courier Gu Cong:
25 years old "refined" into the national advanced
Gu Cong is explaining the packaging key points and techniques to his colleagues. Photo by Tian Ming, reporter of Hebei Daily
[Reading Tips]
On April 27, All-China Federation of Trade Unions held a conference to celebrate the "May Day" International Labor Day, commending 2,891 collectives and individuals across the country, of which 56 people in Hebei won the National May 1 Labor Medal .
Gu Cong, who is only 25 years old, is the youngest winner in our province.
19 years old, college student Gu Cong chose to be a courier. Everyone thought that he "can't work hard for long", but in three years, his performance in sending and receiving express parcels has nearly doubled.
23 years old, he was employed as the youngest outlet in Jizhou District in SF Express . Unexpectedly, he took up more than a year and caught up with the two epidemics. Faced with unprecedented challenges, he demonstrated the responsibility of a post-95 manager.
Gu Cong has the excellent qualities of hard work and hard work and dedication of the older generation, as well as the characteristics of contemporary young people being optimistic, confident, and daring to take risks and do things.
Gu Cong is checking the safety status of the express delivery vehicle. Photo by Tian Ming, reporter of Hebei Daily
1
College student becomes a courier
0:00 on April 16th, on the street of Huaizhong Road, Shijiazhuang City. Gu Cong stood there, pancakes in one hand and soy milk in the other.
He is watching a delivery project for SF Express in a nearby warehouse. He has been busy at 7 a.m. until now, and he has time to make up for a breakfast.
Because of irregular work, you can’t eat three meals a day on time. For Gu Cong, this is the norm.
"Now my stomach is so 'smart'. When will it finish work? When will it shout hungry?" He endured hardships and felt tired, and he always brought "happiness" to him who was born in the 1995.
In November 2015, Gu Cong was also a junior student in the logistics management department of Shijiazhuang Business Vocational College, and was intern in the Huaian Road Branch of SF Express Shijiazhuang.
At that time, most of the couriers in the sales department had high school education, and Gu Cong, a junior college student, could be called a high education.
"You are a college student, why do you do express delivery?" Colleagues, classmates, parents, and almost everyone around you didn't understand Gu Cong's choice. In their eyes, the job of delivering express is low in technical content, hard, tiring and boring, and is a last resort to make a living.
But Gu Cong doesn't think so.
Gu Cong talked about an impressive number when talking about the internship: 91.2 billion, which is the total transaction volume of the "Double 11" Tmall platform in 2015. In 2014, this figure was 57.1 billion yuan, an increase of more than 30 billion yuan a year.
"If this continues, the express delivery industry will have a promising future, and the profession of couriers will have different excitement," said Gu Cong.
In fact, Gu Cong first applied for the "Logistics Management" major to prepare for the express delivery industry.
At that time, there were two people born in the 1995s who worked as couriers at SF Express at the same time as Gu Cong, but they both resigned soon. Because not everyone can bear the pain.
First of all, it is sun-drying and snowing all year round.
In summer, Gu Cong's face, neck and arms were tanned and shiny. He took off his top and had a clear boundary. When it rained heavily, the express tricycle broke down, and Gu Cong pushed it step by step, storming the accumulated water that was less than the depth of his calf.
Winter is more "hard" than summer.
Gu Cong took out a photo for the reporter - a courier guy with snow falling from head to toe, riding an electric bike on the road, and the courier bag behind him was also covered by snow, and the color could not be recognized.
This "snowman" is Gu Cong. The photo was taken by a colleague in a heavy snowfall in Shijiazhuang in the winter of 2015.
The area where Gu Cong is responsible for delivering is Building C of the Vientiane Tiancheng Office Building in Shijiazhuang.
The daily express delivery work starts from 7:30 in the morning to the business department, and three rounds are collected and three rounds are distributed in a day. The first round of delivery of parcels started at 8 o'clock, and I went back to the business department to make and sort them at 6 o'clock in the afternoon. In addition, the regular meeting before work was held, it was already after 9 o'clock in the evening after get off work.
According to the delivery regulations, the delivery must be delivered to the customer within 2 hours; the delivery must be collected within 1 hour of the customer placing an order.After a long time, Gu Cong was working, he had a watch that only counted down and followed him on the road.
Gu Cong shuttles through the office building, sending and receiving an average of 150-200 pieces every day, and at the most, there are more than 300.
The reporter carried the courier bag of the courier guy, which was seventy or eighty centimeters high, about the same size as the outdoor special bag. If you just have an empty bag, you will have to press your shoulders. Gu Cong often has to hold forty or fifty kilograms of express delivery in his bag. Because time is stuck, sometimes he simply climbs the stairs without waiting for the elevator. The strictly limited delivery time of
also brings a big problem - you often don’t have time to go to the toilet at work.
