Reporter Zhao Bo Correspondent Wang Haojun The airport is the city’s opening-up portal, civilized image window, and comprehensive service platform.

Reporter Zhao Bo Correspondent Wang Haojun

Airport is the city’s open portal, civilized image window, and comprehensive service platform. Since the beginning of this year, the Party Committee of Qingdao Airport Group has thoroughly implemented the requirements of the "Year of Improvement of Work Style and Capacity" activity of Qingdao Municipal Party Committee, actively explored the deep integration of party building and business work, and used the " front-line work method " and "typical guide method". The Party branches of the Airport Group have explored their own actual innovations and strived to create a "new model" for party building to lead business development, providing strong support and guarantee for Qingdao to accelerate the construction of an international comprehensive transportation hub city and an international gateway hub city.

Build the "Red Command Lighthouse" of Qingdao Airport

Airport Operation Command Center is the center of the airport. The Party branch of the Operation Command Center fully plays the role of the Party branch as a "political and high-strength" combat fortress in key tasks such as improving operational quality, apron security management, epidemic prevention and control, and guaranteeing major activities, and strives to build the "Red Command Lighthouse" of Qingdao Airport. "In 2021, the weighted normal rate of Qingdao Airport reached 89.38%, ranking 11th in the country's airports with 20 million or above, and the second in the East China Times coordinated airport. In the first half of 2022, the normal rate of flights was 97.4%, ranking 7th in the country's airports with 20 million or above, and the second in the East China Times coordinated airports with 20 million or above." Pan Chao, deputy general manager of Qingdao Airport Group Operation Command Center, said.

In 2020, after the outbreak of the new crown epidemic, the Party branch organized the "Party Member Request for Fight" activity, quickly established a party member commando, established an epidemic information collection seat, and was specifically responsible for the collection of information of travelers returning to Qinghai after the quarantine period in other places. Since its establishment, 29,000 international inbound flights have been guaranteed without errors and zero mistakes. In the support of major activities, the Party members and cadres of the Operation Command Center have taken the lead, actively planned, and studied and formulated a meticulous guarantee plan. They were awarded the Advanced Group for Air Transport Guarantee of the Civil Aviation Administration of Beijing 2022 Winter Olympics and Paralympics. Fully demonstrate the style and ability of the Party branch to dare to fight tough battles and be able to win battles.

If the party building work is solid, it is productivity, it is competitiveness, and if it is detailed, it is cohesion. Pan Chao said that in the next step, the Party branch of Qingdao Airport Operation Command Center will deepen the "party building + business" development model, give full play to the role of the party organization as a fighting fortress in tasks such as improving the quality of airport operation, epidemic prevention and control, and guaranteeing major activities, so that the party flag can fly high on the front line of Qingdao Airport's support.

Jiaodong International Airport Terminal.

Party building adds vitality and zero distance to service. The Commercial Party and Mass Service Center helps to create a win-win commercial service pattern.

Airport Commercial Party and Mass Service Center covers an area of ​​about 203 square meters. It is divided into party members’ lecture hall, integrity education position, business culture wall, event notes, reading corner, honor wall, style wall, learning garden, water bar and other functional areas. It is equipped with sofas, tables and chairs, water dispensers, projectors, TVs and other facilities, and is open to group employees, merchants and visiting units. Since its inception, this place has become a "red home" shared by merchants in the terminal area and nearly a thousand party members and the masses.

