With the rapid development of hospital informatization, the scale of information systems continues to expand and become more complex. More and more clinical business applications run on computers and networks. Modern hospitals are increasingly dependent on IT information systems. IT Operation and maintenance management has gradually become the key to the stable operation of the entire hospital information system. Efficient operation and maintenance management will not only enhance the overall image of the hospital, solve some loopholes in the hospital's internal management, but also greatly improve work efficiency.
The availability and stability of the hospital information system , the integrity and reliability of the data, and the security of the entire network system have become the primary issues that hospital leaders and information department heads must consider and solve. Facing the increasingly large scale of hospital IT information systems, the information department faces many problems and challenges in daily network management and operation and maintenance. In order to ensure that the hospital IT information system can operate efficiently 24/7, a unified, An efficient and intelligent hospital IT operation and maintenance management system is particularly important and urgent.
Haoyue Technology Smart Hospital Operation and Maintenance Management Platform came out in response to the situation. Through a distributed architecture, it can monitor, display, and provide early warning and warning in real time for the operating status of IT infrastructure, business systems, security, power environment and other equipment and application services in the hospital data center computer room. , helping the hospital to complete the optimization of relevant systems in an operable and low-time manner, and to efficiently troubleshoot and correct errors when problems arise in the hospital information system, ensuring the stable, safe and efficient operation of the hospital's medical services from multiple aspects.
Difficulties and challenges faced by hospital operation and maintenance management
For a long time, there have been many pain points in hospital information applications such as complex departments, multiple application scenarios, heavy terminal operation and maintenance workload, and high IT system compatibility requirements. For the stability of technical equipment, , Continuity requirements are extremely high. During the process of hospital informatization construction, IT operation and maintenance will inevitably encounter the following difficulties and challenges.
There are many types of equipment, making unified management difficult.
- Hospitals need to centralize and monitor IT infrastructure, network, security, computer room dynamic environment and other services on one platform to avoid the problems of complex management and difficulty in data sharing caused by the use of multiple distributed systems.
- IT infrastructure includes servers, storage, networks, virtualization, databases and other equipment.
- security monitoring can automatically record the status changes of monitored hosts and services, provide alarm reminders based on keywords, and facilitate viewing and statistics of system alarm history, locating system faults, etc.
- Dynamic environment monitoring includes UPS, batteries, precision air conditioners, temperature and humidity, water leakage and gas, etc.
Lack of intelligent early warning and alarm systems
- In the past, hospitals mainly relied on traditional manual inspections. When the system failed, the information center was notified and sent people to solve the problem. This kind of "fire-fighting" post-event response could not effectively guarantee business. of continuous operation.
- The hospital is in urgent need of an intelligent operation and maintenance monitoring system that can detect problems in advance and nip them in the bud; before a failure occurs, the system can send out alarm messages through voice, email, WeChat, and text messages to notify managers in a timely manner and solve problems in advance. , ensure the continuity of business systems and ensure the safety of hospital computer room equipment.
The management system is imperfect and the operation and maintenance pressure is high.
- Operation and maintenance management relies too much on manual assistance, with low efficiency and poor timeliness. There is no simple remote operation and maintenance function, which causes the operation and maintenance personnel to rush to the hospital computer room for simple operations on rest days, which puts the operation and maintenance personnel under great pressure.
- The hospital needs to introduce an intelligent operation and maintenance monitoring system that can automatically complete simple remote control operations, improve efficiency, and reduce the work pressure of operation and maintenance personnel.
Haoyue Smart Hospital Operation and Maintenance Solution
Intelligent Operation and Maintenance Monitoring
Haoyue HYDO Intelligent Operation and Maintenance Big Data Management Platform can unify and centrally display the operation status of the entire computer room IT infrastructure, software and hardware equipment, business systems and other resources. Various forms of visual functional components help operation and maintenance managers quickly grasp the operating status of the overall IT equipment and systems, and support the hospital in establishing efficient monitoring and operation management capabilities.
A wide range of computer room monitoring equipment
HYDO covers comprehensive monitoring of hospital networks, computer room dynamic environments, IT systems, IT equipment, Internet of Things equipment, etc., and can achieve precise management and visual presentation of multiple types of indicators. The
platform realizes the synchronous management and control requirements of multiple hospital districts.
HYDO supports distributed management and various deployment methods such as SAN/NAS. The system architecture is divided into four layers: data collection layer, intermediate scheduling layer, data storage layer and WEB application layer. It can not only realize the collection, monitoring and management of multi-dimensional status information, but also realize the synchronous monitoring and management of other branches.
