Citizens send banners.
Red Net Time Hengyang October 31 (Correspondent Liu Xianjun Reporter Shi Shan) Recently, the reporter learned from the Hengyang Municipal Transportation Bureau that since this year, the Government Affairs Center Municipal Transportation Bureau window has handled 7,266 batches of administrative approval documents, with an immediate completion rate of 100% and a public satisfaction rate of 100%, achieving zero errors and zero complaints. This is the new atmosphere brought by the bureau taking a combination of measures to continuously optimize the work style of cadres.
In order to further optimize and simplify service procedures, improve service efficiency, standardize transportation government service behavior, and combine the ongoing activities to optimize the work style of cadres, the bureau has studied and issued the "Implementation Plan for the Reform of Administrative Approval System", "Work Plan for Further Optimizing Administrative Approval Services to Strengthen Discipline and Style Construction" and "Window Personnel Management Regulations" involving 98 major projects. The Party Group of the Bureau, together with the Discipline Inspection Group stationed in the Bureau, strengthened regular education inspections and inspections, and effectively supervised and guided all responsible management units and window personnel to change their work style, strengthen quality, provide excellent services, and make up for shortcomings; vigorously selected the best and enriched the window staff, and transferred 3 people with poor work style and discipline, and conducted pre-job conversations for all on-the-job personnel, reminding and criticizing and educating 5 people, ensuring the purity of the team.
At the level of convenience services, Hengyang Municipal Transportation Bureau has formulated an accurate "Service Guide" for each specific service matter, providing clear and detailed guidance for the masses to do business; focusing on high-frequency service matters closely related to the people's vital interests, and further increasing the proportion of immediate service matters in accordance with the " Deregulation, Decontrol and Service " reform requirements, comprehensively promoting "cross-provincial handling" and non-face-to-face approval, and fully promoting electronic certificate . Based on the service window for the people, we continue to optimize the business environment, vigorously promote "personalized" services, and closely focus on the actual needs of the people and enterprises, we have launched convenience measures such as delayed services and appointment services to effectively solve the "diversified" service needs of the people in the business.
The efficient and standardized service of the bureau’s window has won praise and praise from the majority of enterprises and operators. China Uranium Industry Co., Ltd. specially wrote a letter to the Municipal Party Committee and Municipal Government to express its gratitude. Hengyang Zhuhui Youhao Tourism Passenger Transport Company has presented a banner of "Helpful and caring for enterprises, efficient and standardized for doing practical things" to the window staff. Since the beginning of this year, we have received 5 banners (thank you letters) (blocks).