Qingdao Airport Trading Management Company is mainly responsible for the daily operation and management of airport commercial, advertising resource planning, investment promotion, terminal commercial and advertising business. In recent years, Commercial Management company has continued to improve service measures, studied and implemented a service door-to-door service mechanism, and carried out solicitation of opinions and suggestions for merchants; combined with the actual situation of commercial operations, it has "actively come to the door" to handle business for merchants, so that merchant employees can "do not go out and run less errands" when doing business, fully serve as a "bridge of connections", be a good "server" in business management, and enhance merchants' sense of belonging and happiness.

creates new highlights for Qingdao's urban brand display, providing high-quality areas for Qingdao's well-known brands such as Haier , Hisense , Qingdao Beer, Goer , Laoshan Tourism, etc., and jointly creates a city brand experience hall to concentrate on displaying the city's image. The Party Branch of the Trade Management Company will work with merchants to build an airport commercial party and mass service center to create an integrated platform for party building development for organizational co-construction, resource sharing, and development consultation, so that the joint construction of party building is drawn together to form a new pattern of modern airport governance.Build a comprehensive management system of commercial "same quality and same price" , including unified cashiers and star ratings, to let passengers understand shopping and consume with confidence.

Next step, the commercial management company will adhere to the implementation of business work led by party building, continue to uphold the concept of "cooperation, service, and win-win", continuously deepen the construction of commercial party and mass service centers, continue to explore new paths and methods of party building work, promote the "innovation road, bravely climb, take the lead, and open up a new situation" of Qingdao Airport's business environment, and gradually build it into an Internet celebrity landmark that demonstrates the vitality of Qingdao's urban development and the leading level of party building, and fully integrate into the overall situation of the integrated development of the Jiaodong Economic Circle "14th Five-Year Plan", and help Qingdao accelerate the construction of a socialist modern international metropolis in the new era.

launched the "Five Hearts" service, which has ensured more than 100,000 convenient transit passengers, and has ensured more than 100,000 passengers,

0 Ground Services Department Party Branch, based on Wang Yuqian's model worker innovation studio, has thoroughly implemented the purpose of "People's Aviation for the People", launched the "Five Hearts" services that are sincere, meticulous, caring, patient and safe, and has created a series of innovative and representative "service product databases" in the civil aviation industry, including the "Qingqing Fei" transit product, the " air-rail intermodal transport zero transfer service product, the "paperless travel" smart product, the "special passenger" humanistic service product, and the "silent passenger" luggage service product, forming a benchmark service template, and has successively won the honors of " Qingdao Respect for the Elderly Civilization Number, the top ten civil aviation civilized service windows in the province's transportation system. In 2022, the branch launched the "Binbin Youli" service brand was rated as "Typical Cases of Brand Building of State-owned Enterprises" by the State-owned Assets Supervision and Administration Commission of the State Council.

The flagship maternal and child room of Qingdao Airport covers an area of ​​about 94 square meters and is a maternal and child lounge area with complete service facilities. In terms of functional design, considering the diverse needs of maternal and infant passengers, it has many functional partitions such as washing area, breastfeeding area, rest area, entertainment area, nursing area, reading area and public rest area of ​​accompanying family members. It is equipped with baby diapers, wet tissues, cotton towels and supplies, which are convenient for maternal and infant passengers to pick up and use. In addition, the maternal and child room is equipped with a variety of intelligent facilities such as remote intelligent call bells, selling smart cabinets, electric smart breast pumps, etc., further improving the intelligence level of maternal and child services. Since March this year, it has served nearly 600 groups of maternal and infant families.

focuses on "small incision" to serve the people's livelihood, with the goal of "leading the development of the industry and achieving first-class brands", Qingdao International Airport's inquiry service ambassador is mainly responsible for passenger inquiry business, special situation plan guarantee services and volunteer management in the terminal building, and undertakes the "door-to-door" service for the love of special passengers. We are committed to serving travelers with communication spirit of "helping others and serving happiness". "We continue to innovate the working mechanism and methods of party building, use 'brand' management to promote the integrated development of party building business, let the branch be pioneered in the 'brand', let the party members strive for excellence in their positions, and let the effectiveness of party building be reflected in the improvement of services. We have greatly improved the inquiry services and maternal and child services, and promote the construction of a humanistic airport, and contribute to Qingdao's construction of a happy city that is livable, business-friendly and travel-friendly."

