Key Conversations: How to Communicate Efficiently (Original Book 3rd Edition)
Publisher: Machinery Industry Press Year of publication: 2022-12 Binding: Paperback ISBN: 9787111714385
Content introduction
The best way to communicate at the most critical time
You must I have encountered the following situations:
·Proposed a well-designed plan to the boss, but was poured cold water on it
·Required subordinates to work overtime, and the subordinates responded with silence
· Discussing the issue of "increasing revenue and reducing expenditure" with family members, but he just ignores it
· Asking neighbors to abide by public ethics, but they still go their own way
· Want you The other half is more romantic, but the other half is still like a piece of wood.
· Asking friends to pay back the money, but friends always find various excuses to evade it.
When you encounter these situations, do you respond silently, criticize harshly, or get angry? Don't feel discouraged, because most people are like you. When faced with a "critical moment" that is difficult to solve but will have a significant impact on life, they are either speechless and don't know how to deal with it, or they solve it with tough methods, but leave an unpleasant shadow in the other person's heart.
Now you don’t have to worry. "Crucial Conversations" will help you use various communication skills to solve various problems that are difficult to deal with in life, achieve a successful career and have a happier life.
This book provides a detailed analysis of people's common blind spots in communication, and provides many immediate talking, listening, and action skills, supplemented by rich dialogue situations and interesting and humorous stories, to help readers master these skills in the fastest way.
What you say is to the point and let the other party know your opinion clearly. It is a kind of ability. What you say is perfect and appropriate, so that the other party can automatically reflect on it. It is a kind of wisdom. By using the techniques provided in this book, no matter how difficult the situation is, you can easily face it with half the effort.
Author introduction
Kerry Patterson is the author of multiple award-winning training works and has been responsible for multiple long-term behavioral change research projects. In 2004, Carey received the Dill Award from Brigham Young University's Marriott School of Management in recognition of his outstanding contributions to the field of organizational behavior. Kerry is engaged in doctoral research in organizational behavior at Stanford University.
Joseph Grenny is a well-known keynote speaker and a senior consultant who has been working in the field of enterprise transformation and research for more than 20 years. In addition, he is the co-founder of Unitus, a non-profit organization dedicated to helping the world's poor achieve economic independence.
Ron McMillan is a critically acclaimed speaker and business consultant. He is a co-founder of the Covey Center for Leadership Studies and served as the center's vice president of research and development. Ron has worked with a wide range of business leaders, ranging from front-line managers to senior CEOs of Fortune 500 companies.
Al Switzler is a well-known consultant and speaker who has provided services to dozens of Fortune 500 companies and is mainly engaged in training and management guidance. Al is a lecturer at the University of Michigan's Center for Executive Development.