"Every one of us couriers can hold our urine very much. It is no problem to hold our urine for three or four hours." Gu Cong smiled helplessly.
Five or six years ago, there were not so many public toilets on the roadside of Shijiazhuang, and many communities did not have public toilets. Now, although Gu Cong is not on the front line to collect express delivery, he is happy for the couriers where he sees a new public toilet.
After a day, from 1:00 to 3:00 pm, the number of delivery items is the smallest. Gu Cong can find a place to take a break or even take a nap. And this place may be a park seat or a courier car.
"There is a seat around the tree in the area I am responsible for. It is more comfortable than in a small car, and it is even more boring and unable to stretch out your legs." Gu Cong is 1.85 meters tall, and the car is only 1.4 meters long.
2
Courier is not just a "errand runner"
April 23, SF Express Shijiazhuang Huaxia Business Department, Gu Cong used a reporter's mobile phone to demonstrate express delivery packaging.
Take a layer of bubble pad , wrap the phone, pull out the tape, stick it tightly, and stroke the thumb with your right hand, and the tape is broken. Take another small carton, put the bubble cushion, put it in the wrapped mobile phone, and stick the carton.
has less than 10 seconds left.
Not all couriers can ensure both specifications and achieve this speed.
In December 2018, in the professional competition of express industry in the Hebei Provincial Employee Vocational and Technical Competition, Gu Cong defeated more than 50 couriers selected by express companies in the province and won the first place in the individual group. In the
competition, one is the practical competition for packaging and express delivery.
Two eggs, a glass cup, two electronic equipment, and one clothing, packed separately, with a limited time of 15 minutes. After that, the inspector would lift the express delivery over his head, throw it to the ground, and step on it a few more feet.
Fragile eggs are the most difficult to pack.
"First wrap the eggs with a bubble pad, then use cardboard to surround the eggs, and finally put them in the outer packaging carton filled with foam board and shock absorbing cotton, seal them." When talking about technology, Gu Cong was familiar with his skills and his speaking speed became faster.
Gu Cong only took 12 minutes to pack all the items, the shortest. The second place was 15 minutes, and the third place was timed out.
also has another test question, only Gu Cong got the full score - setting the placement and delivery order of more than a dozen express parcels of different weights and different addresses in the express car.
"Do not press small, heavy not press light, fragile parts on the front are placed separately. Delivery from far to near, from high to low." Gu Cong said that it is not easy to find the optimal solution at one time for seemingly simple rules in actual operation. Gu Cong was not particularly prepared for the first place in
because he had only been working for only one month from receiving the notice to the competition.
But from another perspective, every time you pack, receive and receive, Gu Cong practices similar test questions in the competition over and over again. For efficiency, before delivery, he had to organize the delivery sequence diagram of more than 100 express parcels again and again in his mind. The first place in
also brings unexpected gains.
In October 2020, the national express delivery industry launched the implementation of the industry professional title assessment system, and the first " Intermediate Engineer " professional title certificate was issued to Gu Cong.
Gu Cong benefited from the professional and technical competitions and industry professional title assessment, but he felt that the greater significance was that it changed people's perception of the profession of couriers - couriers are not just "errand runners", they are also technically professional.
In addition to requiring professional skills, as a service industry, express delivery practitioners also need a kind of ability - efficient and smooth communication with customers.
There is something interesting.
When Gu Cong got married in 2018, customers from the office building C of Vientiane Tiancheng gave the courier more than 2,000 yuan in membership.
"After time, I have become friends with many customers." Gu Cong said that when he often goes to the office elevator, everyone in the elevator knows everyone and greets him one by one. Which company is from, which work station is on which floor, Gu Congmenqing.
has an unexpected effect on corporate customers in the area, so Gu Cong discovered a fire in time.
Gu Cong was going to deliver a package to a company in the building at that time. When he passed by another company on the same floor, he smelled the smell of smoke inside. He knew that the room that smelled smoke was used as a conference room for a long time, but there was no sound inside at this time.
He promptly notified the staff that when he opened the door, a plastic basket was burning. If not discovered in time, the consequences will be unimaginable.
Express parcels in office buildings have a characteristic: business parcels are large in proportion, many of which are commercial contracts, bills, and vouchers. Although the quality is small, the "weight" is very heavy. If the parcels are delayed or lost, the consequences are immeasurable.
Once, a customer called Gu Cong at around 6 pm and said that there was a particularly important contract that must be sent out on the same day. At that time, Gu Cong had already returned to the business department.
