According to Huangpu Customs September 6 news, before that, cross-border e-commerce returns were once an old and difficult problem faced by enterprises. Now this problem has been solved. It is understood that in order to help cross-border e-commerce companies solve the problem of return and reduce operating costs, the General Administration of Customs has successively issued relevant announcements to support cross-border e-commerce companies to carry out return business. Now consumers can enjoy "buy with confidence and withdraw at will."
Customs officers of Suidong Customs inspect the returned goods of cross-border e-commerce
On August 31, the customer service record of JD.com showed that a consumer bought two bottles of eye cream on JD.com and successfully bought one of them The product of the wrong model was applied for a separate return, and the personal cross-border product quota was restored in a timely manner, realizing "buy with confidence and return at will."
In the JD South China cross-border e-commerce bonded warehouse, cross-border e-commerce packages that consumers need to return are placed in the return area in an orderly manner. According to Chen Hongqing, the person in charge of the warehouse, these parcels are returned by domestic consumers with the "7 days no reason to return". Goods that meet the sales conditions will be re-sold for sale.
Previously, cross-border e-commerce products returned by consumers could not be re-entered for sale in the zone, which greatly increased the operating costs of enterprises. Li Dagang, Deputy Commissioner of Suidong Customs, affiliated with Huangpu Customs, said: “The Customs supports cross-border e-commerce companies to carry out return operations, actively promotes cross-border e-commerce return policies to enterprises in the jurisdiction, and follows up and understands the difficulties encountered by companies in the process of returning goods. Coordinate and resolve system docking issues.” It is reported that customs clearance can be completed on the same day after the returned goods are shipped back to the original special supervision zone. At the same time, the customs does not levy taxes on returned goods, and simultaneously restores the enterprise account book limit.
The cross-border e-commerce return policy has effectively reduced the pressure on cross-border e-commerce after-sales service, formed a benign closed loop of sales and returns, reduced business operating costs, and improved corporate market competitiveness. Huang Kun, head of cross-border e-commerce import business in JD South China, said: "We have about 2,000 cross-border return packages each month. Since the customs has a return policy, we have saved nearly one million yuan in cost each month. The policy dividend of real money."
"We have also introduced measures such as electronic vehicle entry and system verification, established a document review department and on-site supervision department contact and cooperation system, and optimized the return supervision process.Improve the efficiency of returning goods into the zone. If there is no abnormality in the documents, the return-related procedures can be completed on the same day. Next, we will continue to optimize the return service, actively promote the implementation of the ‘cross-border e-commerce online shopping bonded return center warehouse’ business, and promote the healthy and rapid development of cross-border e-commerce. "Li Dagang said.
Text/Guangzhou Daily·New Flower City reporter Lin Lin Correspondent Pu Xuan
Picture/Guangzhou Daily·New Flower City reporter Liao Xueming Correspondent Chen Ze
Guangzhou Daily·New Flower City editor: Zhang Yu
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