Under the normalized epidemic prevention and control situation, in order to reduce the number of times patients travel to and from various clinics, guide patients to reasonably arrange medical treatment time and smooth the medical treatment process, Shanxi Medical University First Hospital innovative measures, using information technology to open a push service for inpatient diagnosis and treatment messages, so that patients can receive guidance information such as admission, discharge, department education, examination appointments, etc. in real time, and provide hospitalized patients with full-process information reminder services.
Inpatients at the First Hospital of Shanxi Medical University can receive real-time push medical messages through the WeChat official account. Patients can be admitted to the hospital in an orderly manner according to the message reminder content at each stage. Before the patient is admitted to the hospital, he can check the process reminders and precautions for handling bed procedures, admission procedures, and admission procedures on his mobile phone.
When the patient is in the hospital, he will push the education content and the guidance form for each examination to guide the patient to understand the hospitalization management requirements and arrange the medical treatment time reasonably.
When a patient is discharged from the hospital, he will push a message reminder for the discharge procedures to the patient, informing the patient of the place of handling, the materials to be brought and other precautions.
In addition, Shanxi Medical University First Hospital also customizes differentiated message push content based on the characteristics of different clinical departments and different medical insurance categories of patients, etc., and provides personalized message push services for patients with different attributes in terms of education content, nearest routes and windows for handling procedures.
's patient-oriented medical message push service has formed an integrated service process connecting the hospital and outside the hospital, online and offline, providing patients with real-time and clear medical guidance. After the launch of this service, it effectively reduces the number of round trips for patients when seeking medical treatment, making the patient's medical treatment convenient and efficient. At the same time, it reduces the obstacles to communication between doctors and patients, smooths the connection between various nodes of medical services, and improves the work efficiency of medical staff.
In the future, the diagnostic and treatment message push service will also focus on improving the "bottleneck" of patients' medical treatment, optimize with the goal of improving the quality of medical services, gradually extend the scope of message push, innovate service models, and improve patients' medical experience.
Shanxi Medical University First Hospital
