[Source: Longli County People's Government_Grassroots News] In order to comprehensively promote the "one window service '2+2'" reform in our county, optimize and enhance the "one-stop" service function of the government affairs hall, facilitate the majority of service enterprises

[Source: Longli County People's Government_Grassroots News]

In order to comprehensively promote the "one window service '2+2'" reform in our county, optimize and enhance the "one-stop" service function of the government affairs hall to facilitate the majority of service companies and the public, and further To improve the level of government services and continue to optimize the business environment, Longli County innovates the government affairs supervision model to ensure that the "one-window service '2+2'" achieves effective results, enhances the sense of gain and satisfaction of service companies and the people, and makes Excellent and solid "elegant" service brand.

strengthens the standardization supervision of receipts. In order to standardize the collection behavior of comprehensive window personnel, the county government affairs center optimized and improved the list of receiving materials, simplified, stipulated and popularized the receiving materials, and produced and sorted them into document templates. 38 departments in the county have sorted out the list of materials. 152 copies, 258 review key points, and 334 document template materials. The list of materials, review points, and document templates are bound into a volume for precise guidance. All comprehensive window personnel must be familiar with the information required for handling various matters, and cannot add information outside the list at will. For information missing from the list of materials that is not necessary, they can accept it in a timely manner by "accepting the missing information" and promising to provide it afterwards. The Government Affairs Center strengthens the supervision of the comprehensive window reception standard by setting up an inspection team to randomly check the reception standard of window personnel every week, and the problems discovered are reminded, notified, and included in the selection of service stars and red flag windows. ways to strengthen rectification.

The central inspection team went to the comprehensive window to inspect the business

Strengthen the timeliness inspection of receipt approval. The central inspection team not only needs to check the standardization of the receipt, but also needs to further check whether the approval is completed within the prescribed time limit for each received material. For cases that are not completed within the prescribed time limit, a report on the failure to complete it on time must be provided. The situation will be explained and reported by the center to the unit where it is located, and will serve as an important basis for selecting the red flag window for service stars and the annual evaluation of excellence.

strengthens business discipline supervision. Based on the "One Window 2+2" window integration situation, we will focus on supervising the business knowledge of the comprehensive window personnel after the window integration, the front-end and back-end integration, the quality of handling cases, and the status of receiving "good or bad reviews", especially for those who are handling cases. During the process, if people give negative feedback, they must promptly interview the specific handling personnel and the chief representative of the window, and actively contact the people or companies who gave the negative feedback to provide explanations. At the same time, the discipline style, service attitude, civilized language, dress code, etc. of the window staff should be included in the daily supervision content to ensure that the window staff dress code, serve with a smile, and have an excellent style, and create an excellent "noble service" sign.

Strengthen the supervision of government service efficiency. Focus on supervising the collaboration and linkage mechanism between the stationed department window and the comprehensive acceptance window to ensure that there are personnel at each link and timely response to service needs; supervise and improve the entrustment and authorization, mutual recognition and mutual trust mechanism; increase the depth of authorization for simple and immediate processing, and provide on-the-spot The entire process of application and acceptance, review and decision-making can be completed on the spot and service efficiency can be improved.

It was learned on June 30 that since the inspection of collection and handling was carried out in mid-June, the inspection team of the County Government Affairs Center has reviewed more than 30 collections and handling materials in 6 comprehensive windows, and has not found any collection materials exceeding the list of materials. Information and processing time limit. In the next step, the County Government Affairs Center will continue to explore innovative inspection methods, form a collaborative linkage mechanism for government services through inter-department data, system, and business communication, and achieve closed-loop management of "consulting, coaching, approval, and evaluation" and "comprehensive front-office acceptance" , background classification approval, comprehensive window issuance" model.

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