"Since the transition, we have guaranteed more than 100,000 convenient transit passengers, achieving a zero breakthrough in Qingdao's airport transit service. We have launched a 'zero distance' transfer check-in service for passengers connecting high-subway aircraft. We have made great efforts to promote smart service products such as self-service travel and 'silent passenger' luggage service, and help the construction of 'smart airport' continue to go deeper and more practical." Jiang Wen, deputy director of the Ground Service Department of Qingdao Airport Group, said.

In addition, in terms of humanistic construction, Qingdao Airport has done practical things to the hearts of the people. "We spent 24 days to complete the inquiry business tasks, provide love 'door-to-door' services for special passengers, and set up a flagship maternal and child room with warmth... Use 'small incision' to serve the people's livelihood, do practical things to the hearts of the people, and use sincerity, meticulousness and responsibility to protect the smooth travel of passengers." Xing Wen, deputy manager of the Passenger Service Department of Qingdao International Airport Airport Business Development Co., Ltd., said.

adheres to the "red pilot" and helps build an international comprehensive transportation hub city

In order to further improve the creation of a national model city of civilization, give full play to the role of fighting fortresses and pioneers and models of party members, and carry forward the volunteer spirit of "dedication, friendship, mutual assistance, and progress", Qingdao Airport Group responded to the call and acted quickly, insisted on taking the grid as the base, strengthened party building to lead the overall situation, and focused on using the "grid + volunteer service" model to radiate and drive the comprehensive promotion of the creation of a model city of civilization in the airport, improve quality and efficiency, and fully demonstrate the image of the airport civilization window. Party building leads the collective force, Qingdao Airport Group combines the theme party day, based on grid division, gives full play to the role of party members’ vanguards, commandos, and demonstration posts, and carries out civilized and standardized volunteer services, so that the party flag can fly in grid volunteers. Qingdao Airport is not only a "window" to showcase Qingdao's image, but also a frontier of transportation in civilized city . In the next work, Qingdao Airport Group will continue to promote the "grid + volunteer service" model, guide grassroots party branches and party members to take the lead, be pioneers and set an example in the volunteer service of national civilized model cities, and comprehensively assist Qingdao in creating a national civilized model city.

flights intensively enter and exit the port.

As the "Aerial Corridor" of Island City , Qingdao Airport is the city's opening portal, civilized image window, and comprehensive service platform. Since the beginning of this year, the Party Committee of Qingdao Airport Group has conscientiously implemented the important instructions of "the epidemic must be prevented, the economy must be stabilized, and development must be safe", and has always adhered to "taking party building as the greatest political achievement", thoroughly implemented the requirements of the "Year of Improving Work Style and Capacity" activity of Qingdao Municipal Party Committee, persisted in promoting the comprehensive and strict governance of the party , innovatively explored the "airport path" of deep integration of party building and business work, and used the "first-line work method" and "typical guide method" to strive to build a strong "battle fortress". The party branches of Qingdao Airport Group have explored their own actual innovations and strived to create a "new model" for party building to lead business development, providing strong support and guarantee for Qingdao to accelerate the construction of an international comprehensive transportation hub city and an international gateway hub city.

"The Party Committee of the Airport Group will continue to thoroughly implement the spirit of the provincial and municipal party congresses, promote the normalization and long-term improvement of work style and ability, adhere to the leadership of party building to promote development, strengthen the foundation and build souls to promote transformation, continuously improve the position and amplify the pattern, and follow the overall idea of ​​"solidify the basic plan and expand the main business", and strive to promote the implementation of the SCO International Aviation Hub strategy of "world-class and domestically leading". "Jiao Mingwei, Secretary of the Party Committee and Chairman of Qingdao Airport Group, said, "We will create a "VIP+" delivery The development of new business formats is an incision, and the high-quality business and tourism resources of VIPs, hotels, commerce and other airports are integrated to revitalize the high-quality business and tourism resources of VIPs, hotels, commerce and trade. At the same time, accelerate the research and promotion of the construction of Qingdao Airport Logistics Center, form a new development situation of "people are free to travel and goods are free to flow", and use practical actions to help the construction of a socialist modern international metropolis in the new era. "

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