Automatic inspection and alarm, rapid and accurate location of unexpected problems
HYDO intelligent operation and maintenance management platform adopts a flexible, clear and efficient alarm strategy. After years of application and improvement, it has a complete alarm function; supports alarm thresholds, alarm conditions, Customized settings for indicators such as alarm levels, while providing multiple alarm methods such as voice, email, WeChat, SMS, and web pages.
Visual topology map
platform implements automatic topology discovery function, supports automatic discovery of network devices and automatic construction of link relationships, automatically generates real physical topology maps without manual intervention, realizes intuitive management of hospital IT equipment, and greatly reduces the complexity of IT management. Difficulty.
fully domestically adapted
HYDO fully supports running on domestic operating systems, middleware, CPU and databases, and can fully intelligently manage and control domestic equipment, truly realizing the deep integration of complete domestic networks, equipment and software.
The unified operation and maintenance auxiliary analysis system
uses statistical analysis to understand the current status of operation and maintenance service capabilities and service quality, and can conduct trend analysis and automatically generate reports regularly and quantitatively to provide support for operation and maintenance management decisions.
HYDO intelligent operation and maintenance platform performance advantages
HYDO intelligent operation and maintenance full-stack data collection, covering all IT data, a single server processing time is less than 10 seconds, fault response is within seconds, assisted root cause analysis, and improves troubleshooting efficiency; processing 100,000 per second For each record, only one ordinary configuration server is needed, and it provides a variety of visualization applications and different visualization scenarios for different personnel. It has unattended and sensitive operation and maintenance capabilities, improves operation and maintenance efficiency, and reduces operation and maintenance labor costs.
Intelligent hospital operation and maintenance income
1Integrated intelligent operation and maintenance
HYDO intelligent operation and maintenance management system integrates all functions into one platform management, making it easy to operate and improve work efficiency. The platform has high stability, ensures the safe operation of business systems under the premise of security, and meets the hospital's IT system supervision needs. At the same time, data correlation and sharing between different systems are also realized. Managers can quickly grasp the operating status of the overall IT equipment through the large screen, making it easier for leaders to make quick decisions.
2 Problem judgment is faster
realizes 7*24 hours real-time monitoring, and can sense the health status and safety hazards of hospital IT facilities and business systems in advance. Once there is an abnormality, it can quickly locate and automatically warn, and provide diversified tools to deal with hidden dangers in a timely manner. Ensure business continuity. This prevents the hospital's business from being affected for a long time due to malfunctions.
3 Large visual screen
Unified monitoring and display of hospital data assets and operating status through the large visual screen of the system. It can conduct accurate data analysis, help operation and maintenance personnel accurately focus on faults, and allow managers to monitor the entire network and operation and maintenance status. Be manageable and controllable.
4 Automated operation and maintenance report
The current operating status and historical data of the business are displayed in visual graphics. The reports with pictures and texts, the records and statistics of operation and maintenance information can accurately reflect the operation status of the operation and maintenance work, and understand the causes of hospital faults. Information such as distribution and engineer workload provides quantitative basis for subsequent information construction, operation and maintenance, and performance evaluation, making the data center operation and maintenance work "clear at a glance" and improving efficiency.
5 Reduce operation and maintenance costs
Optimize IT resources through insight analysis of hospital information business system data, help managers identify resource usage bottlenecks to reduce over-configuration, reduce resource consumption, improve resource utilization efficiency, and effectively reduce operation and maintenance costs.
6 Big data analysis assists decision-making
Through comprehensive collection and real-time perception, it realizes the interconnection of the entire network system, presents the overall operating status of the hospital IT system in real time, provides data support for various business systems, and can effectively assist decision-making. The smart hospital operation and maintenance management solution launched by
Haoyue has been successfully used in many well-known tertiary hospitals across the country. The IT service management concept based on the unified operation and maintenance management platform integrates the operation and maintenance monitoring system, computer room dynamic environment management system, various application systems and instant messaging system embedding. By integrating all hospital IT systems, computer room dynamic environment, and medical supplies Networking and other equipment provide unified monitoring, display and fault warning, which helps the hospital solve the problem of scattered operation and maintenance and lack of effective monitoring and management in the IT management process. It reflects the overall operation status of hospital informatization from a global perspective and realizes the rapid location and root cause of faults. Diagnosis, improve hospital IT service level and work efficiency, and allow intelligent operation and maintenance to fully release the core value.
Internet of Things, The continuous development of digital technology has made the medical industry gradually move towards digitalization and intelligence. Over the years, Haoyue has been committed to helping customers in various industries transform and upgrade to digitalization. In the future, Haoyue will continue to empower hospital informatization construction with intelligent operation and maintenance, continue to output high-quality products and solutions, bring users a more flexible and simple new operation and maintenance experience, and help create a new era of smart hospitals.
