Hubei Telecom released six new service initiatives "Good services are more convenient"
On June 28, Hubei Telecom released six new service initiatives "Good services are more convenient". On the same day, the exclusive service hotline 10009 for government and enterprise customers was launched to deliver China Telecom relief actions to small and medium-sized merchants in a timely manner, providing comprehensive information solutions for store opening, opening, and construction.
The six service measures of "Good Service More Confidential" released this time are China Telecom's collection of more than 2.6 million user feedback and the opinions of more than 6,000 users of different ages, focusing on strengthening understanding of consumption, shortening the digital divide of the elderly , and solving For prominent problems reported by customers such as poor informatization life, targeted solutions were formulated and finally condensed into six service measures. The six service initiatives of
include: "digital intelligence follows your heart". When users dial 10000 and 10009, the call content can be translated in a timely manner and the user's call intention can be intelligently identified, ensuring that human agents can quickly, conveniently and accurately resolve customer needs. The exclusive service hotline 10009 for government and enterprise customers was officially launched on June 28 to provide small and medium-sized merchants with comprehensive information solutions for store opening, opening, and construction.
"Network as you please". For user network faults, independent troubleshooting tools and videos will be provided. Telecom experts will be online at any time to assist users in locating and troubleshooting network faults at home through online videos, greatly improving network troubleshooting efficiency; through big data analysis, early warning of network perception and fluctuations will be provided , realize the goal of handling cases before filing a lawsuit and eliminating problems before they occur.
"Care as you please". More than 400 care wing stations have been established across the province, creating "smart stations" for the elderly, "supply stations" for outdoor workers, "public welfare stations" for the disabled, and "convenience stations" for passers-by.
"Convenient and easy to use". Promising "7*24" full-time service, we provide one-point comprehensive inspection for users' installation and maintenance, complaint handling, business orders, etc., so that users can control the progress at any time and feel at ease throughout the process; remote video customer service allows users to stay at home with one screen speed manage.
"Consumption as you wish". No. 10000 has launched a "transparent consumption special seat" to provide clear and immediate answers to consumer questions; one-stop convenient business processing services to meet users' consumption needs in various online and offline scenarios, and a transparent consumption special seat to provide clear and clear answers to user consumption questions at any time.
"Safety with confidence". Provides " Tianyi anti-harassment" intelligent protection, using a new generation of cloud interception and protection technology to automatically intercept high-frequency calls and fraudulent calls and other suspected harassment calls for users, and provides quick overseas harassment shielding services to protect users from interruption and build security communication service environment.
The service initiative of "Good service comes with more convenience" is Hubei Telecom's efforts to do practical things related to people's livelihood around the needs and urgency of people's livelihood. (Xu Guosheng, Zou Qi)
(Editors in charge: Guo Tingting, Guan Xiyan)
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