Recently, a Weibo blogger broke the news that WPS deletes users’ local files. After all, this is an office software with hundreds of millions of active users in China. The relevant news quickly became a hot search on Weibo, causing a large number of users to worry.
WPS officially responded, saying that deleting the user's local files is a false rumor.
Afterwards, @ Interface News found the person who uploaded the locked file online.
According to the person involved, the incident occurred in late June. His novel manuscript of more than one million words was indeed blocked by WPS and could not be opened and used. However, the local file was indeed not deleted and could be opened smoothly through other software.
In other words, the file of the author of the web article is still there, but it cannot be opened.
However, the person involved also emphasized that WPS’s reply to her was inconsistent with previous public statements.
In a public statement, WPS stated that it banned others from accessing the online document link shared by the user because it was suspected of violating the rules. However, during the communication process with WPS, the party officially admitted that there were loopholes in the detection system and promised to strengthen the loopholes. repair.
What worries netizens is that in addition to deleting local files, there is also the issue of whether WPS will peek at local files.
What should be noted here is that WPS, as a localized office tool, is not allowed to review user files without authorization. No matter whether the content of the document created by the user is illegal or not, as long as it is not disseminated and is just created and saved by oneself, it will not violate the law. question.
But if the user uses the cloud document function or wants to share documents, WPS becomes a communication tool. In this case, WPS has the right to review or block user files based on technical means such as sensitive word monitoring. This is the requirement put forward by the regulatory authorities to the platform in laws and regulations such as the " Personal Information Protection Law " and " Network Security Law ".
According to the "Personal Information Protection Act" and other relevant regulations, the platform cannot access user information without permission, and needs to protect privacy through relevant internal departments and technical measures. Access is only allowed for legitimate needs, such as public security agencies assisting in investigations.
According to the relevant provisions of the Cybersecurity Law, network operators should strengthen the management of information released by their users. If they discover information that is prohibited from being released or transmitted by laws and administrative regulations, they should immediately stop transmitting the information and take disposal measures such as elimination. Prevent the spread of information, keep relevant records, and report to relevant authorities.
Experts pointed out that in addition to performing necessary review obligations, platforms should also establish relevant relief mechanisms so that if files are accidentally blocked or deleted, they can be retrieved as soon as possible.
According to negative review reports, it was found through testing that WPS has changed the relevant mechanism and added the function of "downloading the original file to the local".
If a user opens a piece of suspected illegal content in WPS, the platform will not intervene as long as it is not shared. If the user enables sharing, only he or she can view the article, and after clicking on the sharing link, the article will be prohibited from sharing due to suspected violations. But at this time, users can still edit and download documents. At the same time, local files can also be opened normally, and cloud synchronization is also supported, but they can no longer be shared.
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The picture comes from the negative review public account
Although the official has once clarified, the WPS "file locked" incident still stirs the public's sensitivity to information leakage.
Today, WPS officials once again reiterated that they will not conduct any review, lock or delete operations on users’ local files.
officially stated in the statement that according to relevant laws and regulations, all platforms that provide network information services have the obligation to review the content disseminated through their platforms. When WPS is audited in accordance with the law, strict encryption and desensitization measures will be taken to protect the security of user information.
At the same time, WPS also provides users with customer service complaint channels and document retrieval paths.
In terms of protecting user privacy, WPS said it strictly follows the relevant provisions of the "Personal Information Protection Law" and the "Cybersecurity Law". The company not only passed the National Information Security Level 3, but also obtained ISO/IEC 27001:2013 international standard certification for information security and ISO/IEC 27701:2019 international standard certification for privacy information management system.
The information spread online about "WPS deleting users' local files" and "invading user privacy" are all false information. We will take legal measures to safeguard our legitimate rights for any loss caused to the company's goodwill.
To sum up, this statement conveys two pieces of information to the outside world:
. The official will not touch local documents, and most people who use WPS for office do not have to worry about losing files; 2. There will be no problems with normal document sharing, if In the event of an accident, the restriction can be lifted through appeal.
WPS, which is experiencing a crisis of trust, may not want to lose more users. Faced with users’ appeals to reduce advertising, it actually gave a surprising response.
As we all know, WPS Office is an office software that can compete with Microsoft Office because it is free, powerful, easy to use, small in size, and in line with the usage habits of domestic users. However, the free version occasionally pops up an advertising pop-up window, which makes the user experience poor.
It is understandable that free software makes money through advertising. After all, every software has a continuous maintenance and update cost, but if you only see profits and ignore user experience, then you are not far from losing users.
According to feedback from netizens on social platforms, WPS advertisements appear in endlessly, and closing them is very difficult:
The closing button of the advertisement is hidden; WPS advertisements are disguised as task processes and appear on the taskbar at the bottom of the computer. They are very realistic and can easily cause delays; Pop-up windows affect office work and so on.
When the user becomes unbearable and decides to uninstall WPS, the system will provide a solution to reduce and close ads. Of course, the most effective way is to purchase a membership.
It is understood that advertising revenue once accounted for nearly 50% of WPS revenue. In recent years, officials have been actively reducing the proportion of revenue occupied by advertising, all the way down to 12% last year. Although the proportion of advertisements has decreased, the frequency of users receiving advertisements has not dropped significantly.
The good news is that officials have promised to turn off ads completely.
Today, in response to the advertising problem, the WPS office assistant said: "Turn off the advertising completely before the end of next year at the latest."
WPS officials also reminded that if the advertising problem is in the personal free version, you can manually turn off the advertising in the configuration tool. Find the settings of "WPS Office", enter "Configuration Tools", switch to "Other Options", and turn off the check box of "WPS Hotspot and Advertising Push". In addition, a new interface for the PC version of WPS is also being prepared.
Will you continue to use WPS?
