Source: Guangming.com
Netizens revealed that
During Double 11, I grabbed a special air ticket on Fliggy html html
It was quite happy
But I didn't expect that the air ticket I got actually "flying"...
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Netizen @Hong Feifei
Before Double 11 The advertising war on major platforms pushed me with information flow advertisements saying that ANA has a special offer, and I just wanted to go to Japan with my friends around Christmas, so I stayed at 0 o'clock to open Fliggy and search for air tickets from Hangzhou to Tokyo. I saw Fliggy specials selling more than 900 economy class tickets, so I placed an order without hesitation, used Taobao 88vip rights and the payment price was 857. In the early morning of that day, I happily told my friends that the hand speed was fast this time and I got the discount.
Result At 4:00 pm on the 11th, I looked at Fliggy and showed that the ticket had not been issued yet. I searched on Weibo and found that it was an agent named "Yuanda International Air Service" who said that he had set the wrong price and wanted to cut the order and compensate 500. However, according to the "ticket issuance guarantee" written by Fliggy itself, if the merchant cuts the order, he will need to compensate for the difference of 500+ air tickets. Now ANA's special tickets have been stolen, and it takes 5,000+ to buy round-trip economy class to fly to Tokyo.
I immediately looked for people with similar encounters on Weibo and joined the group. This group quickly exceeded 500 people, and built two groups, and was about to fill the group. Later, I saw on the Internet that more than 2,000 people were affected.
On the evening of November 12, my air ticket order status on Fliggy changed from "paid" to "issuing", but there was no ticket issue in fact. Fliggy just modified the status. Is this fooling consumers?
On the day of shopping in Double Eleven, everyone was happily consuming. Because of this, I missed the opportunity to rush to buy special air tickets for other airlines. Now I asked me to buy air tickets for the same period, and the prices have also skyrocketed a lot. Shouldn’t Fliggy abide by its own “ticket issuance guarantee” written in black and white to solve the difficulties encountered by consumers?
I am really tired. From the time I learned that the ticket cannot be issued on the 11th, I have spent three days in it. In addition to disappointment and anger, the guarantee of Fliggy is useless. What credibility does this platform have? If you don’t want to issue the ticket, you will make a technical mistake! I've been really angry about this for the past two days. I bought tickets based on my strength, and the platform also has ticket issuance guarantees. Is it taken back if it was a system error? 48 hours have passed since the
incident. Except for the Fliggy robot saying that the ticket cannot be issued, you can refund the ticket yourself, no Fliggy manual customer service has contacted me. Fliggy has not solved the problem of not issuing tickets for the Double Eleven Yuanda ANA air ticket. Now, I still hope that Fliggy can fulfill their contracts and do what they say, and don’t always think about delaying things. The experience of the poster of the
has also attracted many netizens to watch. Most netizens expressed their anger at this matter, believing that the platform is too cheating and that the store is bullying customers.
Some netizens also believe that the platform must make corresponding compensation to consumers.
Double 11 is a day when everyone is happy to buy. Many netizens point out that they buy a few special air tickets during this period, but if the tickets they have been snatched with hard work are not issued or even refunded, that would be too bad.
However, as this poster said, there are quite a few consumers who encounter similar situations on Fliggy during Double 11.
In the past few days, many netizens should have discovered that under the topics of "Flying Pig Double Eleven Forced Refunds" and "Failure to Issue Tickets after Getting Cheap Air Tickets on Double 11", too many people said they were forced to refund their tickets.
There are also a lot of complaint information on Sina's complaint platform " Black Cat Complaint ".
In the case of Black Cat complaint, the number of complaints on the matter of "Yuanda International Air Service has not issued tickets" has reached 258 as of the evening of the 12th, and it is still increasing.
The netizen who initiated a collective complaint on Black Cat bought an ANA ticket from Shanghai to Osaka for more than 800 yuan, but the ticket could not be issued.
What's going on? Just after 0 a.m.,
11, as the "starting gun" of Double Eleven fired, thousands of orders poured into the "Yuanda International Air Service" store on Fliggy. However, Fliggy and Yuanda International were not happy when faced with these orders. Because of the wrong setting of Yuanda International staff, the minimum price of ANA tickets to and from China to Japan is only about 800 yuan.
The normal price of round-trip air tickets for the same airline, similar time period, and the same class is as high as thousands of yuan. So, netizens who got the "baby price" air ticket in seconds were not happy and were told that the ticket could not be issued. The person in charge of the relevant store of Yuanda International Business Travel Agency Co., Ltd. involved in
said that because the number and amount of orders involved were particularly huge, Yuanda International Airlines said that the requirement to make up the difference for consumers could not be met, and he could only give a full refund and compensate 500 yuan.
Fliggy platform also refused to compensate consumers for the differences in air ticket prices and other related losses according to the promised guarantee measures.
lawyer said that Fliggy platform has agreed on a compensation method for breach of contract, and consumers have the right to require Fliggy platform to fulfill relevant compensation responsibilities and bear the difference in the price difference for the buyer to purchase air ticket products separately.
News and Highlights
In addition to the air tickets you received, on Double 11, netizens also posted that there were also problems with the hotel tickets for Disney Toy Story they snatched on Fliggy.
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Netizen @Healing Beautiful Girl
Double Eleven grabbed a pre-sale Disney Toy Story hotel room ticket, saying that it was made from 10:00 on November 13, and it was early in the morning to make an appointment. But the problem is that I have paid successfully and it means I have bought it, but at 12 o'clock, two hours later, I haven't made an appointment to get in the room yet!
mobile phone text messages are in a row, and there are overlapping ones inside, all telling me to re-examine, but the review fails.
Disney phone could not be reached, and the customer service did not respond. I would like to ask what this hotel means? It’s okay if you can’t make appointments in November and December, but you can’t make appointments anyway? ? Then what does it mean to sell this special offer? Wait for us to refund? ? ? If you don’t have sincerity, don’t sell it, and after looking at the details page, you can’t get a refund!
can’t make an appointment with the room, but the purchase is successful but the refund cannot be refunded!
Then I asked me to make an appointment at 10 o'clock the next day. I know I still have an appointment if I don't! Fliggy and Disney's customer service have never been able to contact us!
This post has attracted the attention of many netizens. The poster also kept informing netizens about the latest progress in the incident handling as soon as possible.
According to the poster, she first received a call from Feizhu Intelligent Customer Service, saying that she had made a successful appointment and would send her a text message later, and the order information would also be changed in time. However, she did not receive any related text messages afterwards.
The owner of the post called Feizhu customer service again, and the reply he received was that the background showed that the appointment was not successful, and he said that he would help the poster contact and resolve the problem.
Follow-up Fliggy feedback to the poster that the hotel has made a successful appointment, but the sending and changing time of the text messages and orders cannot be determined, but the poster can check in directly. The explanation for the previous series of operations was that the Disney system collapsed...
Finally, after a series of twists and turns, the poster said that he finally received a successful appointment text message from Fliggy, and the whole thing was solved.
What do you think about this,
?
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