Patients in Daxing feel the first
The hospital follow-up has been fully upgraded
My name is Sha Yinjuan and I am a general nurse in Xi'an Daxing Hospital. Starting from March 17th, I was given a new role - undertaking the second-level follow-up in the hospital Task.
The "official" definition of secondary follow-up
The hospital regularly or irregularly understands the changes in patients' conditions through communications or home visits and other means, provides rehabilitation guidance, and monitors the completion rate of primary follow-up work in the department.
Solicit patients' opinions and suggestions on medical services, diagnosis and treatment effects, catering guarantees, hospitalization procedures, etc., and deal with feedback in a timely manner. help patients solve problems and improve their medical experience. Collect patients' real feelings as a basis for improving hospital work.
My definition
Is the hospital satisfied? If you are not satisfied, we are reasonably required to change it. If you are not satisfied, we will deal with it if it is really wrong.
Hospital follow-up
1NEWS
My follow-up record
In the past month, I counted 844 discharged patients from various departments.
Among them, 684 calls were made, 28 empty numbers, 21 shutdowns, 9 voicemail transfers, was directly hung up 16 times, and 14 times was directly hung up by the second time, thinking I was a liar 34 times, thinking that I was pitching 45 times.
I heard praise for the department 17 times, praise for the hospital 21 times, and received feedback and dealt with it 19 times.Among them, chatted with others 21 times, was scolded 3 times, and listened to complaints 6 times.
answered their concerns 47 times, giving 52 examples. helped 39 patients gain confidence in overcoming the disease, 31 of which were provided by colleagues.
Introduced relevant experts and professors to 122 patients, introduced relevant departments to 74 patients, and helped me or my relatives understand the direction of seeking medical treatment.
The first-level follow-up rate of the department is 100%, and the overall patient satisfaction rate is 97%.
Hospital follow-up
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Things around me
htmlOn March 19, after the patient Aunt Chen was discharged from the hospital, she sent a thank you letter to all the medical staff in the gastroenterology department. Auntie Chen said, "The doctors and nurses in the gastroenterology department are as enthusiastic and patient as family members. In addition to seeing a doctor, they are also very concerned about me. I am very moved." team.
htmlOn March 20, Ms. Gao, a 1-bed patient in the Department of Gastroenterology, sent a message to express her gratitude.
Hospital Follow-up
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My Persistence
The follow-up center has been online for a month, and we will continue to follow up irregularly.
Welcome to the official account of "Daxing Hospital Follow-up Center". If you have any comments, suggestions, or praise, you can communicate with me privately. We will also push some videos about disease prevention and knowledge of various common diseases from time to time. You can scan the QR code below to follow.
Source: Xi'an Daxing Hospital
