Since the launch of the "Capacity and Style Building Year" activities of the city's government agencies, all towns and units have thoroughly implemented the decisions and arrangements of the central, provincial and municipal committees and the spirit of the agency's capacity and style building work conference, planned from high points and promoted them efficiently, and the activities of the Capacity and Style Building Year have been solid Advance.
The Municipal Business Bureau, in accordance with the requirements of the "Four to Four Looks" Work Plan for the Provincial Agencies' "Capacity Style Building Year" Activity, focuses on strengthening the foundation, ensuring people's livelihood, and changing styles, and fully promotes the "Daily Comparison of Officers and Entrepreneurship" activities. Continuously upgrade the government service system, optimize service models, improve service efficiency, and solidly promote the "Capacity Style Building Year" activities to be in-depth and practical.
1. Focus on strengthening the foundation and upgrading the service system
Insist on consolidating position construction, improve systems and mechanisms, and promote the upgrading of the government service system. Invested more than 50 million yuan to build a 9,000-square-meter people's service center that integrates administrative approval, convenient services and petition reception. It has 65 service windows, 12 "old, young, sick, disabled and pregnant" windows, and 1 "cannot get things done" window. 212 staff members have been stationed, with a department occupancy rate of 96.3%, and 1,169 government service items have been stationed, achieving "what should be done must be done". Formulate and improve systems such as the "Compilation of Rules and Regulations of Hailin City People's Service Center" and "Implementation Standards for the Construction and Management of Hailin City Entity Government Affairs Hall (Trial)", comprehensively implement weekly meetings, monthly reports, quarterly evaluations, and annual assessment mechanisms, and continuously strengthen all aspects of the system. The awareness of departments serving the people promotes the formation of a good atmosphere in which departments compare speed, efficiency, and quality in their work.
2. Focus on people’s livelihood protection and optimize the service model
Adhere to the functional work, continuously strengthen people’s livelihood protection and optimize the service model. The "Five Offices" service model of "off-peak office, online office, appointment office, on-site office, and my help" has been launched, and 2 "red vest service specialists" are set up on each floor to help coordinate and deal with the troublesome and difficult things encountered by the masses. We will implement the "receipt and agency service" effectively. Real estate registration windows have been set up in 7 towns and "three bureaus and two offices" convenience service centers, and an operating model of "comprehensive acceptance at the front desk, classified approval at the backend, and unified issuance of documents at the window" has been established to achieve "one window acceptance and one online processing" for real estate registration. At present, 1,061 government service matters have been handled "online", and the "Internet + government service" online handling rate has reached 90%. There are 3,134 public rights and responsibilities lists, and 728 low-frequency matters have been settled in the "large comprehensive window" for centralized processing of low-frequency matters. 351 Matters were settled in the self-service area of each business department, and the "Internet + Supervision" filling rate reached 97.46%, realizing the "three parallel networks" of office, operation and supervision.
3. Focus on style change and further improve service efficiency
Taking the "Daily Comparison of Officers and Entrepreneurship" activity as the starting point, we will promote style change and improve service efficiency. The "Accompanying You Through the Process" activity was carried out in depth. Leading cadres from various departments accompanied the masses and market entities throughout the "process" for three rounds, and 13 difficulties and blockages in the approval process were discovered in a timely manner, and all of them have been rectified. The "Quality Service Window" and "Service Star" competitions were jointly organized with the Municipal Federation of Trade Unions. Through online voting, on-site voting by the masses, and mutual evaluation between departments, 5 quality service windows and 10 service stars were selected to lead the way. and encourage window service personnel to comprehensively improve their business capabilities and personal qualities. At the same time, taking the "Capacity Style Building Year" event as an opportunity, we will build the province's first county-level entry-exit smart hall, provide endorsement equipment and mobile pre-acceptance services for entry-exit documents, realize 24-hour self-service certificate collection, and effectively solve the problem of "rest time" for the masses. "To solve the problem that cannot be solved, we have carried out cross-regional cooperation with Xinhui District, Jiangmen City, Guangdong Province on 32 government service matters, becoming the first county-level government in "Guangdong and Heilongjiang".
Source: Lin Haiyingshanhong
editor | Ge Chunlei Jin Zhenying
review | Cao Ying
producer | Li Detao
