Under the user’s traditional consciousness, express delivery is composed of two key processes: "send" and "receive". As long as the user pays a sufficient amount of express delivery fees, the express company must ensure the smooth "send out" and "receive" processes. Confirmation of receipt". However, today's express delivery industry has long since become a mess. Not only is it difficult to guarantee home delivery, but even the "signature confirmation fee" has appeared.
What is "receipt confirmation fee"? This starts with the current domestic express giant SF Express. When the user uses the "SF Express+" WeChat official account to send express delivery, they will find that there is an additional fee-added service called "signature confirmation" in the order service at a cost of 1 yuan. Once the user purchases the service, the "signing party" must present the receipt code or the last 6 digits of the ID card to sign for the courier.
seems to be no problem at first glance, on the contrary, it also strengthens the safety of express items. But is it true? As early as 2018, the domestic " express interim regulations " stipulated that companies operating express delivery services should deliver express mail to the agreed receiving address, the recipient or the recipient designated by the recipient, And inform the recipient or the consignee for face-to-face acceptance. The recipient or the consignee has the right to check and accept in person.
The "face-to-face acceptance" here includes the "receipt confirmation". In other words, this "receipt confirmation" service, which was originally included in the courier fee, is now privately picked up by SF Express and imposed on consumers as a "charged value-added service", which obviously violates consumer rights.
Faced with strong dissatisfaction raised by users, SF Express finally responded. They said: "This value-added service is a common practice in the express delivery industry. Whether users choose this service has no effect on the normal delivery of express mail." Unexpectedly, SF Express intends to prevaricate users' dissatisfaction with a light-hearted phrase "industry common practice". .
In the face of SF Express’s tough attitude, the Zhejiang Consumer Protection Commission stated that the value-added service of “signature confirmation” launched by SF Express is actually a legal obligation of the express delivery company. This is what SF Express has done. It is suspected that the name is charged in a clever way, and it is easy for consumers to misunderstand that if this service item is not checked, SF Express does not provide the "sign-for confirmation" service, which may be misleading consumers.
For example, if you go to a restaurant to eat, and the menu says: "Add one more yuan to enjoy fresh vegetable ingredients", then if you are unwilling to pay the extra yuan, you will think that the next meal you order is Is it fresh or not? If the store offers stale vegetables, it can later use "you did not add money" as an excuse.
Therefore, netizens have expressed dissatisfaction with SF Express's new value service and praised it as "making money by changing the law." But at the same time, SF Express believes that this service originated from the special needs of jewellery, 3C electronics and luxury customers. It is to meet the special needs of a small number of customers for the delivery of valuables, not arbitrary charges.
So, do you support or oppose SF Express?
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