Gu Cong came back to pick up the pieces and it was past 7 o'clock in the evening. The last delivery vehicle had already been transferred to the Gaocheng , which was more than 40 kilometers away from the outlet.
chase! Gu Cong drove his private car and chased him all the way to the transfer, and finally delivered the express delivery in his hand to the car.
As a courier born in the 1995s, Gu Cong often has some small thoughts and ideas at work.
For example, on Christmas, Gu Cong will carefully write "Merry Christmas" on the packaging of the express delivery. "I feel like Santa is delivering gifts." Looking at the customer's surprise expression, Gu Cong felt that the job of delivering express is not hard, but rather cool.
Gu Cong accidentally found a customer pasted his Christmas wishes on the workstation partition, and was moved by the customer in turn.
htmlIn more than 200,000 express parcels handled by Gu Cong over 200,000. The number of contracted customers he has nearly doubled its business volume from 14 to 22.3
Received a sense of professional honor in the fight against the epidemic
Before May Day this year, Gu Cong participated in the competition for branch managers. This position requires the management of multiple outlets at the same time.
"Is it done?" the reporter asked on WeChat.
"No." Gu Cong put a WeChat expression with "two lines of tears" behind him.
This is not the first time Gu Cong failed. When he was hiring for the head of the outlet, he failed three times and succeeded the fourth time.
"I just like challenges and want to know how many possibilities I have." Gu Cong said.
Not all couriers think like Gu Cong. Many people choose to be couriers because they value the "unchanging" in the nature of their work. Therefore, Gu Cong seemed special.
In November 2019, Gu Cong became the head of the Shijiazhuang Huaxia Branch of SF Express through a competition. At the age of 23, he set a record for the youngest age of the head of the Jizhou District branch in SF Express.
However, less than two months after taking office, he encountered the challenge of calling himself a "hell level" difficulty - the epidemic.
In January 2020, the Wuhan new coronary pneumonia epidemic occurred. On January 25, 2020, our province launched the first-level response of to for major public health emergencies.
Gu Cong returned to his hometown Baoding in the afternoon of New Year's Eve (January 24, 2020). On the morning of the third day of the first lunar month (January 27, 2020), he was urgently recalled to Shijiazhuang by the company.
"The roads left the village are closed. I drove out of a remote path 20 cm wider than the car." Gu Cong compared his hand.
order volume is four times that of usual, with more than 200 orders per day, almost all of them are masks. Most of the couriers at outlets have returned to their hometowns in surrounding counties and cities for the New Year, and almost all public transportation in the province has been suspended.
One trip, one trip, Shijiazhuang Wuji , Handan Cheng'an... Gu Cong drove his private car and took the couriers back one by one.
"There was only one idea at that time. No matter what, you had to do your job and you couldn't lose your business." Gu Cong said.
The superior supervisor was very surprised when he learned about this. They did not expect a young post-95s to have such a responsibility.
At 6 pm on the eighth day of the first lunar month (February 1, 2020), Gu Cong received a special order - a batch of mobile communication equipment from China Mobile System Integration Co., Ltd., which needs to be sent to the Wuhan Huoshenshan Hospital construction site immediately.
The customer suggested that the ninth day of the lunar month must arrive, and the tenth day of the lunar month must be used, leaving him with less than 36 hours.
The first solution that Gu Cong thought of was air freight. However, electronic equipment is not allowed to be on the plane. Even if the shipping is reported, Wuhan SF Express will be suspended and no one will send it.
The second plan is to send a special car to transport it on the highway, but the driver who can't find the job for the moment.
Gu Cong made dozens of calls with the district headquarters, communicated all night, and finally found a driver. "Brother, you're so good, come back safely!" The driver set off at 10 am on the ninth day of the first lunar month. Before leaving, Gu Cong went to cheer the driver up.
At 10:00 on the first lunar month, a special car arrived at the Wuhan Expressway exit, and China Mobile Wuhan Company took over and transported the equipment directly to the Huoshenshan construction site. In the express delivery work, there are not many such grand majors, and more ordinary trivial matters to be solved.
A new round of epidemic occurred in Shijiazhuang at the beginning of 2021.
htmlOn January 6, Shijiazhuang City announced the city lockdown. On January 8, the municipal government proposed that Shijiazhuang express delivery industry practitioners return to work to ensure people's livelihood."From the 8th to the 10th, we cooperated with each courier's community to issue work certificate , providing whatever you want, and trying to return to work as soon as possible." Gu Cong clearly remembered that by the morning of the 11th, there were 42 people at the outlets, 40 people returned to work, and the other 2 people did not come because they did not meet the conditions for returning to work.
Gu Cong knew that every certificate he issued was exchanged for a courier, and it also provided a guarantee for the people's livelihood in the city.
