as it arrived at the outlet. It was very urgent. I said, no problem.
I have been thinking about this all morning. When I returned to the branch to load the goods at noon, I immediately looked for his medicine. After I found it, I quickly contacted him, wrote down the building and name and gave it to the volunteers. Please They expedite shipping to customers. After the customer received it, he kept expressing his gratitude to me on WeChat, which really touched me.
Now is a special period of the epidemic. It is an important moment for us to play our role as couriers. Countless pairs of eyes are looking at us. It doesn’t matter if we are tired or hungry. The most important thing is to be able to deliver the express safely and quickly. The epidemic will eventually pass, and I believe Chengdu will still be the Chengdu full of fireworks. Chengdu, come on!
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