html In April, Ms. Yu bought a second-hand Huawei mobile phone online. She said that the phone broke down not long after using it. After repairing it, she sent it back and it broke again after a week of use.
Ms. Yu : "When I was using it, the screen suddenly went black. The screen kept flickering but the light did not light up. I was outside at the time and this problem occurred when I was processing files. It was really troublesome. I contacted their customer service, and they told me to send it back. "
Ms. Yu took a video at that time, and it was hard to see that the screen on the phone was flickering. She said that all the buttons on the phone were malfunctioning at that time. I went to the merchant for repairs, and they said it would be fine if I restarted it. They sent it back to her, but it didn't take long for the problem to occur again.
Ms. Yu : "It took just one week to unlock the phone with the fingerprint, and after two days the battery started to be unable to charge. I was so confused ."
Now, this Huawei phone automatically shuts down due to exhaustion of battery. The product title on the shopping page reads "99 new" . There is a mobile phone test report on the details page. The result is "slight traces of use, normal power consumption, all functions are normal ", and the overall evaluation of the machine is "quality 95 new". The customer service of
online store replied that the condition refers to the standard of new and old scratches on the appearance of the mobile phone body, and has nothing to do with the battery, usage time and activation time. It also said that the mobile phone is the original .
Ms. Yu said that she has no strict requirements on the quality and whether it has been repaired. She just hopes that the mobile phone can be used normally after buying it and will not affect her work.
Ms. Yu : "I won't go too far, let's just say that I didn't bid for last week's bid because my phone crashed the day before the bid. When it crashed, there was nothing. , so I submitted my bid. If I don't go out now, you can either give me a normal . "
This store is a third-party store of JD.com's second-hand trading platform " pat". The mobile phone warranty is 80 days. Ms. Yu said that now the merchant still wants her to send it back for repair, but she has doubts about the quality of the mobile phone and doesn't want to bother anymore. The online store did not leave a contact number. The reporter left a message through Ms. Yu’s account, and the customer service responded with a question mark expression.
Jingdong Mall hotline customer service : "The customer's order product is shipped by the seller himself. However, when the seller cooperates with us, we must have corresponding random inspections and some conditions for the products."
Ms. Yu said that she hoped that the platform would intervene and help negotiate a refund, but there had been no results before.
Jingdong Mall hotline customer service : "The customer contacted us to report such a thing, so we went to have another communication with the merchant, but the merchant has not yet given a reply, so we have not yet received a reply. There is no way to give an exact result , so we will rush to deal with this matter. "
customer service said that they will give Ms. Yu a reply as soon as possible. Later, Ms. Yu reported that the merchant later agreed to return and refund and raised the depreciation loss, and the JD platform agreed to bear this part of the cost.
