[Source: Xixiu District People's Government_Department News]
In the "Legal Person Area" on the 2nd floor of the Xixiu District Government Service Center, while the people who came to do business were queuing up in a orderly manner to handle the business, two people with blind guide sticks and sunglasses were slowly walking into the hall from the entrance. Tax worker Zhou Longyu immediately realized that the two people might be blind, so he immediately stepped forward and guided him to the waiting area to sit down, and asked him what business he needed to handle.
It is understood that these two people need to go to the real estate window to apply for a certificate of no room, not to handle tax-related business. Zhou Longyu did not let the public go without regard for the right and non-tax business handled by the public. She immediately went to the real estate window to consult on their business, communicated with the real estate window, and jointly opened a green service channel for the two public, and successfully issued a certificate of no-house.
When Zhou Longyu handed the certificate to the masses, the two masses thanked Zhou Longyu: "Thank you, comrade. When we first came, we were very nervous. We couldn't see and were inconvenient to move. And as soon as we entered the hall, we heard a loud voice. We felt that there were many people in our service and didn't know what to do. Thank you very much."
"It is our responsibility to serve everyone well. Every staff member in the hall will help everyone solve the problem." Zhou Longyu said when he smiled and delivered the two people to the door.
Under the background of the reform of the "one-stop '2+2' model" government service, Xixiu District Government Affairs Center optimized and adjusted the layout, window settings, service processes, etc. in the hall according to the "natural person + legal person, consultation + complaint" model. After the multi-department integration work, the people who come to do business are more diversified, and the service targets faced by the tax window have also expanded from taxpayers to all the people who serve. The Xixiu District Taxation Bureau is also constantly promoting the standardization, standardization and convenience of government affairs, and actively implementing the "going into one door, taking one number, going to one window, and doing everything." What changes are the service objects, and what remains unchanged is that taxpayers continue to provide better and more convenient services to the people.
In order to better implement the "2+2" reform of government services, the Xixiu District Taxation Bureau will continue to combine the "I do practical things for taxpayers and payers and the Spring Breeze Action for Convenient Tax Payers" to actively carry out volunteer services, and arrange mobile guide service volunteers to provide volunteer counseling in the "legal person area" and "natural person area" zones every day. While tutoring tax-related matters, it also answers questions and answers to the people who come to handle other matters, and provides "guidance + assistance + agency" services to help the people who handle related businesses more accurately, conveniently and quickly, further shortens the service time limit and continuously improves service convenience.
(Text: Liu Ya/Photo: Dong Wenting/Tax Bureau of Xixiu District, Anshun City)
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