Gu Cong volunteered to undertake the delivery of daily necessities in a large supermarket outside the area. He admitted that the first thing to do is to "find a job for brothers and not lose income because of the epidemic." This is the most basic responsibility of a team leader.
"The team arrives at the supermarket at 8 o'clock every morning, and the couriers often deliver at 10:30 pm. At most, we deliver more than 1,500 orders on a day, and at most, one person delivers more than 60 orders on a day." Gu Cong said.
Express tricycle runs until it runs out of power, bread and instant noodles are three meals a day, but when the couriers hear customers say "Thank you, thank you for your hard work, pay attention to safety" through the door, they gained an unprecedented sense of professional honor.
"I am proud of this job. Although it is ordinary, it shoulders the hope of thousands of households." Gu Cong said. ( Hebei Daily reporter Li Dongyun)
[Reporter's Observation]
New characteristics of them
This year, a total of 56 advanced workers in Hebei won the National May 1 Labor Medal.
sort out the ages and industries these winners are engaged in, and we can see some new characteristics of national advanced models in the new era. The most significant thing about
is that among them, there are more and more people born in the 1980s and 1990s, with nearly 20. They are taking over the baton of the older generation and becoming the best in all walks of life.
Yuan Shuanglong, 33 years old, web weaving worker in Anping County Ruishen Network Industry Co., Ltd., Hengshui City gold medal worker;
Xie Xiaoxing, 34 years old, deputy director and engineer of the vehicle business department of Great Wall Motor Co., Ltd.;
Zhou Wentao, 34 years old, head of the production technology department of the Third Steel Plant of Handan Steel Company of Hesteel Group;
Sun Ze, 34 years old, head of the quality inspection team of the Storage and Transportation Department of Hebei Grain and Oil Industry and Trade Co., Ltd.;
...
As professional and technical personnel, they have active thinking and strong learning ability; as team leaders, their relationship with team members is more equal, and they pay attention to communication skills and the establishment of learning organizations.
At the same time, the proportion of industrial workers from the grassroots level of non-publicly owned enterprises is quite large.
Zhou Pei, the carpenter of the carpentry squad leader of Dayuan Jianye Group Co., Ltd., and senior technician, won the title of Cangzhou Top Ten Craftsmen;
Han Junying, the director of the maintenance workshop of the coking third branch of Hebei Huafeng Energy Technology Development Co., Ltd., senior craftsman;
Zhang He, the automobile repairman in the first assembly workshop of Hebei Changan Automobile Co., Ltd., senior technician;
Baozhenling, the instrument technician of Xingtai Degui Nanomaterials Technology Co., Ltd., Xingtai gold medal worker;
...
They are fighting on the front line of the industry and are skilled craftsmen in various industries and "treatment" experts in solving technical problems. Moreover, they focus on leading apprentices to pass on their skills and cultivate many younger apprentices with excellent qualities and superb skills.
Many of the industries and specific work that these award winners in our province are related to innovative breakthroughs in the manufacturing technology field.
Chen Zhanfeng, a welder in the aluminum alloy factory of CRRC Tangshan Locomotive and Vehicle Co., Ltd., senior technician, and senior engineer of . He is the first person to be exempted from inspection of welds in , CRRC Tangshan Company, and has successively overcome more than 50 technical problems such as fully automatic welding of the body pillow beam;
Liu Meihong, a collector and transport worker of the Raoyang oil production operation area of the third oil production plant of North China Oilfield Company, a senior technician, and a skill expert of North China Oilfield Company, has successively achieved 41 innovative achievements of various types and obtained 37 national utility model patents;
Li Lin, fitter of the 5721st factory of the People's Liberation Army of China, chief technician of the mechanical center. He conquered the L-shaped joint replacement and created 120 million yuan in economic value for the factory;
...
Among the winners this year, there are many medical workers, who have made outstanding contributions to epidemic prevention and control.
Wang Li, director of the Medical Department and deputy chief physician of Hebei Yanda Hospital. In 2020, as the first member of the medical team in Hebei Province to fight the epidemic, he fought on the front line of the epidemic for 55 days and was one of the longest-time team members in the Langfang City to support Hubei;
Liu Shuanhu, chief physician of the critical care medicine department of Tangshan Workers Hospital. In early 2020, he supported Wuhan as the captain of the third batch of Tangshan medical team to support Hubei. In 2021, the epidemic occurred in Shijiazhuang. He volunteered again to work at Shijiazhuang People's Hospital for 31 days and participate in the treatment of critically ill patients;
...
They are witnesses of the new era and the leaders of the new era. (Text/Hebei Daily reporter Li Dongyun)
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