htmlOn May 8, Xiao Zhang mentioned a " Ora Good Cat " new energy vehicle , saying that the next day, the type of vehicle battery was wrong.
On December 9 last year, Xiao Zhang placed an order through software and ordered a "Ola Good Cat 401 km Athena Edition" new energy vehicle, intending to drive it to his girlfriend, the price is more than 120,000 yuan, and the page shows that the battery type is ternary lithium battery .
Xiao Zhang said that after placing an order, they were connected with Hangzhou Yuansheng Ora 4S store. When I picked up the car on May 8, when I was charging the next day, the charging pile showed that the battery type was Lithium iron phosphate battery .
xiao Zhang : " The difference is not that big , but it is a little different for us to choose. I still choose ternary lithium, because the quality is light, I focus on different points ."
Hangzhou Yuansheng Ora 4S store sales Xiaojin : "The range is the same, but the technical characteristics are a bit different. Just now, you were outside, and he also said that because the customer is more sensitive to the battery . (How could he get it wrong?) This is explained to you, because there was a sales consultant who contacted him before, and he resigned due to family reasons. After the customer placed an order, we have to match the order with the manufacturer. When ordering, he may have chosen the wrong on the other hand. "
Xiaojin said that customers place orders through software, and store sales must use the code to manually match orders . On the vehicle 3C certificate, the four digits of the vehicle model are related to the battery.
Hangzhou Yuansheng Ora 4S store sales Xiao Jin : "It's the professional people here, 1CBEV, CBEV is lithium iron phosphate. If BBEV, it is a ternary lithium battery. (Then when you choose, look at the code?) Yes, , look at this code . There is no ternary lithium or lithium iron phosphate on our matching order."
Xiao Zhang said that it was learned through the car group that a car owner encountered the same problem in in this store.
xiao Zhang : "I consulted him, he has experienced it, how did he compensate, I refer to his plan , I think there is a reference, I keep it intact, move it out, and I want to compensate him."
Hangzhou Yuansheng Ora 4S store sales Xiao Jin : "What I know is that is only his personal , which is one. ( reporter : Then call.) ( Xiao Zhang : He said it is not convenient to answer now, he said that my business has been settled, and the store gave me compensation. At that time, I I also accepted it, so is not very convenient . Let's stand up and help you prove it. I hope you understand. )"
Previously, Xiao Zhang proposed to return the car or replace the battery. The 4S store rejected on the grounds that the car model has been updated and replaced. Xiao Zhang hopes to refer to the plan of car owners, compensate 2,000 yuan, give away two years of maintenance, and then put on free car film.
xiao Zhang : "What you didn't make clear to me is that every time I ask, I ask, he will respond to me. ( Hangzhou Yuansheng Ora 4S store sales Xiaojin : Because we are actually branch , our group company is still in Taizhou . If there is a situation, we are basically the department manager, cannot answer this matter.)"
Hangzhou Yuansheng Ora 4S store sales Xiaojin : "(If the product is incorrect, he will report it to the industrial and commercial industry, and he can claim to refund one and compensate three.) We also know this, so when he discovered this problem, I have always been very proactive. I am the person involved in this matter with him and have been connecting with him. (Then what are your attitudes?) We are here to contact him today. (Is his plan feasible?) Our leaders agree with the plan. ”
