On the afternoon of June 29,
The Provincial Department of Housing and Urban-Rural Development and the Municipal Urban Construction Bureau jointly
Hefei Gas Group and Hefei Water Supply Group held a
"Hefei City Optimizing Water and Gas Business Environment White Paper"
press conference,
announced Hefei to the public The city's reform measures and results in 2022 to optimize the water and gas business environment will further improve the service quality and efficiency of water and gas utilities.
"Zero information, zero door-to-door visits"
Promote data sharing without intrusive reporting, allowing data to run more errands and users to worry less
The "White Paper" proposes that our city vigorously promotes the application of electronic business licenses, , and the sharing of basic data such as enterprise registration information. Mechanism, through the data docking of the water supply and gas supply reporting system with the engineering construction approval platform and the enterprise start-up platform, the processing information of the engineering construction approval platform can be shared with water supply and gas supply enterprises in real time. Users only need to provide the enterprise when applying for gas and water use. Basic information, truly realizing “zero information, zero filling in”.
In addition, water supply and gas supply companies can intervene in advance based on the information obtained, proactively contact customers, take the initiative to conduct door-to-door inspections, and do overall coordination work in advance. The business handling model changes from "waiting for you to come" to "I come to your door."
"Zero approval, zero investment"
Water and gas projects are speeded up and fees reduced, allowing users to experience the speed and temperature of Hefei
According to the "White Paper", our city further optimizes the existing work process, reduces links and time, and proactively provides The user agent helps handle the municipal road breaking, green breaking filing or approval procedures involved in the gas water supply external line access project, realizing "zero running, zero approval, and zero fee" for the external line project, and giving users the "gas/water connection upon application" The service experience is completed in 3 days, allowing users to feel the "Hefei speed".
At the same time, we will further reduce the application costs and application thresholds for small and micro enterprises, and formulate a number of preferential measures for small industrial and commercial projects, large industrial customers or key provincial and municipal investment projects, and reduce project construction costs on the basis of further optimizing the application process. , effectively alleviate the burden on enterprises and let users feel the "Hefei temperature".
"Extended services, value-added services"
The service connotation has been fully extended and upgraded, making the service more considerate and heart-warming
In terms of extended services, the "White Paper" proposed that our city will continue to extend the service radius and realize the entry of water and gas businesses at all levels Government service center and "one declaration, city-wide processing". Extend service hours, and realize business processing 24/7 through the gradual application of electronic signatures (names) and electronic contracts. Extend the service content, continue to expand the service content, and create multiple value-added services such as free security inspection, design consultation, technical guidance, energy and water consumption analysis, and intelligent push. Extend the service dimension and implement the " project manager responsibility system " to provide users with full-process and convenient services and create a closed-loop service.
"Data empowerment, continuous improvement"
Introducing " Internet + " and "cloud" technologies to create smart gas and smart water services
Our city actively introduces "Internet +" and "cloud" technologies to create cloud customer service for water and gas The platform has launched an online "good and bad review" system to achieve 100% full coverage of online business processing. You can complete business processing, service evaluation, complaints and suggestions, etc. with just a few clicks on your mobile phone and the mouse, truly becoming a smart housekeeper for users.
uses new generation information technologies such as online monitoring, automatic control, Internet of Things, and big data analysis to vigorously promote the construction of the "urban lifeline" project, continue to improve the internal management level of the enterprise, further consolidate the foundation of the business environment, and make dispatching and supply more accurate and urban Management is smarter and users feel more at ease.
